Raymour & Flanigan Furniture
Reviews and Complaints

BEWARE! WORST FURNITURE EVER BOUGHT! ONLY BUILT TO LAST TILL IT COMES TO CUSTOMER HOME IN MY EXPERIENCE
I bought several pieces of family room and dining room furniture from Raymour & Flanigan (Lawrenceville, New Jersey) in April 2011. Was my first trip to Raymour & Flanigan. Here is what happened to the Wooden Dining Room Chairs with leather seats and back (SKU # [protected]) - The wooden sides and the legs of the dining set chairs have nicks all over. I can see yellow raw wood underneath. After two weeks, a screw fell off from one of the chair and another chair had leather wearing out from seat corners.
Here is what happened to the Wooden Fireplace with side drawers (SKU# [protected]) – Without touching it ever, Nicks appeared over the edges. After opening the side drawers a few times, the top corners of the drawers are all peeled exposing the raw wood underneath.
Here is what happened to the Two Full Size Leather Reclining Sofa sets (SKU# [protected]) – After few days of purchasing stitches from one of the seats opened. One of the reclining seats does not stay stable and is wobbly. Threads are hanging out randomly from various parts of the seams on both the sofa sets.
Here is what happened to the Wooden Coffee table – It was dirty when it was delivered to my home so I cleaned the table top with wood polish. The table became smudgy and smoggy. I called the store and was told not to use wood polish instead clean with soap and water. Well that cleaned it. After few days two 2 oily looking spots appeared. Tried cleaning but didn’t go away. Table was not used this far. To date not a single thing is put on it but has a scratchy look all over.
Furniture continues to fall apart. I bought the Platinum Protection Plan and have so far had them come twice. New damage has occurred since then. Calling them every month for a new fix is not a solution.
I do not have small kids and nor is the furniture used daily. I am not sure how the top management and the CEO of Raymour & Flanigan continue to market such products. It’s a shame.

Purchased a leather sofa "on clearance" at $700. The frame from left to right, sags
or is broken in the middle. The sofa is JUST two years old - purchased 10/31/2012 - and I live alone! How much abuse could one adult that works full-time put on a sofa? Called Customer Service - Oh, because I purchased on clearance, there is NO WARRANTY. This is absolute stupidity - are they inferring that it is disposable as a piece of garbage because it is in their clearance department? Why don't they call it the "Broken Junk" department?
The frame of the sofa touches the floor at midpoint of the sofa - it is suspended above the two feet (or actually 4 feet) the rest of the sofa. This is a piece of garbage - the brand is ELBA. Why would a store continue to sell such substandard quality - and then scold you for "purchasing in the clearance department" - as though I bought something from a garage sale. This is NOT acceptable.

I bought a couch and a deluxe rocker, recliner chair I only had the furniture for two years, first the couch was a recliner, the head rest of the section was 3 inches lower than the rest of the other head rest, the cushion unerneath the middle was actually all falling out from underneath the couch and the middle seat finally caved in and the chair was put together with plywood and broke from the seat. Now that the seat is useless, I remembered someone who worked for Alperts, mentioned that they take broken furnture and fixes them up in the warehouse, and now that raymour and flanningan's took over I believe it is still going on somethings don't change. Sorry for not listening to my better judgement

As a former employee, I can tell you that they will tell customers whatever it is they want to hear just to get them off the phone. The lower management will always take the easy way out and have others do the dirty work for them.

Also, it is a common practice that R&F sells used furniture as new. Furniture that has been in someone else's home and returned to the warehouse would always be the next out of inventory to get delivered to the next customer. It's also happened that the same person that returned a piece(s) got the same one re-delivered on an exchange. That shows how they do not care about customer satisfaction.

I could go on and on about how they try and deceive customer's. There is not enough space here or time for me to list everything.

Do yourself a favor and avoid purchasing anything from them. It's not worth the hassle.

Do not purchase from Raymour & Flanigan. I purchased a dinning room set; sofa, chair, accent chair, recliner, cocktail and end table set all to be delivered 9/22/07. On that day the delivery truck did arrive promptly and were very polite. Only the dinning room table, buffet & hutch were in acceptable condition. The living room stands did not arrive due to "damage in the warehouse". All of the other furniture was ripped and I was told that I had to accept the furniture and someone would come out to inspect the damage to process an exchange. After a week of trying to set up time for their service man to inspect the furniture I found out that they wanted to REPAIR, NOT REPLACE the brand new furniture. I was not happy with this option and after speaking to several different people was able to get an exchange authorized.

10/6/07 - the exchange. The same delivery men arrived as the first time. They seemed upset & said that nothing was wrong with the merchandise. I showed them all of the rips. Then they said they would not bring anything into the house until I inspected it. So, they began unloading the truck in the street. The first 3 pieces, accent chair, sofa & the living room tables were all damaged. I was mad and immediately called customer service where I was instructed to accept what I could and refuse the rest. So, I went back out to the street to find the delivery men had packed up the truck & said it was all like that and nothing should be accepted.

