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RoseGal Customer Service

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Complaints94
Pending0
Resolved0
PO Box 30490
Staten Island
New York
United States - 10303

Customer Support Phone Numbers

1888 320 8188(United States) 3 3
Mon7:30 AM - 9:30 PM
Tue7:30 AM - 9:30 PM
Wed7:30 AM - 9:30 PM
Thu7:30 AM - 9:30 PM
Fri7:30 AM - 9:30 PM
SatClosed
SunClosed
Plus

RoseGal Complaints & Reviews

RoseGal.com / hoodies/sweaters

Je
Oct 19, 2018

I placed an order for 3 sweaters/hoodies about 3 weeks ago, and I have yet to receive the clothes. I have now called three times to request a refund and have been given every single BS line in the book. This company is a SCAM, so AVOID AT ALL COSTS! They have the entire ripoff playbook...

RoseGal / did not receive my package

Be
Aug 31, 2018

In november 2018 I have ordered some christmas dresses and such. The tracking system didn't work. I recieved one dress, packaged in brown paper and a lot of tape, by februari/march 2019, I was told after some calls and emails: ''Please kindly wait for 7-15 business days, we are checking...

RoseGal / a dress I want to return

Ca
Apr 23, 2018

To whom this may concern I am sick to death of being ignored by your company.. I have sent endless emails and was told to submit a ticket. I tryed yo do this but it days my email and password don't match.. But they are correct. So I want a refund on the dress as it's the most horrid material...

RoseGal / zz1803091020034624

Dd
Apr 12, 2018

I have ordered 3 of the mini Nintendo's and non work properly. A blouse which is poor quality, earrings that are not as shown on the web page and some balloons. Really not happy with the company's products. Thank you for your follow up email on customer satisfaction. Sincerely Dixie Duncan...

RoseGal / z1712030953106418

Fi
Jan 23, 2018

RoseGalHi, My first complaint is that I ordered my scratch map on Dec 3rd 2017. I emailed on Jan 7th- a month and 4 days later, to query the delay and was told to wait as it was International Shipping. The package did not arrived until Jan 17th 2018. That is just crazy! Secondly when I finally did...

RoseGal / 10 piece mermaid design brushes and professionally electrical facial cleanser

An
Jan 03, 2018

RoseGalI order these things on the 17 of dec and now it's the 3rd of January and still nothing I either want my money back or the things I order thanks I will never order again off online because of this!!. I've been. Waiting for this long and I made sure that I posted and got the insurance a...

RoseGal / zzp1712050453197563

Du
Dec 29, 2017

RoseGalI order two clothes pieces for Christmas on 5 Dec 2017, I was pay for extra delivery 15.02 $ to recive it in 3-5 working days and 1.82 $ for insurance and now (on 29 dec 2017) the DHL put my order on hold cause they expect me to pay them 17 £ for Duty and VAT. I'm sorry to tell you that I don't...

RoseGal / christmas tapestries

Ni
Dec 20, 2017

Was supposed to receive order of 28th November, paid extra to have shipping within 8-10days, have left several messages even one requesting refund for postage and response was to be patient, am really not happy with service and if don't receive order in two days will request full refund...

RoseGal / ordered a dress

Do
Dec 06, 2017

Donna power 27 prospect mews kilcohan Waterford Ireland My email address [protected]@outlook.is becaude I would like a reply as to where my dress is Hiya my friend ordered me a dress in November and it still hasn't come I went for the fast delivery as I have a wedding on the 30th thi...

RoseGal / lack of communication and still haven't received my order

Mo
Dec 06, 2017

I made an order of two bikinis from your website on the 21st of November, it is now the 6th is December and I still have received my order. I have contacted your Facebook messenger a total of 8 times since Saturday and I have had no response! Even though you have on your page that you...

Rose Gal / product and service!!

To
Nov 24, 2017

To make I a long story short. You are ripping people off and I have had it!! I am getting ahold of the bbb and my lawyer and tell them what rose gal is up to!!! I want my money back or ship all the thing that I ordered!! Rose gal is a scam!! Do not forget I am getting ahold of the bbb and...

RoseGal / winning prize

Ka
Oct 23, 2017

I'm begging for someone to help me this man that told me that I winned 25000$&that I had to pay 2900$ for tax&I paid 2500$ &he told me that I couldn't have the prize because of that.once again i'm desperate for someone to help me by calling him at 3012885871please.perhaps investigate for...

