Raymour & Flanigan / very bad quality products!
my wife and I purchased a king size bed, a set of king size mattresses, two nightstands and a dresser. These items were delivered , I believe in 2/06. Around 11/06, my wife and I started experiencing neck and back pain. I call the Egg Harbor store of Raymour & Flanigan to complain. They sent someone to check the mattresses. The technician that came to looked at the mattresses stated that the mattresses were defective. The metal frame was also defective. They also had to add more metal bars to support the weight of the mattresses.
We were called by Raymour & Flanigan to come and pick out another set of mattresses, which we did. We picked the tempur-Pedic mattresses.
My wife started experiencing pain in her arms and neck, for six months my wife was dealing with the pain and taking over the counter medication. My wife started losing sleep because of the pain she was experiencing.
She went to have acupuncture treatments which gave her some temporary but not permanent relief. After $400. worth of treatments and the pain not subsiding.
We went back to her doctor and after going over certain questions regarding injury. The doctor then asked if would had purchased new mattresses. We told him yes, he stated that was the cause of her pain.
I went back to Raymour & Flaingan and explained the situation to the sales person. He stated that because the mattresses were about six month old that we were going to be charged the difference. We picked stern & foster mattresses.
The delivery person when they set up the mattresses did not secure the mattresses on the metal frame. My wife and I got in the bed and the frame collapsed and fell to the floor. They also scratch one of the nightstands when they were setting up mattresses.
We asked that it be repaired they told us that we were going to have to pay for delivery of the top piece. After again calling to question why we had to pay for something that was not our fault, they agreed. We are now waiting for the piece.
My wife's doctor sent her for xrays, three different types of test he also prescribed medication which made her sick, countless days of not being able to go to work, two months of physical therapy which she is still attending.
We are now paying twice the price of the original mattresses because of the quality of the mattresses being sold at Raymour & Flaingan. My wife and I will never purchase any items from Raymour & Flaingan again. They have lost a customer because of their service.
We feel we should be compensated for all the pain, suffering and inconvenience that my wife and I have indured, through this hold process.
Thank you for your attention in this matter.
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