In november 2018 I have ordered some christmas dresses and such. The tracking system didn't work. I recieved one dress, packaged in brown paper and a lot of tape, by februari/march 2019, I was told after some calls and emails:
''Please kindly wait for 7-15 business days, we are checking with our colleague.We will give you the solution once getting reply.''
After waiting more months and no reply or refund I tried to get into contact.
This seems not to be possibe. The Rosegal support centre works on order numbers.
The company deleted my order numbers in my account.
Also the telephone number nobody awnsers. Email contact is not possible as I only have noreplyemail adresses in my inbox.
I have never had anything like this happen before in my life. I paid after ordering, and I never received my package. Or any note from the postoffce to collect my package.
Message Type:Support Email
Subject:package not received
Full Name:betsy wahlen
Rosegal Customer Support At 04/30/2018 05:35:29 CST
Thank you for taking the time to write to us.
Here are items we delivered to you, please kindly tell us which items you have nor received yet. We will give you the solution once getting your reply.
The delivery information
customers: Betsy Wahlen, Shipping Address: I TOOK THIS ADRESS OUT OF THIS COMPLAINT DETAILS, city: Amsterdam, state: Noord-Holland, zip_code: xxxx, country: NL, phone: xxxxx
Tracking number: RG966642027BE, shipping method: BERAMHQ,
tracking site: http://www.17track.net shipping date: November 29, 2017 21:44:16, estimated time: 15-20 business days,
[protected] * 1, Flowering Branch Bird Printed Chinoiserie Shawl Scarf
[protected] * 1, Christmas Square Neck Sleeveless 50s Swing Dress
[protected] * 1, Christmas Deer Long Sleeve Dress
[protected] * 1, Christmas Printed Lace Panel Vintage Dress
[protected] * 1, 10M 100-LED Silver Wire Strip Light Battery Operated Fairy Lights Garlands Christmas Holiday Wedding Party 1PC
[protected] * 1, Christmas Santa Claus Print Lace Insert Dress
[protected] * 2, 3 Pcs Christmas Hanging Decorations Snowflakes
[protected] * 1, Christmas Snowflakes Pattern Wall Art Stickers For Living Room
[protected] * 1, Snowflake Cottage Print Christmas Dress
Tracking number: RN434571011CN, shipping method: FZRAMYT,
tracking site: http://www.17track.net/en shipping date: November 30, 2017 07:37:02, estimated time: 40-60 business days,
[protected] * 1, Lace Insert Printed Christmas Pin Up Dress
Find out more about our policy see here: http://www.rosegal.com/warranty-return/
We look forward to hearing from you soon.
rosegal Customer Service
betsy wahlen At 04/30/2018 06:28:16 CST
Hi, Thank You Very much for your reply.
In the attachment is the picture of the dress I received.
Rosegal Customer Support At 05/01/2018 10:54:15 CST
Thank you for contacting Rosegal.
Please kindly wait for 7-15 business days, we are checking with our colleague.We will give you the solution once getting reply.
It's our pleasure to offer our service to you, have a nice day!
Please feel free to contact us if you have any question.
Rosegal Customer Service