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Raymour & Flanigan / annoyed and unsatisfied with the service!

1 United States Review updated:

Never again will i buy or recommend to raymour, i previously purchased a 3 piece (sofa, chaise and chair) that is chenille, it never came with cleaning instructions. A little water spilled on the chaise and left a water stain, i called several stores and was transferred all over the place and no one could answer my question because i didn't purchase a protection plan. I went into the store and no one was of any help, i was advised by 1 guy to damp a towel or cloth and gently brush the product. It ended up worst. Finally after several months they sent someone to look at it his name was paul, he called and stated he was in the area 3 days prior to appointment date and wanted to come over. He was very anxious and started spraying things on it, that made it even worst, then the carbon monoxide detector started going bananas, he said that was normal. He then took a green magic marker and started to mark the spot i advised him i never ever seen anything like that before and stopped him after his first attempt. He took a picture and advised not to call the store until a week later for results because the picture have to be downloaded, i advised him i have a digital camera and that could be done in a minute. I then called the store spoke with a nice woman who advised he didn't call it in as of yet . The next day i called back and the gentlemen stated i was lying he never did that, she then started calling me a lier, i asked for her manager and was advised nothing could be done. I stated to them i will go through corporate because i never ever had or ever seen treatment or attitude from customer svc rep or management. Very unprofessional, i am filing a claim with small claim court. All i wanted was the furniture was cleaned or exchanged for a different piece or cleaning instructions for that matter. If i have to call the news channels and put this on tv i will. I am filing a complaint. I never ever wanted none of this to happen but i am annoyed and unsatisfied, agitated and didn't get any where. Paul acted if he was on drugs, i will also see if a drug test could be done, there employment web site stated drug free environment.

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Comments

  • Cj
      12th of Jun, 2007
    0 Votes

    Chenilles are generally cleaning code "S": To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean using a mild water-free solvent or dry cleaning product. Clean only in a well ventilated room and avoid any product containing carbon tetrachloride which is highly toxic. Pretest small area before proceeding. Cleaning by a professional furniture cleaning service only is recommended. Protection plans offered by the retailer that cover spot damages are usually always worth purchasing for reasons such as this...

  • Mi
      11th of Jul, 2007
    0 Votes

    I agree with the comment above. I used to work for Raymour and Flanigan. The Protection plan is more than worth the money for what the company offers with it. The technician that was sent should not have done anything to your furniture because you didn't purchase the protection plan. Had you paid for someone to come out that would be a different story. Also, I understand that digital cameras do not take long to download the photos however the technicians get their reports of whose houses they are going to for the week and do not return to the service center until the end of the week in which the pictures will then be uploaded to the computer. The techs go from house to house everyday for many times over 12 hours and can't be expected to have no life for themselves and do work at home as well. I understand your frustration, especially with people calling you a liar however, if you were unsure with what the tech was doing you should have called the store right away and spoken to one of the people in customer service. I would have suggested calling while the technician is still there. Everything goes back to not purchasing a protection plan. If it is a customers accident and they don't have the plan, that is the customers fault and their job to deal with it.

  • Mi
      11th of Jul, 2007
    0 Votes

    In addition, a drug test be done... are you on drugs yourself? You can't legally do that I'm sorry, that's not possible. I'm a law student so I would know. It is a drug free environment. Everyone who is employed by the company has been through an extensive drug and background screening. Stop trying to blame things on other people because you didn't get the protection plan. Just because you're upset gives you no reason to accuse someone of being on drugs.

  • Ma
      10th of Aug, 2007
    0 Votes

    Read this article to find out how unhappy me and my partner was.

    http://dtrant.blogspot.com/2007/08/hurry-up-to-wait.html

    Unbelievable how terrible their customer service is!!!

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