The next day customer service called me to see what I wanted to do. I said I wanted new, un-damaged furniture. At that time the customer service person said that the delivery manager inspected the furniture once it got back to the warehouse and deemed it as "customer perception", the material "defects" were acceptable and if that was not acceptable to me I should pick out different furniture. My options at this time was either a full refund of store credit & I could pick out something of equal or GREATER value or I could pay a 25% restock fee and get a refund. Then the customer service manager, Kim (Raymour & Flanigan in King of Prussia, PA) told me that this furniture was not the best furniture and that I should come pick something else out. Then 5 min later said “We do have this nice Cindy Crawford line…” Hello, did you look at my order that is what I bought!

After arguing with several people I finally got them to agree with me, personally going to the delivery warehouse and inspecting the furniture before delivery with the delivery manager. At the warehouse I dealt with a very nice delivery supervisor and one piece was damaged and the rest was perfect. After seeing this and them refusing to leave any packaging on the furniture before shoving it in a delivery truck, I made the decision to come back the next morning with a truck and a few men to help me take the furniture which I paid Raymour & Flanigan to deliver. However, the cocktail and end tables were still not available and it’s not 10/15/07 and their customer service center has still not been in contact with me.

Moral of the story is not to buy from Raymour & Flanigan unless you want to waste your time and money.

HI; I BOUGHT A MATTRESS FROM RAYMORE&FLANAGAN. AT FIRST THE BED WAS FINE THEN I HAD THE PROBLEM TO WHERE THE MATTRESS STARTED SINKING IN THE MIDDLE OF THE BED. MIND YOU I'M 100% DISABLED, AND SLEEPING IN THIS BED REALLY HURTS MY SPINE. I HAD 9 SPINE OPERATIONS ON IT, AND EVERYNIGHT WHEN I SLEEP ON IT. I WAKE UP IN PAIN.I HAD CALLED THE WARRINTY COMPANY ABOUT THIS.THEY CAME OUT AND MEASURED IT, AND YES IT SANK 2 INCHES .HE TOOK PICTURES OF THE BED, AND THEY CALLED ME THE NEXT DAY, AND TOLD ME THAT THEY SEE TWO STAINS, AND THE LITTLE STAINS THARE ARE.THE LADY TOLD ME THAT IF THERE ARE ANY STAINS ON THE MATTRESS ON THE BED, IT VOIDS THE WARRINTY.I'M SO MAD I CAN'T BEGIN TO TELL YOU. I'VE BEEN DISABLED FOR 10YEARS BECAUSE OF MY SPINE. I BOUGHT THE BED SO IT WOULD HELP MY BACK, AND NOW WITH THE STRESS, AND SLEEPING ON THIS DEFECTED BED ONLY MAKES IT WORSE. I'M GOING TO CALL PROBLEM SOLVERS, AND CBS NEWS, AND SEE IF THEY CAN HELP ME. MY QUESTION IS WHAT DO ANY STAINS OR EVEN IF THERE WAS A BURN HOLE IN THE MIDDLE GOT TO DO WITH WHATS WRONG WITH THE BED..THIS IS SUCH A MISJUDGEMENT OF MY RIGHTS AS A BUYER THAT HAS A WARRINTY. DON'T THEY THROW THIS MATTRESS AWAY. I WOULD HOPE SO. MAYBE THEY PLANNED ON RESTOCKING IT, IT FOR THE NEXT SUCKER.I MAYBE TOTALLY DISABLED, BUT I STILL HAVE A MOUTH.DON'T BUY THERE MATTRESSES YOU MIGHT GET SOMEONE ELSES BED THEY SENT BACK.REALLY!I MAY EVEN JUST SEE A LAWER, AND SUE THEM FOR OTHER DAMAGES THIS BED IS DOING TO MY BACK.VERY, VERY UNHAPPY CUSUMER

This guy above, Joe Mase, who works for the company, (see post 04/10/10) sounds like a typical corporate suckass. He should order some of the crap his company sells and see how he enjoys it. He talks about, "take into consideration the high cost of delivery..." like it's not worked into the price. I would love to know where he get his "90%" figure on successful delivery. I'm sure he used some internal company stat to back that up with. It's one thing to say something inane like that but it's another thing to prove it. Do an internet poll of your customers and see if your sliderule shifts just a bit. My wife and I ordered a sofa, loveseat, 3 corner tables and a cocktail table from the Carle Place, N.Y. store . When the guys delivered the cocktail table the glass in the middle would not fit because of a structural defect. You would think some one in the wearhouse would have tried to put it in before wrapping and delivering it, no chance. All 3 corner tables had an assortment of nics and divets. The sofa when reclined spit a broken screw and a washer out. The service guy who came to work on the furniture wouldn't even turn it on end. He said, and I quote, "A lot of times when they make these extra hardware ends up in them." I told him, "Well I prefer my sofa with no extra parts thanks". Told them to replace the sofa and when the second one came the diver tells me, "yours is in better shape we'll just give you new back pieceses". My wife and I inspected the 3 corner tables and put small pieceses of blue painters tape on all the defects, (80 on 1 table and 20 or 30 or so on the others. The service guy tells me my wife and I were "Nitpicking". I called to have another service guy and complained about his remark and of course not a thing was done. The coffee table was redelivered 3x, each one worse than the one before so we cancelled it all together. At least 5 attempts was made to contact our origional sales person before he called back. The entire order was a train wreck including the credit company they deal with. With every return we made some one should have contacted the credit company and had the item removed from the agreement. Never done. So now we have to call the credit company and explain all this and they could care less telling us to get in touch with the furniture company and have them explain everything which we couldn't accomplish in the first place. So now we have to deal with 2 corporate ###s instead of 1. I wouldn't use the toilet in Raymour and Flanigans not less buy anything again from them again. I would have to say their biggest problem is with their warehouse. No one does a proper inspection before they ship anything. The guy who did our inspection must have used a dog and a cane.

