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1.5 953 Reviews

Planet Fitness Complaints Summary

108 Resolved
831 Unresolved
Our verdict: With Planet Fitness's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Planet Fitness reviews & complaints 953

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J
1:35 pm EDT

Planet Fitness fraud and scam

I have canceled my acct. may2007... my bank stmt is showing that planet fitness is still taking money out of my account, it is now july 2008... everytime i go to planet fitness to see a mgr named marcio marques the employees say he isn't there... this is fraud i keep receiving overdraft fee's because of planet fitness... my checks are even bouncing... this is FRAUD!

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Bob
, US
Feb 11, 2009 5:52 pm EST

Read your contracts from now on. Comprehend them. Understand that all gyms terms and contracts are legal and you can't get out of them.

I worked at Citizen's bank and for every single dispute that came in (HUNDREDS) the terms were in the contracts. Sorry, but even if you don't read and comprehend these things, you have to still pay for them if you sign and agree to the terms.

People disputing gyms were just as annoying as the people disputing porn website charges. We have proof you did it and you're not getting a refund. Of course, the best was the guy that was visiting gay porn sites and using his mom's bank card to pay the fees...

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H
10:27 am EDT

Planet Fitness immature employees

I have been a member at planet fitness for a very long time, and do enjoy working out there, except the last few times i have been there, one of the employees a tall long brown haired girl, i believe her name is britney, she has been hanging all over one of the trainers in a red shirt, he is a short young man... what upset me the most was she kept repeatedly grabbing at his man private area, this young lady is supposed to be at work, she does this type of actions every time i see her... i wouldn't want her representing my company's name... she seems very immature. i do not want to see those actions while i am working out...

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proudmommy2022
Schenectady, US
Jun 12, 2009 1:36 pm EDT

I also had an issue with a girl Britney at the Schenectady Ny location. I'm not even a member, i went online cuz i got a thing in the mail saying $10 a month and $1 start up fee. So i was going to join online with my debit card. Well i realized the add i received was no good and called and asked them to note to cancel and send me a paper they said i needed to sign. The girl said ok. So now i get this bill in the mail they have been trying to charge my debit card which i had cancelled so i called to tell them i'm not a member and to stop trying to charge me, the girl was a real ###...she gave me a nasty attitude, refused to let me speak to a manager, threatened me and called me a "spoiled ###" this has to be the worst gym ever!.

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someone
,
Jul 26, 2008 6:50 am EDT

watch the tvs.

ComplaintsBoard
S
1:53 pm EDT

Planet Fitness Bad service and terrible policies

After additional fees appeared on my bank statement I called to inquire. I was treated so disrespectfully that I was shocked. This company can send me emails daily about upgrades and getting friends and family to join, but doesn't notify me of an additional charge, then berates me for asking about it. When I asked if they cared about what a bad customer service experience I had, they said, "No, you'll cancel and pay us $58 to do it."

Don't allow gyms to take advantage of you like this. The automatic deductions are not worth it. These companies make it so hard to cancel, and are so awful to deal with. The only way the bank can help me is to have my account close and reopened.

Never again.

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T.H. Lawrence
, US
Dec 03, 2022 1:41 pm EST

Tried to join the one down in Security. They wanted my bank account information AND my credit card information. I asked if I could just pay up front for one or two years using a credit card. They said no. What kind of idiotic business model is this? I want to join your gym, give you all the money upfront, but you won't let me? No thanks.

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KAMILAHwhoisMAD
Colorado Springs, US
Feb 10, 2013 4:52 pm EST

WARNING: BEWARE IF SCAMMING ISN'T YOUR THING...This place is awful. Awful I say! I had (still have; trying to get rid of) the black card membership. I wanted my husband and I to go together since he is military and I was prior service and want my fit body back. Planet Fitness lost their damn mind, when they (according to my bank) made several attempts to pull termination fees. I did not use that account often, so money wasn't added to that account frequently. They contacted me last June in regards to wanting to continue the membership since I haven't been there in awhile. I told them I'd like to transfer it to my husband for the the $30 fee. Then today (2/10/13) they took $10 first and then $100 in the same day. I called my bank to get the pending transactions to stop with my bank on the line. PF said based on the contract they "can take the money" anytime they want. I need to locate my contract now to see for myself. Nevertheless, my bank said they tried to take for several months (without notifying me) amounts of $30, 58, 10. I have to call some guy who has the codes who may or may fix this tomorrow. Most likely not since I there is past due account. BS, then they said they tried to call me but my phone was out of service. [censored] my phone works to include my cell phone.
I THINK THEY THOUGHT I WOULD NOT NOTICE SINCE THIS IS TAX SEASON AND MONIES WOULD BE SITTING THERE.
I am going to close my card and have a new one issued. Then pay any outstanding balance as to not affect my credit score. Then never do business with these people again. Basically, PF has left a bad taste in my mouth and I do not trust them!