RoseGal / a winning prize

Ji
Oct 20, 2017

I was told by aworker of rosegal that iwinned25000$ &I had to pay 2900$for tax&I payed it, but missing $400.yet, still I didn't receive no prize after 3weeks.I felt use &I will like for some one to help me solving this issue by calling that # in Maryland please3012885871.will appriate it...

RoseGal / never order from these jokers

Mi
Oct 20, 2017

Everything is bad. I purchased two dresses three months ago. They never arrived. Called and wrote them multiple times. Rare responses with useless information that had nothing to do with my problem. The worst thing is that they charged me right after I placed the order before they even...

RoseGal / your company is terrible

Me
Oct 10, 2017

Stay away from this company. Unfortunately, they have a bad reputation. Judging by reviews, my matter is not something new. They never shipped my order and I am out of money now. They keep sending me bot-generated emails that have nothing to do with my problem. So I really have no idea how...

RoseGal / be careful

Me
Oct 06, 2017

I've lots of adds of their clothes, but each time I tried to order the items were always out of stock. It happened to me many times. Maybe you have a huge stream of customers who buy everything, but maybe it's also a sign for getting more items for sale? Another issue is that they take...

RoseGal / shirt I wanted to return for a refund

Su
Sep 28, 2017

I placed an order for a shirt on September 1, 2017. Two minutes later I requested the order be cancelled and I was told it had shipped already. This was a total lie. They asked me to wait until I received it to return it. Then after it arrived, a month later, they suggested they would...

RoseGal / I want my money back

Jo
Sep 14, 2017

This would be funny if it wasn't so sad. I ordered 6 items in April. APRIL. Now it's the middle of September and I got only 3 items out of six. So wild. Of course, I didn't sit and wait, after two months and 3 received items I understood that I have to do something. Called them, sent them...

RoseGal / high waisted polka dot skirt... sku no. [protected] — 1

Ar
Aug 31, 2017

You sent the wrong size red satin belt with the skirt I ordered. ZZP1708041833519849. I received a skinny belt, not the wide belt pictured. Please be honest and resend the correct belt. Thank U! Arlivia Lee.. [protected]@indy. rr.com [protected]...2330 W Michigan St#303., Indianapolis, IN...

RoseGal / fake expedited shipping fees and sizing is 3 sizes too small

Ca
Jul 23, 2017

I made a purchase on June 17 and paid for expedited shipping. It took 1 1/2months to get my full order. I requested my expedited shipping money back without any responses other than ...Sorry Also, every item I bought was about 3 sizes too small. I even ordered a size larger than I normally wear...

RoseGal / z1703171045344254

Ke
Jul 11, 2017

I ordered shirt 03/17/2017 and still haven't received it. I would like to get a refund back in the amount of $11.77. It was plus sice lace inset cut out t-shirt black size 2xl. I have sent in several support tickets with know response. I would like to get the money sent back to my bank...

RoseGal / zp1706231842033919

Pa
Jul 03, 2017

I ordered for this material Plus size Lace Tunic Top, i have received it. But unfortunately it's not my size, is small for me. I also ordered for Flare sleeve handkerchief plus size Tonic Top is too big for me. I also ordered for Plus size Lace Trim Cold Shoulder V Neck Flowy Top. Which...

RoseGal.com / wig color

Se
May 18, 2017

I bought a wig from RoseGal and it didn't look like picture. Color did not match, it was way too dark. First of all I took some pictures and then contacted RoseGal customer service. They asked me to send pictures and after that they said that color was correct. Their rep explained that...

RoseGal / way over 48 hours for a cash refund to paypal!

Sh
Mar 25, 2017

RoseGalI've sent multiple images of my defective order, emails requesting a cash refund to my PayPal account and still no refund..just a lot of formatted cut & paste Customer Service emails from different agents. Besides an International Small Claims suit/legal action, what does it take to get a...

RoseGal / clothing

Je
Feb 12, 2017

I ordered on about a month ago and I still haven't gotten the theee things I have ordered, I tried to called multiple times but no one answered, I also emailed the email on their website but nothing is going through, still no response, after reading the reviews for this website I see that...