Kevin Shanahan

Delivery was on a Friday. I bough 3 pieces. A dresser with mirror and nightstand. Delivered me a broken mirror and left it there. My boyfriend signed for it and wrote BROKEN on it. I called store immeidately upon arriving home. Took numerous phone calls to store. I was told that they were notifying the warehouse and I would get a call to reschedule a replacement. No on called me. I called the store on Sunday, same spiel. Called again on Wed. and was given the number to call my self. I did. The young lady who answered the phone sounded miserable and just did not care. She wanted to schedule the trade off during the week, three weeks later no less. I told her I am not taking another day off to have them deliver. They had to come on the weekend. That's a month asway. That was their earliest. Tell someone else to get in their car drive it to me! I should not have to wait like that! They brought me broken goods and I already go the bill! It's total B.S!

Bought over 7k worth of furniture in Dec 2010 from Orange Ct location. Delivery staff damaged my floors. Spoke to a Diane who was suppose to have someone out to look. Shes not returning my calls and noone ever showed up. STAY AWAY FROM THEM! DELIVERY TEAM WERE THUGS, STAY AWAY!

I work for this company. I can understand customers frustration if merchandise arrives damaged, but out of my office we really do go above and beyond trying to satisfy the customer. It is always our intent to deliver undamaged furniture and we do inspect the furniture prior to delivery, but sometimes minor cosmetic defects may be overlooked. Also, take in to consideration, the high cost that it takes to deliver merchandise. We certainly would never deliver damaged goods intentionally, because we are loosing a tremendous amount of money everytime a delivery is declined and drive teams don't get paid. Customers also don't understand the process of furniture delivery and just how many people are involved in that process. Much of this furniture goes through an enormous amount of transit before it reaches our facilities; some of it is shipped from oversea's vendors. Companies like Raymour's are often at the mercy of the vendor. It is just as frustrating for us, waiting for special orders to come in, but it is out of our hands how long the vendor takes to ship replacement parts or special orders to us. No one in the company likes having to make a customer wait for parts or special orders. Please remember we do care about our customers and we will do everything we can to help you. Remember that the voice you are talking to on the other end of the phone is a real person. Speak to them with some respect, it is not ok to be verbally abusive to anyone and thats what many of our Assocaites face from impatient customers. We are just trying to do our job the best way we can, with the resources that have been provided to us, but there are guidelines and steps that must be followed just like any job. We also have to work within the manufacturers warranty guidelines; just like you research the warranty on your car, you should be doing it on your furniture. We do care about our customers and realize that without you, we wouldn't have jobs. We are here for you and it feels so good to help a customer, especially when they're appreciative. It's only too bad that there are not more websites that offer praise for companies and associates, because I can guarantee that the situations that you all have described are not the "norm" and our happy customers far outweigh the dissatisfied ones. Our companies successful deliveries are in the 90th percentile. For the furniture industry as a whole, the standard for successful delivery is in the 70th to low 80th percentile. So people can certainily shop wherever they want, but in reality, you have a lower chance of having a successful delivery elsewhere. I'm sorry if we've even let down one customer, because our customer satisfaction is truly of the utmost importance to us.

i purchased thier warranty and their new thing is to make cheeper furnature at a reasonable price because of the economy at least one set min store i liked how it looked but did not pick it for the price i should have steared clear because it is falling apart and i just got it 6 months ago never had this problem before bought furnature there with the warranty there every 3 years for 12 years and never had this problem and they started selling their own warranty instead of the other company that used to handle it little issues with the other company where never a problem now they do their own warranty and they want me to send my 2 couches to their repair shop for an undetermined number of days and sit on the floor

Same here Raymour&Flannigan in seekonk a 3800.00 natuzzi sofa set leather 1st del pen marks, nicks, sratches, all over seats arms, ottoman as well ..and 5 deliveries later same cramp.They want to send technicians to spray paint nicks that should not be on new merchandise.I didnt purchase clearance merch therefore I or anyone else should not be dealing with these issues .Losing time out of work and really interupting your weekend if delivery is available to be upset and let down once again. I will be making a complaint to the attorney generals office martha coakley, just waiting for the paper work I really thought i was the only person going through this UNBELIVABLE.. and a female in [corporate syracuse ]has the gall to state"shes worked their 15 years and thats not the way they do business and theyve never heard any thing like this before. GIVE ME A FREAKIN BREAK LADY! I suggest every call their local atty general. Thanks for the opportunity to vent good luck with other stores.

