Ordered trial product for $4.99 received nothing, call two weeks later and come to find out that 12-19-08 my acct. was charged $81.17. So I call and was informed that because of x-mas that product was still in rount. Then on 12-20-08 another $78.81 was withdrawn from my acct. Have called them every day and they all say I will be reimb. but it only not the same amount they took. Today 1-2-08 I call to comfirm my call on 12-29-08 and come to fine out they are only going to reimb. me $34.98 because thats what they show to took. When asked to speak with a supervisor they are never available. So how do we get our money back, and didnt Opha speak highly of this product. Does she know whats going on with the India customer sales peolpe.