RoseGal / non delivery

Je
Dec 10, 2016

I ordered 8 items over two months ago from Rosegal.I have not received these items nor a satisfactory response to my query as to their whereabouts from Rosegal. I fear this is a scam company and I will be making it my mission to warn everybody on every social media platform NOT to go near...

RoseGal / poor quality/impossible to get a refund/stay away!

Lw
Apr 12, 2016

I kept seeing pop-up ads for what looked like cute clothes from a website called RoseGal. The costs were so extremely inexpensive compared to what the photos showed- should have been my first clue. Their sizing chart made no sense. I'm a US side 10 and depending on the item, I was to order...

RoseGal / clothing order and poor quality late shipment or no receipt

Mu
Mar 30, 2016

I made 4 orders on 7 pieces - 3 came in about a month after and were of poor quality and nothing like advertised. I see some are shipped from China. After going into their site, I found it interesting that the tracking site was no longer in service and getting to them was trouble as the...

RoseGal / fraud!!

Je
Mar 15, 2016

I received my order in reasonable time, but was extremely disappointed with the quality. I tried to call them, sent numerous emails, tried their live chat, but never ever got a response! So I contacted my credit card company and opened a dispute, and only then someone from RoseGal finally...

RoseGal / total joke!

Ri
Mar 15, 2016

Do not waste your money and don't order anything from RoseGal! I have purchased a dress and when it arrived it was covered with some yellow stains! I immediately contacted their customer support and asked for a refund, but received no reply. I sent them tons of messages, provided picture...

RoseGal / chinese scam company!

Tr
Mar 10, 2016

A friend of mine ordered from RoseGal and was very satisfied with her purchase. She recommended me this site and I decided to order something too. Well, I guess I just wasn't so lucky. I've ordered two dresses and paid through PayPal. Then I received a confirmation email and my tracking...

RoseGal / buyer beware!

Mi
Mar 09, 2016

RoseGal is not a reputable company, they are real thieves and are not trustworthy! I made a huge order, but due to the horrible quality I returned everything back and need a total refund for my order. I contacted them and asked for a return label. They said that I will get my money back...

RoseGal / very dissatisfied

Gu
Mar 09, 2016

I was very disappointed with my purchase. I've ordered three lovely dresses from RoseGal. Before I made an order I checked their sizing chart very carefully and was concerned with sizing. When my order finally arrived, I realized all three dresses were too short. I was shocked to find that...

RoseGal / terrible experience

Ko
Mar 07, 2016

I've purchased a few items from RoseGal that I just knew my little sister would absolutely love for Christmas. I waited few weeks and contacted customer service and asked for tracking information. Their website gave me a link to track the shipment, but when I tried it, the link took me to...

RoseGal / never received my order

Lo
Mar 07, 2016

This website offers items at a very low price, which one might think is awesome!! I've ordered several items from this website and was very excited about my purchase. Weeks passed and I received nothing. I've tried to contact their customer service many times but never received a response...

RoseGal / thieves!

Na
Mar 04, 2016

Absolutely ridiculous website! In all the years I have been shopping online I have never been asked to send photographs of my driving licence and credit card. I've ordered some things from RoseGal and then they sent me a message that they could not verify ma card! They actually took my...

RoseGal / horrible dress!

In
Mar 02, 2016

I bought a dress from RoseGal and could not wait to receive it. It looked really amazing! It took them forever to deliver it, but I was very excited when I received the package. But no words can describe how disgusted I was when I saw the dress. It looked nothing like picture and quality...

RoseGal / stay away from this company!

Ki
Mar 01, 2016

I made an order and bought several items from RoseGal over two months ago. I've been waiting for a very long time now and I'm really tired of it. It's well past the estimated shipping time and they have not updated the tracking! I have no idea where my items are or will I ever get...

RoseGal / scam

Ir
Mar 01, 2016

I ordered two lovely tops from RoseGal and it took them almost three weeks to deliver my order. When I opened the package and decided to try them on I realized they were too small. I contacted customer service and explained the situation. They asked me to send them pictures and after I...

RoseGal / absolutely terrible!

Mi
Feb 29, 2016

Hello. I ordered some clothes and jewelry from RoseGal two months ago. When I received my order I was very disappointed with the quality. Things I got looked nothing like pictures on their website. It took them 2 months to deliver my order. When I ordered I was promised to receive my stuff...