I purchased a two piece sectional along with a dinner room table and four chairs from Raymour and Flanigan. I went to the store in Middle Village, Ny .The sales man was very helpful and very kind. My chairs for the dining room was a special order which took 6-8 weeks. They delivered my furniture on time. Because I had the furniture delivered in Delaware he even omitted the sales tax.
He even called 2 months later to ask about my selection, and if I was pleased with my order.
Yes I was pleased with my order and will buy from them again.

Hello Everyone,

I work for Raymour and Flanigan. I think that if you look at any company that does almost a billion dollars a year in business a year, you will hear some horror stories that are legitimate. However, as an employee that has no reason to write this except for my desire to speak about my day to day experience when I follow up with my customers about whether or not they are satisfied with their experience working with us, less then one in ten people have anything negitive to say. When I call a customer and they say that they have had a bad experience, I do everything I can to make it right. The problem is that we are a huge operation, and all that people hear is when something goes wrong but the fact of the matter is that most, by far, when I call my customers, they are very happy. It is hard for me to read these complaints, and I know that they are legitimate, but I know that it is our companies mission statement "to deliver a work class experience." I work in the Norwalk CT store and want you to stop in and ask for me. I can not bet my life that nothing will ever go wrong, but I will do my best to make sure that your experience is the best that it can be. It saddens me to know my company is phenominal and people have not been happy with thier experience, but realistically, with almost a billion dollars of sales a year, we will have some problems that we are responsible for, but if you compare people that are repeat business, referral business, and people that are angry about thier experience, you will find that a profound number of people that have done business with us are very happy and we would not be successful if we did not please more customers then we have upset. I feel very strongly to say thisbecause I know that not everything is perfect, but we do try. I know first hand because I work for this still family owned company and feel that we try to truley be "World Class."

Sincerely,
Rich Wood
Furniture Consultant
Norwalk, CT, 06854
[protected]

I am currently going through the same issue. Damaged furnature on delivery. Today I just scheduled the 6th delivery. Im not sure how they keep customers!

Top 5 Rules for buying furniture.

1. Ask the sales person if this is the best quality furniture that they carry. Though you may not want to spend more money, sometimes reaching in your pocket a little bit more at the point of sale will save you money in the long run. You can also find pieces that are cheaper and are better quality. The sales people at Raymour are pretty honest. They want their customers to be happy because they want them to tell their friends to come in and see them.

2. Measure! If you like something, put it on hold. If it's a special order, put it on hold, do not put a deposit down that is 20%. If you put anything down put down $5. Use the room planner. If you don't have a computer at home simply bring in the measurements of your home and use them on the room planner computer at the store. If you're not computer savvy, ask the sales person who greeted you at the door to help you.

3. Any deposit you put down, pay with a credit or check card. If you pay with cash or check it will take 7 to 10 business days for a check to be cut and sent to you. The store does not have the cash means nor the capability or the equipment to issue you a check so if you would need a refund it will be faster with a credit card.

4. Research vendors online. Read about what kind of wood the pieces are made of. If you're getting leather, ask what grade leather you are getting and if you are getting the top or second layer (recommended).

5. Purchase the protection plan. While it may seem expensive, the protection plan that Raymour and Flanigan is a great plan. It is 5 years from the day of delivery for any customer caused accidents. If they can't fix it, they will replace parts as many times as needed (sofa cushion) and they will replace the whole piece one time (sofa). You'd be surprised the things that the protection plan has covered. All you have to do is call within 7 days and remember that it was always an accident. The plan does not cover pet damage or bodily fluids. If it doesn't look like a pet did it than a pet didn't do it. Get my drift?

Raymour and Flanigan is a good company to buy furniture from. They have furniture for every income and are one of the few furniture stores that actually keeps pieces in stock. Please keep in mind that the stock is not at the store but is at a distribution center and please listen closely to the commercials... 3 days or less on INSTOCK merchandise.

I used to work for Raymour and I have to say that this is one of the few complaints on here that I actually agree with. They do try and give you the run around for exchanges because they cost the company money.

Here's what you need to do. If you have not had a technician come out, call and make an apointment to do so. They can come out on Saturdays so you don't have to miss work. If the pieces are as damaged as you say, the tech will say they are not repairable and give the approval for an exchange. When they call to schedule the exchange insist that you want a Saturday. They don't like to exchange on Saturdays and you probably will end up being the last delivery of the day because there is so much furniture on the truck and they don't want to have to keep taking your old furn off the truck to take everyone elses out. Inspect the furniture very well BEFORE the drivers leave. If something is not to your liking, refuse it. They will bring another piece out to you. If something like this would happen, call the store and tell them you want a $75 gift card for your inconvience. They are more likely to give you a giftcard than money so I would try this route and buy yourself a nice accessory or give it to someone as a gift, they'll never know how you got it.

