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buy a bundle of digital cable tv/internet from rogers and get a bundle of problems!
Buy a bundle of digital cable tv/internet from rogers and get a bundle of problems from them in terms of billing. Monies are billed under one bill but customer service has to be done under different departments. It would be easier to have one customer service to solve all the related problems but no, wait on the phone for hours just to get some soul, who does want to, to "help" you. "help" here means dispatch you to another department and make you wait longer. I wonder what rogers would do if they had to wait for us to pay a bill. Ah yes, suppress the service. How about suppression of waiting time when calling customer service, it is not fair to have to talk on the phone for 52 mins to partially solve a problem that should not have been. Not only does this cost money but there is no winning and fairness to this abysmal apathy of a customer service that rogers provides!
loud tv commercials
Why do Rogers Cable makes TV shows so hard to hear but when Commercials Come on the air my TV Blair’s this is highly annoying and if it blows my TV speakers I expect that Rogers Cable to pay for my TV repair.
Sent from
Debralee, and Michael Bidgood.
Hi basslion - This is Mary with the Rogers online communications team. I just replied to you on the other thread you started as well.
I appreciate your feedback and the time you've taken to tell us about it. As I mentioned in the other thread, I have already shared this with our team.
Take Care!
Mary
http://www.twitter.com/rogersmary
I am sure Rogers could give customers the ability to adjust a volume level for all channels as a whole. The worst channel for this is Rogers SportsNet. Also yeah Rogers commercials are the loudest of them all. If they can give the ability to play bust'a'move on my TV through the rogers cable box using the rogers remote, im sure they can fix this!
hehe hey, Dick,
I have Bell and they`re just as bad.
But I did hear that Rogers is sending out agents to pick through your garbage while you`re not home. Might want to get that checked into.
It certainly is conspicuous that ONLY the Roger's commercials are played loudly. I think that this is a little bit more than a "coincidence".
Ya. Bugs me too. Should have class action but more on social grounds not speaker damage which is too hard to prove. Maybe CRTC would listen.
I got a gift How can I enter to register it? There is no access for it on page http://rogers.com/withthanks/
Help anyone.
I too have a gift card from Rogers.com/withthanks but have not been able to claim, whats the problem?
I got the gift card for Rogers.com/withthanks? How do I claim prize?
Ryan Lloyd
On June 26 we received an invitation for a free gift from Rogers.com/withthanks and enter a number. Well there is no such site. What is going on?
Murray Manley.
Rogers does not control the volume of commercials - the feed comes complete with commercials directly from the broadcaster.
Unfortunately, complaints need to be filed against each of the offending broadcasters, and it appears that many have this problem.
Mark.
rogers home phone - nothing but problems
I'm sure where to start. Since leaving Bell Canada I've had nothing but problems with my phone. First when it was installed we received no incoming calls for 4 days. They also said that by leaving Bell we would have our phone bill on the same bill as our internet and cable as we were already Rogers costumers. We got two seperate bills and our phone bill was more expensive than Bell because we were charged a 4.95 system access fee. We could not cancel because were told we were stuck in 2 year contract even though at the time I signed the contract it said nothing og this and I directly asked the representitive if it was a contract and he said NO! Now one year later I was duped by Rogers again. This time they told me agter comimg to my door that I could in fact have my phone bill on the same bill as my cable and internet if I let them come in and install a modem so taht I would receive digital phone this magic installation would make my bills become combined and I would even receive a10 dollar credit for 4 months off of my phone bill plus enjoy the quality of digital phone. Did I mention that if the power goes out for more than 4 hours so does the phone? I also hear my own voice echo when I speak into the receiver and ofton I still don't receive incoming calls there isnt even a ring. The Costumer service is terrible because after a 2 hour wait on the phone for an operator they still don't know what to do. HELP!
I forgot to mention I received my first bill and did not receive the 10 dollar credit on it and I can't get a hold of a customer cervice rep to find out why and I also got a phone call from Rogers claiming that I owed them 50 dollars because when I signed up for digital phone I broke my 2 year contract with them and I owe them for a month and a half of service. Apparently there are 2 Rogers Home Phone Providers but they are run by different companies. When I asked to have a copy of the bill for the 50 dollars sent to me as I have not yet received one he refused to send it and threatened me with more phone calls to remind me of my debt! I could scream!
ROGERS AND BELL, both big cheaters, always check the bill, both eating peoples money, this country is ###ed up even some politicians have to take care of this issues, but no one care, i think north american peoples are a type of fools i think, no one come front
unusual billing charges and poor customer service
The truth I am not sure where or who to address this matter for at this point I am clueless I just hope if you received this by mistake and know where this letter should go or whom should address this then I would really appreciate it and thank you at this point . I am writing in regards to let your company know how disappointed I was on how my case ha...
Read full review of Rogers Communications and 12 commentspoor reception problems
I first called in to report poor reception problems in early June. Since then I have had your technicians visit twice. They have checked the signal quality and found it to be fine, yet reception remains poor.
They also instructed me to use the VCR tuner to make sure that something wasn't wrong with my TV and to rule out fault with the TV tuner. I have done so and reception remains poor whether I use the TV or VCR tuner. There are times when reception is relatively better, but for the most part it remains poor and gets worse at night.