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Custom made22
, US
Oct 31, 2010 4:42 pm EDT

Word of wise, never sign anything without reading it. When they sign you up, the additional fees are hand written in and explained to you, the print is significantly larger than the other print, making it much easier to revise and see what you are getting into. A copy is then handed to you so you don't forget any of the dates, and when the charges will be taken out.

Its broken down its 3 parts,
Enrollment fee, the 1 time start up fee.
Monthly fee, billed on or around the 17th of the month
Annual fee, billed 1 time a year, yours would have been on June 1st.

Since you signed up for the black card, there is a 12 month commitment where if you cancel before the 12 months are up, there is a $58 buyout fee. After 12 months are up, fee is waved.

The only notice they will ever send out is if your account is in bad standing, meaning you owe a balance. Which from there on points you in the right direction on how to solve it.

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LoveyStar
Dover, US
Jun 17, 2009 2:58 am EDT

I agree with you about them not sending notices about additional fees. I wrote a complaint about the annual fee. You should check it out. Very interesting. This company needs to be shut down ASAP!

ComplaintsBoard
R
7:20 pm EDT

Planet Fitness membership

I will be calling all the local news channels to see who will come out to cover this story.

I joined a world gym in franklin mass, last month, paid 140.00 for sign up and 40.00 for the first month for me and my husband. I joined the gym for the classes and the day care.
On the first of the next month they changed the gym to planet fitness, keep in mind they are the same owners. The took the classes away and the day care. When I called for a refund they refused. My attorney is writting a letter as of Saturday and I will start to call the owners every day until I get my refund. They had over 300 members cancel and alot of locals not happy with them at all.

Just out of co-insidence they took out of everyone's debit or credit cards on the 1st of the month and put the new name up on the 2nd of the month. Taking everything out of the gym by the end of the week.
They are the biggest pigs I know.
They started a world storm with me.
This is just the beginning.

It's not the money, it's the principle

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Darlene Gonzalez
,
Jul 25, 2008 6:33 am EDT

I feel the same way they are evil people who care only about the money and not there customers. Bad business.

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jarrod
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Jun 25, 2008 12:46 pm EDT

I also completely agree that it is about the principal and not so much the money any more.

Also, it is really shady that planet fitness owns world gym and it was a world gym for about a year? Shadiness!

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D
7:43 pm EDT

Planet Fitness accounting/membership

Planet Fitness has to be investigated for their illegal accounting practices. They continue to charge my card for the past SEVEN months although I have cancelled my membership last October. Due to immediate relocation I have not used the gym even once. I have spoken to them several times over the phone, sent cancellation letters by mail and by fax. They ignore my request, lie that they have not received letters, pretend they have not heard of my request, etc. This month, May 2008, they have charged my card twice already. Even my bank with whom I am disputing the charges is appalled that such a business could legally exist. Please be aware of joining such an establishment.
They engage in illegal transactions. Their policies have to be investigated. It seems that charging people's credit cards is an accepted and encouraged practice as a revenue generator. Once they have your card they will use it regardless of your membership status. Class action suit is pending.

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Beth H.
Prattville, US
Mar 18, 2009 12:05 pm EDT

I went in to cancel membership for myself and for husband on Jan 20, 2009. I told the gentlemen that I wanted to cancel membership for myself and husband's membership. He gave me a form to sign and told me that was all I had to sign and that the automatic debit would cease as of the end of that week 1.23.09. An automated debit was taken out again on 2.17.09 for $10.00 and then again on 3.17.09 for $10.00. Contacted the Montgomery office and spoke with the manager, Anthony Hall. He stated that my husband had to come in and fill out a separate form to cancel services. I was not told this by the other employee. I was trying to close my account that they were debiting from and my bank charged me an overdraft fee of $35.00. So I am owed by Planet Fitness, a total of $55.00.

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Mrse
Macedon, US
May 24, 2013 2:47 pm EDT

A larger issue with Planet Fitness is the total lack of care and the dangers of their equipment. The front metal plates on their workout machines are VELCRO taped into place. Not bolted, not screwed. Pieces of velcro tape. Of course, they let go all the time and people get seriously injured, fractures, cuts, lacerations and contusions. Planet Fitness knows that people are getting hurt but still continues to purchase and use this dangerous equipment.

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tp104
, US
Dec 22, 2012 8:06 pm EST

After 1 year, you are no longer bonded to Planet Fitness. (Contract must be for one year). The next step is not to sign any continuence of your contract. What usually happens, after the contract is completed, Planet Fitness will continue to take money out of your account. When your ready to move on just change the account number. No headaches, no stress. If planet Fitness tries to collect, they have no legal standing.