If you need anymore advice on how to handle this, feel free to email me.

You'd accomplish a lot more if you learned how to spell and used proper grammar.

Read this article to find out how unhappy me and my partner was.

http://dtrant.blogspot.com/2007/08/hurry-up-to-wait.html

Unbelievable how terrible their customer service is!

In addition, a drug test be done... are you on drugs yourself? You can't legally do that I'm sorry, that's not possible. I'm a law student so I would know. It is a drug free environment. Everyone who is employed by the company has been through an extensive drug and background screening. Stop trying to blame things on other people because you didn't get the protection plan. Just because you're upset gives you no reason to accuse someone of being on drugs.

I agree with the comment above. I used to work for Raymour and Flanigan. The Protection plan is more than worth the money for what the company offers with it. The technician that was sent should not have done anything to your furniture because you didn't purchase the protection plan. Had you paid for someone to come out that would be a different story. Also, I understand that digital cameras do not take long to download the photos however the technicians get their reports of whose houses they are going to for the week and do not return to the service center until the end of the week in which the pictures will then be uploaded to the computer. The techs go from house to house everyday for many times over 12 hours and can't be expected to have no life for themselves and do work at home as well. I understand your frustration, especially with people calling you a liar however, if you were unsure with what the tech was doing you should have called the store right away and spoken to one of the people in customer service. I would have suggested calling while the technician is still there. Everything goes back to not purchasing a protection plan. If it is a customers accident and they don't have the plan, that is the customers fault and their job to deal with it.

Chenilles are generally cleaning code "S": To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean using a mild water-free solvent or dry cleaning product. Clean only in a well ventilated room and avoid any product containing carbon tetrachloride which is highly toxic. Pretest small area before proceeding. Cleaning by a professional furniture cleaning service only is recommended. Protection plans offered by the retailer that cover spot damages are usually always worth purchasing for reasons such as this...

Amen to this review, I too believe they are NOT selling what they are showing in the show rooms. I believe it is used/refurbished/fixed furniture. I can NOT believe this store is still in bussiness something should be done!

Outraged in Syracuse

I agree completely!
My husband and I received our income tax refund last year and went to Raymour & Flanigan in Garden City on Old Country Rd. to purchase a new living room set.
Same scenario- salesman was courteous while we were there selecting the furniture, he agreed to give us the throw blanket which was on display with the furniture we were buying. (Sorry I did not think to get it in writing!) We left a small cash deposit, and returned the next week with cash to pay for the entire set.
After paying the entire balance in full, I threw the salesman a $20.00 bill as a courtesy. His comment to me was something to the effect that "Wow now I'll be able to buy a round of coffee for everyone."
To add insult to injury, he reniged on the throw blanket, denied ever promising it to me, and had the brass balls to offer selling it to me for the exhorbant price of $75.00 ! All this after I just made a cash purchase of over $1, 500!
The delivery men were alright, one was totally nice the other was sour and rude in the begining about removing the old furniture set outside for us, but $$$ seems to access you to all languages.
The furniture is not very well made and we are deeply sorry we bought it.
Bottom line, will never buy anything from this company ever again!

i bought 2 dawson sofas &2 dawson ottomans 2/15/08, 9 months ago, ive been complaining 2 months after i received them how bad they were me and my wife have bad backs from them and never sit on them, when people come to visit they complain also, the quality is so poor its like sitting on hard board. i am trying to reselect to get something i can live with and they wont help . what is wrong with this company?

First, I can not believe the responses you received concerning your pain and suffurering due to a defective mattress from Raymour and Flanigan. I am having the same problems from a mattress that I bought from Raymour and Flanigan three years ago. I am not sure when I started feeling the aches and pains but let me tell you, when I wake up in the moringing my body ache so bad I have to craw out of bed as if I am an old women; by the way I am 46 years old and I should not have to peel myself out of bed. My neck, back, legs every part of my body aches. I have to sleep on the couch where I get a better sleep and I don't have to peel myself up. The type of mattress I brough was a pillow top and I paid almost $1000.00. When I first got the mattress it had a bad smell like cigarett smoke and I could not stand the smell so I called them and they brought me a different mattress that was find in the beginning however three years later it's causing me so much pain. Raymour and Flanigan will be out to my house to check out my mattress on the 15th November.

We purchased a Mattress from them- $1700. We bought the memory foam- Raymour and Flanigan brand- "Pisces" was the name of the mattress. Purchased it 8/2006- Within a matter of months- had sink holes where you lay. You can not turn this type of matress over. After several calls and with some hassle- they sent someone out to verify. They came and replaced the mattress. It is now 9/2008- had the new one a little over a year. Sink holes again- and my back and body just ache every night. I am only 140 lbs- not like I am a big person. I wake up several times in the night.

