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Planet Fitness / canceling membership

1 Poughkeepsie, NY, United States Review updated:

Recently due to a toe injury I hadn't gone to the gym so I decided to cancel my membership. So I sent a certified letter stating I wanted to cancel my membership and they did the problem is that day I mailed the letter out they took $30 out my account for a yearly fee and now they refuse to refund my money b/c they state I had to cancel membership before Sept 24, 2010. so be careful.

De
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Comments

  • Mi
      14th of May, 2010
    0 Votes

    Just a warning to those who do not know canceling your membership is obsurd. I went to my local gym with a doctors note stating i could not work out anymore due to medical issues and they informed me that i have to pay for another month because i didn't cancel it before the 10th of the month and they are going to charge me a fee for canceling. It was not my choice to cancel but after working with a trainer, who advised me to get a doctors note to cancel my membership I'm now being hasseled. After leaving several messages on the Planet Fitness Corporate Office answering machine (which I had to search for because it is not on their website) and requesting to speak to a manager about the situation, I have not received a single phone call back and, have not been privelleged enough to speak to a manager. I wish I would have found this site sooner it would have saved me the aggrivation, time and, money!

  • Ex
      15th of Jun, 2011
    0 Votes

    Did you ever get to speak to anyone? I also just got squeezed for an additional month.

  • Pe
      19th of Dec, 2011
    0 Votes

    READ YOUR CONTRACT PEOPLE!!! It states that you must cancel your membership by the 25th of the previous month to avoid an annual fee. Annual fees are non-refundable, however they should stop any future billing upon receiving cancellation and any buyout fees (if applicable)

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