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Samster1944
Victor, US
Apr 17, 2011 5:14 pm EDT
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I have information to one of the franchise owners who you can sue directly in small claims in the albany buffalo rochester region. Feel free to contact me for the info.
samster1044@gmail.com

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Leon B
, SE
Sep 14, 2010 8:06 am EDT
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Sounds like Planet Fitness USA has the same problems as their South African branch. I purchased a member ship for a gym to be built in the area i was living in. For the next 2 years while i stayed there the gym never got built. I think it was 4 years after purchase and payment of the membership that the gym was opened, I used the place 3 times i think and now i am being charged for areas in fees. I am not sure where they get these areas and they have taken over 4 weeks to provide a recon of my account.

Leon

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Ladydi9372
Jupiter, US
Sep 18, 2009 4:11 pm EDT

How do you contact the corporate office? I too, was told that there "was no corporate office"...I canceled, IN WRITING, a year ago, and received a voice mail that I had $182 in charges...

Anytime you know of a definate class action against planet fitness, let me know at ladydi9372@gmail.com!

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pfhater
Altamonte Springs, US
Aug 30, 2009 10:47 am EDT

Because Planet Fitness is such a deceitful and devious company, they make it very difficult to contact the corporate office to resolve customer issues. You are left dealing with a child at the front desk that states they can do nothing. Once they have your credit card number or checking account, they ‘freely’ take your money by creating charges that you are unaware of. First, make sure that you send any and all letters to PF certified mail. That will provide the proof you need in court to show that you cancelled your membership or contacted them. Second, close your checking or credit card so these shysters can no longer get at your money.

When the debt collection calls begin, you should consider suing for violations of the Fair Debt Collections Practice Act (FDCPA - Title 15 U.S.C. §§ 1692-1692p). Look specifically at sections 807 and 808 among others. Civil damages for violations are $1, 000 per violation. Also look into violations of your states debt collection laws. Keep a copy of all correspondence and phone calls. It is very easy to show that Planet Fitness regularly violates debt collection laws. In your motion be sure to ask for court costs, reasonable attorneys’ fees as well as any punitive damages the law will allow.

Additionally you may want to sue for breach of contract. As is evident by the numerous other complaints against PF online, they will ‘fabricate’ rules infractions that supposedly you committed. Make sure that you document any such claims with dates and times as well as witness names, contact information and statements so that you can clearly refute their fabrications. PF clearly wants to avoid any responsibility they may have under your membership contract by swiftly cancelling your membership and ‘claiming’ you broke the rules.

I have contacted an attorney and fully intend to prosecute this to the fullest extent of the law. PF needs a good thrashing in court! Good luck getting anywhere with these thugs outside of the courtroom!

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LoveyStar
Dover, US
Jun 17, 2009 12:35 am EDT

This is very scary to me because my membership is up on June 23, 2009 and I AM CANCELING ASAP! I don't want this to happen to me. I am not happy with Planet Fitness either. My issue is the "Annual Fee" that I was charged on June 1, 2009. For What? To lock in my black card member rate of $19.99 for 23 days? My account was also over drawn because they never sent a notice. I am posting a complaint about my situation as well. Feel free to read the whole story. Thanks for sharing.

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Lud
Miami, US
May 14, 2009 1:49 pm EDT

Pardon my ignorance, I just saw that you posted the number...lol

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Lud
Miami, US
May 14, 2009 1:49 pm EDT

Just found your post and I too have been cheated. I canceled my subscription in Jan, then they kept charging me on Feb saying that it took 30 days...fine. They told me that I was removed and now I find out that I've been charged the $14 every month as usual. As of today I'm owed $40.70 and there's no way of getting in touch with them. You got that number at the Montgomery office I can use? This has really been bothering me. Specially now that I really need every cent I have... thx

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J
3:08 pm EDT

Planet Fitness rude staff!

Please do not joint Planet Fitness in Orange CT. The manager and the staff are very rude and they all need customer service training. One employee called me up after having a me being unhappy with there service after I call the corp office. She said I want to hear your side. I am sorry but there is no side I am the customer. She then said I was going to offer you something. I don't want it! The worst customer service... Don't waste your money on them.

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Lasilkee
Grays, GB
Sep 23, 2009 2:40 pm EDT

I fully agree, Orange UK has most incompetent and rude customer services staff. I just got mu contract wit them they sent me a fault phone I returned the phone back to them and I have the Royal mail delivery confirmation receipt. I called them every day morning, afternoon, evening they say they phone is not on their system, I said the phone is deliver and confirmed received by Orange and I provided them the proof they still couldn't trace the phone every call they give me stories to call later in the afternoon etc. etc. finally when they managed to track the phone they handed me over to their rudest customer service guy I think he was drunk the way he was talking and he when I started to tell him my history and the crap service from Orange he started shouting at me and threatened to cancel my contract and put the phone down one me! I have checked online and it looks like I'm not the only one who suffer from Orange's rude customer services staff. My advise do not deal with them it is not worth it go to a phone company who is willing to help and listen to its customers!