The technicians mentioned that they would put in a request for someone to check a central location for fault in my apartment building. I'm not sure whether this has happened yet or not.
While I appreciate your efforts in trying to diagnose this problem, to date I continue to receive poor reception since early June. I would appreciate a final and thorough diagnosis, and the problem fixed as soon as possible.
Thanks.
We have 3 TV's in our aprtment. One reception (living room)
is working fine!
2 (in the bedrooms) are not working period!
Help Please!
ASAP
my phone number [protected]
The truth I am not sure where or who to address this matter for at this point I am clueless I just hope if you received this by mistake and know where this letter should go or whom should address this then I would really appreciate it and thank you at this point .
I am writing in regards to let your company know how disappointed I was on how my case has been managed I am not really a complainer and I apologize for the construction of this letter but here goes:
1. During my contract with Rogers I have noticed unusual billing charges. As a protest I didn’t pay my bill this happens sometime June on my first year I can’t remember the exact date but the unusual thing is when I received my statement for that billing cycle I was charge even after the disconnection, & so I called the customer service from my cell phone the agent (she) cant give me an any reason why that happens all she said was “Maybe you’ve attempted to call” & I was like that doesn’t make any sense & even if I did try & call why get charged? & the funny part is because I don’t feel I should get charged for this & I told her why should I even pay all she can say is “Im sorry maam but you have to pay that because it’s in your bill” & because I was only on my first year & I still have a year to go all I can do is pay the “GHOST CHARGES” so I can continue with my life.
After the said 2 year contract which ended sometime first quarter of the year 2006 I have asked a customer representative (He) to transfer my cell no thru Migration (with a fee of $50.) to a pay as you go. but he told me going from a regular billing to a “Emergency Plan “ is way much Better, I agree & told him ill try it for a month or so.
2. After those 3 months ago I feel I was again charged more than what I should be. so I asked a Representative (She) that I’m still not satisfied with the service so now I am finally decided that I wanted change my account to pay as you go & she quoted me again the fee w/c I told her I am aware of it .she said ok its going to be done after 72 hours w/s is more than enough before the next billing cycle. She had told me I still have about 5 days.
3. Guess what I went over the next billing cycle I didn’t complain I called & asked what had happened this agent (She- I think name starts with a P) said she apologize & that it should have been changed /done but for some reason it didn’t & that she’s not sure what had happened . she said she’ll make it a point she do the request & again before the next billing cycle & to compensate for all what’s been happening she’s going to waive the coming bill which is for the month of August .
Sept 6, 2006 I received a call from the billing department saying I have an overdue amount of 70. ++ Surprise I asked to be transferred to the department responsible for all the transferring me from a regular billing cycle to pay as you go after 5 agents & almost an hour on the phone I was again promised that this is going to be resolve in again within 2 days
Not to mention the days I have lost work because of this unprofessionalism. Somewhere along this whole thing just to avoid the next billing cycle I have requested a stop in service being led to believe that after the requested interruption of a day the pay as you go account will kick in.
Another incident is that when an agent called me sometime to collect payment she was rude & disrespectful I had asked why im getting billed as such & if she can transfer me to the department where I can ask & she was like use your cell phone & dial * 611 –she had called me on my home phone by the way. I had asked her politely since I lived in a basement & reception is not that good. She said” I can’t transfer you & like I told you use you cell phone & dial *611”I had told her im not sure why she can’t do it for I have done it before.
If it is true that all conversations like this are being monitored/recorded then I thinks it’s about time that you try & see what really happened at least I can say im not crazy & just making all this things – LET’S INVESTIGATE
Like I said I am very very disappointed im not sure how many people had to go through this the stress & anxiety I got from all of this it is unbelievable. A few friends had recommended seeking help from this Peter Silverman of City TV & making this whole thing public. But I thought I’d try & resolve it first whit you guys.
September 13 ‘2006 – I have to call again & bug some agents for I am very upset – I am workless for the whole week (when I called my agency I was told I lost several job offers because they cant reach me on my cell phone) and I called so again I have to tell the agent the long story after a few minutes she said “ok now it should be working” my point being why do I have to call just to get a job done?
After countless months of requesting & after a phone call today I have my phone up and working in a pay as you go plan, hopefully I don’t encounter anymore problem for I am just tired, now I have to stay home jobless for the whole week due to incompetent people who im not sure if they care on what people like me have to go through. How I wish I can just tell Rogers Company to compensate me for all this things but again understanding how this company works & how you disregard your client’s im not going to be even surprised.
I am writhing to you because evidently something’s wrong and with this you are losing clients big time, I just hope everybody is aware of the golden rule so this things never happen again.
Feel free to call me on my cell phone for any details or information needed – that’s if my phone is working?
wrong billing
Over the past four months, we have been desparate to have corrected a bill that was sent out to us regarding our payment to Rogers Cable TV. Services. No one within the company sector could or would not acknowledge that we were overpaying on our account and kept receiving bills in the mail all with different balances that did not concur with our recording...
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Rogers Communications headquarters333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada
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