Sounds like the problem is you and you wife need to go on a strict diet!

You get what you pay for. Next time go to Bloomindales, Ethan Allen, or Thomasville, pay more, but by the sound of your complaint, nothing is going to satisfy you!

It sounds like you and your wife are crazy. $400 on acupuncture, what?! I'm surprised the place you bought the bed from was as understanding as they were because it seems absurd that someone would have so much trouble from 3 different mattress sets. Maybe your wife has something medically wrong with her like hepatitis or diabetes (they cause body pain). A bad mattress does not ruin a person's life.

Why don't you cry about it. Take some responsibility for yourself.

I noticed that not even your doctor suggested the problem might be the pillow. Blaming R&F for the problem is absurd.

I bought a sofa and coffee table from Raymour and Flannigan in April 09. the coffee table had marks all over the top. they sent a represantative to my home to buff the marks out, taking the mat finish (which I wanted) to a shiny finish. then a couple of day's later I dusted the top only to find all the marks have reappeared and won't come out. they have since ordered a new top to replace the old one. the new top is still pending, Hmmm, we will see. As for the new sofa, the seat cushions started to sag and the material began to wrinkle after only a couple of weeks. I called the store and customer service told me... now get this, the manufacturer made the sofa this way to give it "that lived in look". they also said they could replace the foam but with the same results after a couple weeks, or I could go to a to a higher density foam at my expense. I think they should have some employees sit on this sofa in the showroom to give it that "lived in look" so the consumer knows just what they are purchasing. My educated guess is nobody would. Raymour and Flannigan of Buffalo N.Y. sells JUNK.

my sofa and loveseat from raymour and flannigan was infested with mice, they agree to pick up their furniture, but they are not willing to pay for the exterminator, they have very poor customer service

I brought a sofa from Raymour & Flannigan November of 2005 and it was delivered in December. The day it was delivered I was not present only my wife who was 5 months pregnant at that time. She was not able to give a good inspection of the couch when the delivery men brought the couch in. 14 months later after looking under the couch I noticed it was damaged and looks like someone cover it with a patch that has since started to come off. after called Raymour & Flanigan in Yonkers New York I have be given the run around for over three weeks and been told that I would have to pay 45 dollars for the service charge to come see the couch. I am very upset because i spent over 7000 dollars in that stare and this is the service I get. I get the feeling their service is just as good as their products and will soon get the same reputation as Levitz.

They tell you the furniture will be delivered in 2 weeks. Then it's 4 weeks. Then it's 10 weeks... and they don't care one bit. Their delivery company is separate from their furniture business and the delivery crew is even worse... they couldn't care less about you, your delivery time or anything else. I bought once from Raymour- never again. That 3-day delivery guarantee is a scam- so ceveat emptor- let the buyer beware when you buy from these misrepresenters... although rest assured their paperwork covers them so they are never in the wrong.

I also bought a living room set by Cindy Crawford designs and it wasn't even a year when I started to notice tears on the seams of the cushions and it became to look very sluggish. Their response was to fluff them up to make them look better. This is not acceptable and as of right now I'm in the middle of arguing back and forth to get this fixed. Cheap material! I'm sure Cindy would not like this publicity for her items.

I also have a poorly made sofa from Raymour and Flanigan. The sofa is Broyhill, so I expected better (shame on me). The sofa is so poorly made we had to call in and use our "Platinum Protection Plan" for ripping seams within a year. After many phone calls, they sent out a technician who "fixed" it.

Now, two years later, the very same seams are ripping again. Apparently, once a problem is repaired it is no longer under warranty! Not only that but the sofa cushions are now threadbare in some parts. That is not covered either. I won't even go into the delivery issues! Broyhill makes a terrible excuse for a sofa. R & F charged us way too much for it, they lied to us about how great their protection plan is. They are not standing behind anything. I don't know how they sleep at night!

If everyone in this forum actually knew what they were talking about you would not be so quick to judge. Raymour and Flannigan actually sells a protection plan for accidents and household incidents. Why would it matter if someone had homeowner's insurance? One doesn't have anything to do with the other. The store sells this additional "insurance" and makes the customer feel that they are covered for everything. If you even read the brochure there is no mention of whether or not flooding is covered . . . in addition there is even a picture of a child with a corkscrew drilling into a table. One would naturally assume that if intentionally caused 'accidents' are covered why wouldnt an 'actual' accident be covered as well. I purchased over 10, 000 in furniture from Raymour and Flanigan and 5 months later, I too lost it all in a flood. They didn't even offer a friggen 10% discount. I don't care who you are if someone is willing to purchase that much the first time around why wouldnt you want to keep them happy for future purchases? Their customer service is a joke and I will never purchased another piece from them again.

Haha... they must have fell on the floor laughing after you left the showroom.. Who in their right mind is going to think a furniture retailer will cover such a problem?

