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RCA-Thomson Inc. / Bad customer service

1 United States Review updated:

I purchased an MP3 player for my son for Christmas 2006. It was a model H100. Before New Years Day it had froze up and we couldn't get it to work. I called their tech support at the number listed on the instruction manual in the box, which incidentally had been changed. I guess they're to busy addressing consumer complaints to rewrite their manual. They informed me that I would have to ship it to their exchange center at my own cost and once they received it they would mail a replacement out within 4-6 business days. It was January the 19th before we received the replacement. But wait, that's only the start. 12 days and 3 uses later of the new model H106- it froze up as well. The new and improved model had a great added feature though. When it freezes up it also hums and ticks like a homemade bomb from a Rambo movie. Now that's top of the line merchandise worth every penny of the $139.00 plus tax paid for it.
I contacted their tech support center again. Still the wrong number on the instruction manual. They tell me that if I ship this faulty equipment back again they'll send me another one. Well, I explained to them that I'm in the process of moving and don't really know where to have them ship it. They told me that if I give them a credit card number that they'll ship the new one right away and refund my card as soon as they receive the faulty unit. I told them that they were crazy. I've already paid for their less than PERFECT unit once and I won't pay again. They did offer to send me a shipping label so I wouldn't have to pay the postage but it would take 4-6 business days for me to receive the label. Guess their labels aren't any better than their MP3 players!! I expressed my thoughts and feelings on the way that they handle business and I plan to file a complaint with their customer service department as soon as I can get someone to actually answer the phone there. Guess they're busy rewriting their instruction manuals. Hope they can spell better than they can manufacture MP3 players. Gotta laugh!!!

Thank you for letting me vent and tell the rest of the consumers out there what to watch out for. I run a hotel and we do whatever it takes to make any unhappy guests satisfied. It's a shame that everyone can't take their consumers needs as seriously.

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  • Li
      4th of Jun, 2009
    0 Votes

    I have been dealing with Thompson Inc. for almost a year about a dvd recorder player I bought that broke. They did replace the first one, finally, then it broke within about 3 or 4 months and I went through the whole mess, and believe me dealing with them is a mess, again. This time it has been six months of trying to get a refund check from them. You can only speak to people in the Phillipines who are constantly putting you on hold and giving you their "yes maam, we appreciate your concern" answers when you can understand what they are saying, and not accomplishing squat. I will never buy RCA or any other Thompson affiliated product again and will do my very best to be sure no one else I know gets screwed like this. Writing letters of complaint doesnt seem to help because I have had no reply to that either. I am now writing to RCA, every division I can find to complain.

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