Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Quest Diagnostics

Posted:    

refund not received for a year now

Complaint Rating:  100 % with 2 votes
100% 2
5
Contact information:
Quest diagnostics
Plano, Texas
United States
Hi

I have called in multiple times and it has been over a year this issue has been going on.

I have conferenced my insurance and provided EOB, got confirmation from Quest taht i would be getting $200 back, the payment was made double both from me and my insurance.

every time i call i get a response it is being processed. Does it a year to process a payment of $200? Is quest helping patients in this way? would i be given interest on my payment?
if we dont pay a bill you move it to a collection agency and affect my credit history? where should i move this case too ? does it not affect your credibility ?

I would ensure to post this in all sites so that everyone knows the way you deal with customers with false claims.
Also i am reporting this to my company HR and insurance company. I personally would not use Quest services hereafter.
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Health & Life Insurance

Comments

Sort by: Date | Rating
A  7th of Aug, 2012 by    0 Votes
Quest Diagnostics, Mansfield Texas.
Customer Service: 800 742-3702, press 2, For Texas press 2
Fax: 610 271- 3224

I have had the same problem with Quest. Our refund request has been going on for over a year and half; and has not yet been resolved. I am beginning to think this is an indirect way that Quest uses to borrow without interest. Double bill patient and take forever issueing a refund.
I was billed for Lab Tests that my doctor did not order and quest did not perform. When I realized their mistake, we have been trying to get the refund. It is a painful and arduous process.
You can sue them or report them to the better business bureau. I am contemplating sueing them at the small claims court here in Texas.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Quest Diagnostics Logo Quest Diagnostics
Customer Care Service
3 Giralda Farms
Madison
New Jersey
United States - NJ07940
+1 866 697 8378
View Full Information
Contact Us
bdomains.com
     

Reply to

Send