Adding to my comments above... there is no insurance on furniture. It is a protection plan for customer caused accidents. It covers stains rips tears scratches, normal wear and tear, not a flood. You were given a pamphlet and advised to read everything that it covers.

I used to work for Raymour and Flanigan. Giving a discount to a customer who had damaged furniture because of a flood could not possibly happen. It would be the same as if a person came in because of a fire, everyone should have homeowners insurance. It was not Raymour's fault that you did not have it nor that a flood occurred. I worked at Levitz before Raymour and the difference in prices on the same pieces is so great. Raymour actually does give customers good discounts and despite popular opinion, furniture is not marked up 200%.

You're kidding me right? Raymour and Flannigan should give you a discount because of your own negligence in purchasing Homeowner's or flood insurance. We keep hearing buyer beware it's more apt in this day of consumer's dishonest sense of entitlement that retailers beware. No wonder most of them are going bankrupt.

I don't think ANYONE except home-owners insurance covers Acts of God, nor do retailers offer Acts of God discounts... thats why we purchase home-owners insurance...

Never again will i buy or recommend to raymour, i previously purchased a 3 piece (sofa, chaise and chair) that is chenille, it never came with cleaning instructions. A little water spilled on the chaise and left a water stain, i called several stores and was transferred all over the place and no one could answer my question because i didn't purchase a protection plan. I went into the store and no one was of any help, i was advised by 1 guy to damp a towel or cloth and gently brush the product. It ended up worst. Finally after several months they sent someone to look at it his name was paul, he called and stated he was in the area 3 days prior to appointment date and wanted to come over. He was very anxious and started spraying things on it, that made it even worst, then the carbon monoxide detector started going bananas, he said that was normal. He then took a green magic marker and started to mark the spot i advised him i never ever seen anything like that before and stopped him after his first attempt. He took a picture and advised not to call the store until a week later for results because the picture have to be downloaded, i advised him i have a digital camera and that could be done in a minute. I then called the store spoke with a nice woman who advised he didnt call it in as of yet . The next day i called back and the gentlemen stated i was lying he never did that, she then started calling me a lier, i asked for her manager and was advised nothing could be done. I stated to them i will go through corporate because i never ever had or ever seen treatment or attitude from customer svc rep or management. Very unprofessional, i am filing a claim with small claim court. All i wanted was the furniture was cleaned or exchanged for a different piece or cleaning instructions for that matter. If i have to call the news channels and put this on tv i will. Im filing a complaint. I never ever wanted none of this to happen but im annoyed and unsatisfied, agivated and didnt get any where. Paul acted if he was on drugs, i will also see if a drug test could be done, there employment web site stated drug free environment.

I agree with the fact that you could only hope to find someone to help. But to demand it and to expect it ... how foolish on your part. By sharing your feelings with other people is making you look the part also .. foolish that is. Sorry about your misfortune.

1) Didn't you have homeowners insurance? 2) Why should a store give you a "40% Discount" on a new Loveseat you had purchased in March...When you bought the new carpet did you ask for a "40% Discount" on that too?

Purchased sofa in February 2024. Trying to get the sofa repaired under protection plan has been a nightmare.

Purchased at the Jersey City outlet. The date constantly changes. I see reviews indicating purchase and received dates before me. I have called repetitively. I am reaching out to a lawyer for help.

Even though I am being helped by customer service it's a shame that the bed cracked . It's a safety concern as my daughter can't sleep on it

#MAHAR24328:
That's me case Id

I will never buy furniture again from you guys again . I spent almost 12 k and yet this happened

Rohit Mahajan
155 Jefferson Avenue
Hasbrouck heights
New Jersey
[protected]

The new bed Raymour and Flanagan delivered brought carpet beetles into our home. This is very disturbing and uncomfortable. They nest in the warehouses and came in on the wood. Not sure how to go about getting any response from the company. 5000$ should buy furniture with NO pests!

There is Quick discoloration random holes appearing under cushions already had a technician come and check it out and it still continues they aren't even 2 years old and when I asked again they said the technician will have to take a look again

we purchased our dining room table Jan 18. by May 18 it was bubbled and cracked. Raymour is blaming my husband and I for the damage because we got the table "wet. This is their way around taking responsibility for their very poor quality and customer service. Insurance is a scam.

In October of 2006 My wife and I purchased a bedroom set consisting of 2 nightstands/TV armoire/mattresses/head and footboards,king size bed. Paid approx $7k total. Since then we had made many calls concerning our memory foam losing its "memory". My wife and I slept in holes while inexplicable terrible customer service fended me off until we finally got our current mattress a few months ago which is now showing signs of the same problem. WHen the second mattress came my 11 year old step-daughter jumped on (not jumping up and down on) next to me and we felt a thump, it was the center support for the king bed and then fell in towards the center.

