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RoseGal / thieves!

Review updated:

Absolutely ridiculous website! In all the years I have been shopping online I have never been asked to send photographs of my driving licence and credit card. I've ordered some things from RoseGal and then they sent me a message that they could not verify ma card! They actually took my money and only after that they said they could not verify. I smelled a scam. The they asked me to send them the document I mentioned above. These people are just a bunch of thieves!

Na
Mar 04, 2016
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Comments

  • Ra
      Apr 21, 2016

    Dear Nastya,

    Thank you so much for your important feedback.

    According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.rosegal.com/payment-verification.html for details.
    Our team has reviewed your complaint and will offer you a solution.Please kindly provide us your order number or email address registered on our website.

    If any question, please email to [protected]@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

    Yours sincerely,
    Rosegal.com Customer Service

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