Raymour & Flanigan / annoyed and unsatisfied with the service!
Never again will i buy or recommend to raymour, i previously purchased a 3 piece (sofa, chaise and chair) that is chenille, it never came with cleaning instructions. A little water spilled on the chaise and left a water stain, i called several stores and was transferred all over the place and no one could answer my question because i didn't purchase a protection plan. I went into the store and no one was of any help, i was advised by 1 guy to damp a towel or cloth and gently brush the product. It ended up worst. Finally after several months they sent someone to look at it his name was paul, he called and stated he was in the area 3 days prior to appointment date and wanted to come over. He was very anxious and started spraying things on it, that made it even worst, then the carbon monoxide detector started going bananas, he said that was normal. He then took a green magic marker and started to mark the spot i advised him i never ever seen anything like that before and stopped him after his first attempt. He took a picture and advised not to call the store until a week later for results because the picture have to be downloaded, i advised him i have a digital camera and that could be done in a minute. I then called the store spoke with a nice woman who advised he didn't call it in as of yet . The next day i called back and the gentlemen stated i was lying he never did that, she then started calling me a lier, i asked for her manager and was advised nothing could be done. I stated to them i will go through corporate because i never ever had or ever seen treatment or attitude from customer svc rep or management. Very unprofessional, i am filing a claim with small claim court. All i wanted was the furniture was cleaned or exchanged for a different piece or cleaning instructions for that matter. If i have to call the news channels and put this on tv i will. I am filing a complaint. I never ever wanted none of this to happen but i am annoyed and unsatisfied, agitated and didn't get any where. Paul acted if he was on drugs, i will also see if a drug test could be done, there employment web site stated drug free environment.
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