From the first call, which there were many, We had asked about repairs to scratching and chip taken out of bed during delivery. The clip that holds the TV armoire was smashed in but I fixed it enough myself to make it work. My nightstand requires a fight to open or close depending on the humidity. After all this, including having to speak to the absolutely rudest "customer service reps" who actually just hung upon me once, we finally contact our salesman, Jerry, who we demand that we speak to his manager, Chris, who after pretending to care, said that his regional manager, Mike, would definitely call us the following day,Monday, he reassured us as much as he possibly could. Well this was 2 weeks ago and finally my wife came to tell me she called there and gave them a piece of her mind.

So this is where we stand now, back into the "dodge the customer" phone game. When the false promises come from such a high level one has to wonder how well this company is run and is attention to quality handled in the same manner (obviously yes). If they would like to hire me on to help this situation I would certainly enjoy the challenge and thats a challenge to turn that "system" (as they call it) around.

Although we aren't finished with our situation yet I am planning on legal recourse because I can see where this is going. If there is anyone who would like to be part of our petition please email me at Poughkeepsieman@aol.com and I will let you know where we stand and if we proceed legally or not.

When you see the truck with the sign denouncing Raymour and Flanigan you will know it's me. We spent $7000. on furniture that hasn't lasted a year, had to and are still enduring the harassment Raymour and Flanigan call customer service.

Where do I start with my rant about Raymour and Flanigan? probably would begin with 2 words... Paymore and Shenanigans...I've had about every bad experience that I could possibly have with this company or at least with the Johnson City, NY store...First their sales tactics are extremely pushy and unprofessional. All the employees are liars. Being able to look beyond that I made the huge mistake of buying an expensive bedroom set from them because I thought we were getting good quality furniture. Wrong! Extremely defective furniture was redelivered 4 times because of major flaws until I finally had to demand my money back and provide legal documentation that I was entitled to my money back under NYS implied warranty law. At the same time I bought the bedroom set I purchased a replacement table for my dining room set that i purchased previously at raymour. the table had to be delivered 3 times until it was finally right. When i was negotiating a price for all the furniture the salesperson and I agreed on a price plus FREE DELIVERY. When I paid, a delivery charge was added to the bill but they subtracted the cost of delivery from one of the pieces of furniture. Now they refunded the bedroom set but I kept my table since i have the rest of the set...when i received my refund it was short $80 plus tax...go figure...the delivery fee...I call and explain to them that the salesperson had offered me free delivery and they told me that I was paying the delivery fee end of discussion. I went there to talk to them in person only to have them call the police on me (or at least they said they did) I don't know because I left at that point... I didn't do anything to involve the police...in fact i tried calling several times for 2 days to resolve it on the phone until i showed up there. Every employee has lied to me and I feel like i have been cheated. Raymour has literally stolen my money and are refusing to give it back. I was told by the store manager that I was no longer a Raymour Flanigan customer as if I did something wrong by refusing to take defective furniture with wood filler and broken drawers and other major flaws...To top everything off, I had paid for a 5 year warranty on my table. Apparently that warranty is null and void and my money was returned to me without my permission. Isn't a warranty a legally binding contract? There are sooooo many more details I left out of this to even make it semi short and there are so many more things i could say but I won't waste any more of my time. Raymour has already wasted a month of it and the situation still hasn't been completely resolved.

I received my Leather Sofa Set and i expected the chair to be reclining because that's what they showed when i placed my order. I called the Store 5 Times and I could not speak to the Sales Person. Then I called Toll free Customer Service. They said someone will get in Touch with you ASAP. It's almost 2 weeks and heard from anyone yet ! Don't waste your time and money buying at Raymour.

I purchased a bed frame, sofa and wall unit for my new home from Raymore and Flanigan. The sofa was a custom order and it came in early, I was thrilled.

Delivery Attempt 1: I got a phone call at 7:00 to tell me the wall unit was not going to deliver this week. There was a PROBLEM WITH THE GLASS DOORS. But all other pieces will deliver.

Delivery Attempt 2: They sent two people to my home NEITHER SPOKE ENGLISH and therefore could not communicate with me. THE WALL UNIT WAS SCRATCHED ON THE FRONT CENTER. The deliveryman wanted to leave the product and tried touching it up with a sharpie marker and telling me it was okay!

Delivery Attempt 3: I was promised to be the first delivery at 9:00 am. At 10:00 I called customer service and was told they were in traffic near my home. I looked at google’s live traffic to see that there was no traffic where the customer service person claimed there to be traffic. Also, I asked if the drivers this week will be English speaking and the woman answered me saying since she is bilingual if I have problems communicating she is more than happy to translate via the phone. IN AMERICA, DEALING WITH AN AMERICAN COMPANY, I EXPECT PEOPLE TO COMMUNICATE IN ENGLISH. ESPECIALLY WHEN THEY ARE SENDING PEOPLE TO MY HOME.

I called the manager whom told me they messed up the delivery schedule and I would have wait for them until 1:00.

Customer service is polite and quick to answer. But they just tell the customers what they want to hear and then do what they wish while on your clock.

Unless you have all the time in the world to wait for them to get their act together I would never buy another product from them again.