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I won the jackpot, but they wont pay!

Complaint Rating:  77 % with 104 votes
77% 104
I won a jackpot which was doubled since i have been a member for 4-5 years now. Finally after doing all the links and giving them all the info needed the page said to wait 60 days well 60 days went bye and i emailed them which took at least 6 different times because all they had was some crazy automated email reply then then send me email saying i wont get the money that at some time during my member ship i have cheated, and that it may not have been me but maybe someone using my acct. thats a dang lie and they don't have to prove it they said. I like to play games on the site and never played for the jackpot. If they aren't gonna pay people when they win then don't have it.
Complaint comments Comments (222) Complaint country United States Complaint category Lottery Scams


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N  21st of May, 2007 by    0 Votes

Pogo Aka Club Pogo - The jackpot winners are not members and are playing on guest passes!
United States

Yes I would like to complain of the fact all the jackpot winners are not members and are playing on guest passes and when I go to follow them they aren't even in a room. I just want people especially club pogo to know that i have a list of names dates and games of "players" that have won the jackpots in every game but mysteriously don't exist!! I also want to let people *pogo* that if actions aren't taken care of on their part it will definitely be taken care of my part!!!
A  8th of Jul, 2007 by    0 Votes
I'm afraid the same thing may be happening to me. I won a Jackpot on 6/12/07. A few days ago my JP badge disappeared and I'm no longer on the recent winners list. I've never cheated or used any type of program to increase tokens. I wouldn't know where to find one or how to use it. I used the Pogo help and sent a message asking where my badge/winning posting went. Haven't heard anything back from them yet. If this is true we need to see if we can find other people who have experienced the same problem and see if we can get Pogo investigated for fraud. Maybe the FTC would look into this.
A  9th of Jul, 2007 by    0 Votes
I have a huge complaint.. My screen name on pogo is prettybaby222ply... Well, i was playing pogo yesterday. I have a membership... I stopped playing for a while, then after that i went back into pogo, and it told me my account was disabled... I am hysterical, about this. Was was my pogo account disabled??? I did nothing wrong at all, when i play in the games rooms, i have respect for all people, i'm very nice to everyone... HOW COULD THEY DO THIS TO ME??? I'm so furious... i'm still waiting to hear from pogo, in which i haven't heard back from them yet... This is totally NUTS... And i'm not impressed at all... Actually i'm so pissed off... There are so many people complaining about how pogo works... How do they expect people to pay money? When people like me get disabled form a very not happy.

rhonda himmelman
A  11th of Jul, 2007 by    0 Votes
I was playing super Lottso and it said my password was invalid to enter a new password of which I did. I continued to play. The next morning when I went in to play regular pogo games my membership account was GONE> I was ask if I wanted the free trial t ime again. I am so upset my friends have no idea what happened to me, and I have no way of contacting them. I have tried by the hours t o send e-mail in every shape and form and no answer. I love the games. What is this all about?

Someone told me to contact the AOL rep but I can't seem to find out how to do that.
A  13th of Jul, 2007 by    0 Votes
For everyone who needs help with POGO. It is run by EA Games . Here is their phone number (650) 628-1500 It is a call center . Feel free to pass it along to anyone and everyone in Pogo. They will give you their standard reply that they are looking into it. Do NOT fall for it. Ask for an administrator or supervisor. I have also supposedly won a jackpot in april of 2007 and have not received my money promised to me either, I am a pogo club member. I do not use Pogo cheats or automated play either. They have told me that I have not received my cash prize because they had not processed a batch of paperwork yet. Which after 4 months is unacceptable.I have called them and emailed them consistently with no result. They have promised to overnight my check to me by tomorrow July 14, 2007 but have refused to give me a tracking number. Then proceeded to tell me the check was in the mail. This is definitely an example of FRAUD in every sense of the word!
A  17th of Jul, 2007 by    0 Votes
Count me in as another jackpot winner who was ripped off! I won on 4/18/07, one month later (after filling out all their initial paperwork), my jackpot badge disappears, I email them... guess what?? YEP, they say I cheated (used an automated playing device) and I will not get my $4999 win! I asked for the date/time I cheated and they said they can't prove it. I also asked if they had a 3rd party auditor and they said no, their word was it and if they say I cheated I loose my jackpot. I find it interesting that as of today they still show the win under my wins section (KathyMcD68 is my pogo id) so they still look like they've paid me! I know of several people this has happened too, personally I think it's a very cheesy way to not pay the big winners, what a savings to pogo (EAGames)... I will not be renewing my membership to them.
N  3rd of Aug, 2007 by    0 Votes

Pogo.com - Misleading trial ad!

The Pogo ad said try out for two weeks and give me the runaround while I am trying to apply to try out and I end up paying for a year membership. I don't even like Pogo much and after a day, I realized that they had very little I wanted for $39.99 US. That is a lot of money for non satisfaction.

I tried to reach them asking for my money back but they are unreachable... they keep sending a person on to Wiki or some other thing when you click help or contact and I have their address on my PayPal and they refuse to answer that.

Such playing of people sucks and makes me sick. Does anyone know how to reach these money grubbing people?
A  3rd of Aug, 2007 by    0 Votes
I had the same thing happen. I was an instant winner of a whole $10.00 and they said I lost it because I supposedly used a cheat program. I don't even know what that is. It isn't the fact of the $10.00, it is being called a cheater and just on their say so. However, we have seen several winners but when added to friends list to find them there is no such person or screen name.
A  12th of Aug, 2007 by    0 Votes
I read these concerns and emailed EA to see if my own account was eligible to receive cash prizes or not. I asked: How do you determine if an account has ever used an auto software program or a cheat utility? Also, does using an auto software program or cheat utility cause the person's account to permanently become ineligible to receive cash prizes?

