Quest Diagnostics / unprofessional service and lack of respect for the patient
Quest Diagnostics on 441, State Road 7, Boca Raton
NICKI was the technician assigned to draw my blood and urine. She was annoyed when I asked her to put on new gloves before she drew my blood. I happen to have a blood disease and a very poor immune system but she didn't hear me and didn't care. I asked her please to be gentle with me as my skin is very thin and I bruise horribly. Again she did not care and was very rough with my veins and complained that I was de-hydrated and that I needed to drink water. Then she left abruptly and I was not told to either get my own water or if she would come back with it. I heard her service another patient with the weight check and something else. She then passed in the hall and I asked her what to do and she snipped that she is getting me water. After I drank the water, I asked her to change her gloves and she said, " didn't you see me do that?" I said "no, I didn't see her do that" and she insisted that she did change them again. Meanwhile, she had been touching the scale, water fountain and other objects from the same old gloves from the first round. I put myself in harm's way but I was afraid her attitude would interfere with my doctor's follow-up because she was very spiteful. The she told me to get my urine in the bottle. I said "what bottle?" She said pointing to a jar on my right, "what does that name say"? very sarcastic implying that was mine and that I knew that all along for that purpose. I told her that she did not tell me that was for me. Annoyed, she told me to go to the ladies room and then put the urine bottle on the shelf. Well, there was no shelf in the bathroom. So I asked her, "what shelf?" Again she was annoyed and pointed to a shelf away from the bathroom and said "I told you to put it on the shelf, " like I am an idiot. I then told her that she should have been clear as to tell me the shelf was outside the bathroom. Nicki has an attitude problem and is a poor technician who was not careful inserting the needle 4 times without care and hardly wrapping up the wound to tighten the area from wounding. She obviously hates her job. My two arms are black and blue from the elbow up today. She kept saying it would be OK in a day, not listening to my concerns at all. Was it such a big deal to change the gloves once more after dealing with the other patient in between me? I do not write complaint letters but Nicki should not be allowed to be in a professional environment because of her attitude and poor medical skills. I am a working professional myself with an MBA and would not allow that behavior or ineptness to jeopardize my team's workplace.
Please give me the follow-up with Nicki. I hope she is not allowed to be working with people anymore.
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