SUBMIT A COMPLAINT / Unauthorized sales of Don Carlos Mexican restaurants in Houston and Waco Texas

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Customers came in with's certificates in hand to redeem them for $10.00 and $15.00 face value off their bills. We have no idea where is selling the certificates for our 4 Texas locations. When the owner called The said there is no written contract or agreement between Don Carlos and The agreement was done over the phone. When pressed again who was the contact person that sold the agreement to Don Carlos. said they used an "Outside source" that brought in the agreement and they could not provide the name of the person or company that brought them Don Carlos. That sounded extremely fishy and did not pass the smell test. Asked them again if they used any inside personnel to verify the validity of the agreement that was brought in by "Outside source". They said they verified by phone, again no name of person on either end of the telephone conversation. Don Carlos has demanded to cease selling the invalis certificates to the unsuspecting consumers for their own gain. Consumers need to be alerted of this unprofessional and unethical business to deceive consumer for their money and create animosity between the unsuspected business and consumers. Both the business and consumers are the victims of the unethical practice of Don Carlos Mexican Restaurants will bring this matter to Better Business Bureau's attention.

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  • Cl
      Mar 05, 2016

    Twice I have gone to restaurants with certificates and been refused because they said they never signed up for the service. I do not fault the restaurants at all and gladly paid the whole check. Seems to be some big time fraud going on here.

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