The response from EA: Unfortunately that information is not for the public and I will be unable to divulge any such information. If everyone knew how we did check they new ways of cheating could be formed.

Should you have any further questions please take a moment to review our FAQ site http://support.ea.com

Take care,

EA Rep Joseph B. / GM Messy
Player Relations
Tech Support
Electronic Arts

I followed that up with: I would like to know if my account is eligible to receive cash prizes.

They responded: Unfortunately I cannot tell you such information. Should you win a jackpot then you will know if your account is eligible or not.

Should you have any further questions please take a moment to review our FAQ site http://support.ea.com

Take care,

EA Rep Joseph B. / GM Messy
Player Relations
Tech Support
Electronic Arts
N  13th of Aug, 2007 by    0 Votes

Pogo Games - Suspension of pogo games
United States

Pogo has suspended my account for inappropriate use. Have no idea what they were talking about. Then I received the following e-mail: We have determined that your account name is in violation of the Electronic Arts Online terms of service. As a result this name can no longer remain active on pogo.com. As a valued customer we wish to offer you an account name change. This will allow you to keep your stats, tokens, friends list, and badges while operating under a name that is in compliance with our terms of service.

Screen Name: SKPCOON.

I have been a member since 2001 and have used this screen name so why after 6 years is it in appropriate? I have been trying to contact pogo or EA customer service to no avail. Does anyone have a way to contact them? Or have had this experience?
A  15th of Aug, 2007 by    0 Votes
Came looking for help, but really depressed. My wife won around $900. Today she got the your a cheater email. Would love to hear if anyone ever got any money from winning.

I see what other have tried, so I'll try something different and let you know.
N  23rd of Aug, 2007 by    0 Votes

Club Pogo - Internet Payment Solutions - No pogo gems that I payed for received
United States

On 8/22/07 i went to western union to pay for 350 pogo game gems i have not receive them it been almost two days i have send them 6 e-mail i get no response from them can someone help me
N  28th of Sep, 2007 by    0 Votes
Seems to me that the one that is cheating is Pogo and their company practices to do whatever they please and not be held accountable for their business ethics.
A  9th of Oct, 2007 by    0 Votes
I supposedly "won" $10 in a spin and also got ripped off for the prize. I was accused of either using macros, code manipulation, “double-browsing”, or certain external websites, are a few forms of cheating. But in many cases, an account being found ineligible, is do to the result of sharing the account or through the use of so called “badge helper” websites or services. Such an event could have been at any time and in any game unrelated to the game or time in which the prize was won. Due to the internal and confidential nature of the information reviewed during the audit, we are unable to share any specific details of the audit with you. Other questions regarding this matter will only be discussed via e-mail. We will not discuss the details of any audited players account over the phone.

I've been a member of good standing for 8 years and this is what I got when I was lucky enough to win. I get insulted and told I can't win a prize for 6 months. Want to bet that I win the big jackpot in those six months? I now know that Pogo's prizes are fake.
N  14th of Oct, 2007 by    0 Votes

Pogo Games - Unauthorized billing
United States

I was miss lead about Club Pogo price. I thought the charge was for 1yr. but I've been getting debit charges monthly. About 6 months ago, I cancelled my account, I thought, but there is no clear way to cancel. I tried several ways. I want to cancel and get a refund for all that I paid, except the first charge. If the Club pogo people could look at my game play, they will see that I've never played the Club games because every time I try, I get an ad to Join club pogo???
A  26th of Oct, 2007 by    0 Votes
Believe it or not my wife got her money. $850. Took almost an extra 6 weeks from what they said. Cheater emails (she called and emailed them until they said "oops we are wrong"). Check will be there in 8 weeks. Then nothing. Emailed again (everything seems to have be done twice) and they said you never faxed the tax form (we never got it). Faxed it in, weeks later nothing. Emailed several times, and they answered "you didn't fax in the tax form". I was ready for them. When I faxed it I printed out the fax log and was able to tell them that THEIR fax sent back a "OK" status that the fax went through and gave them the time and date. Faxed it again, a week later we had the check. Who would have believed it? PS Hope the check clears.
N  27th of Oct, 2007 by    0 Votes
I have been on pogo for about 5 years, but these situations are terrible on pogos part. As much money as EA make, they shouldn't be scamming people. Here's the number for them 1-866 -543-5435.

For the one who won the jackpot, I wouldn't let that slide by without raising hell. I would get me a lawyer A.S.A.P!
N  8th of Nov, 2007 by    0 Votes

Pogo Games - Fraud charges!
United States

They continue to take money from my Visa after I quit. Is this not illegal? How do they get away with it? Not a contact number my bank checked. I have put a fraud charge with my bank. I want to get rid of them.
N  12th of Nov, 2007 by    0 Votes
I do not have all facts to decide.

The purpose of this note is: When one plays against the computer, whatever the game, one should be able to play a rated game! What would be the difference? Why don't you allow this?

I shall be looking for your reply. Thank you!
N  23rd of Nov, 2007 by    0 Votes
I think you all should figure out how to file a class action lawsuit. I don't know the first step to doing it, but I"m sure there will be some lawyers out there who would be interested.

Good luck, I hope to see you in the news.

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