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12:00 am EST

Planet Fitness scam charges!

I was a member with Planet Fitness for the year July [protected] I signed up for a one year program. I relocated to another state before leaving I properly signed out my membership paper work. I left it with Planet Fitness to process my paper work properly. I thought I was done. Now January 2008 I find out from my bank my account is still being charged without my concent. I made a special trip back to New Hampshire to close my account with Planet Fitness July 2007. I was shocked to find out my paper work was not processed? I trusted the system to work right.

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admin1
manchester, US
Jan 02, 2009 2:40 pm EST

I did a search to see if I could close my planet fitness account online to save a trip to the gym. The first 10 responses were about this situation exactly. Poeple still being charged dispite closing their account months or even years ago. And letters needing to be certified in order to even get a glance at from ABC Financial. Since reading all of this, I have prepared myself for any situation which would come my way for cancelling my own account and keeping it that way. Its a pretty easy process if done correctly.

I called my local planet fitness and asked about closing my account. I was told by an in-experienced girl that I can either come in and cancel it, or send a letter to "the main office" saying you wish to close your account. The girl neglected to provide and further information as to where the main office was, so I figure go down and fill the form out.

I was a black card member within the first year of creating my account so I had to pay a buy-out fee of $58 to close my account. Fair enough, I knew that when I signed up that there would be a fee to close the account. I asked for the cancel account form and they handed it to me with the attitude that I am not of any importance anymore. Which was fine, I didnt want to be anything to them anymore.

On the form there is a spot for your account number, address, why your cancelling and a spot for the employee to sign. Since you have to live more than 50 miles away from a planet fitness to be in good standing to close, I wrote I was moving to the other side of the country (Nevada). I didnt provide a new address, Just (Moving to NV). The kid who was on the counter watched my every letter as I wrote my reasoning. He tried to make a comment about how far away it was from my current location. I just said (Yeah) and kept it minimal.

Now heres where you need to be thorough. If I didnt read about the horror stories I would have never done this and just assumed everything would work out fine. I hadned the paperwork to the kid. As soon as I did, he grabbed it and said (ok thanks youre all set.) YOU NEED TO GET A COPY OF THIS FORM! There is a pink copy available for you and you NEED it as a form of proof.

If you had to pay a buy-out fee like myself, request a copy of the receipt for that as well. That will ensure that as soon as the buy-out fee was paid, your account should have been terminated. They will not provide these papers unless you request them.

Now Planet Fitness requires a credit card or bank account on file. If you had a credit card, call or go to the issuing bank and say your account may have been compromised and you would like to lock the card and be issued a new card number. They will never refuse to issue a new card number under that statement. And youre not actually lieing either. You dont want Planet Fitness to keep charging you monthly fees after you closed the account. Make sure your card/account isnt tied into another automatically paid bill or subscription. If it is, update your account information.

The next billing cycle (The 19th of each month for me), call Planet Fitness and ask the status of your account number #####. They will either tell you its closed (Hopefully) or that there is an outstanding balance of $xx.xx. If there is a balance, mention that you have copies of forms dated on _____ that show you closed your account and there should be no balance pending.

File a claim with whoever needs to be notified that there is an error with your account. ABC Financial is Planet Fitnesses Collection company. So Give them a call.

Hopefully this will help someone else be able to successfully close their PF account. What theyre doing is illegal and Im surprised nothing has come of it yet.

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annon
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Nov 06, 2008 4:40 pm EST

DO NOT join this gym. They con you into a 12 month personal training agreement and then lie and say there is nothing they can do b/c you signed a contract. The contract is not clear and the staff of cutsom built training say what ever they want to encourage you to sign the contract. Worst gym ever...it is located in casseleberry Florida Much better gyms down the road La fitness and Lifestyle family fitness

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J
12:00 am EST

Planet Fitness peeping tom!

Awful!
A peeping tom was arrested for video taping people getting changed! It was in all the papers!
I went to cancel my membership and the manager charged me a cancellation fee! I said you hired a peeping tom, I want my money back. She said sorry! A very nasty manager.
She should be fired along with the peeping tom.
Lookout, you might see yourself changing your clothes on YouTube!

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12:00 am EST

Planet Fitness BEHAVIOR

I WENT IN DECEMBER 19, 2007 TO PLANET FITNESS TO SIGN FOR A MEMBER SHIP FOR MY DAUGHTER. SO ONE OF THE STAFF CAME TO HELP ME TO SIGN UP. WE SAT DOWN AND STARTED GOING THROUGH THE TYPE OF PLANES THAT THEY HAD AND THEY TOLD ME ABOUT THE BLACK PLAN, SO I TOOK IT. THAT SAME DAY THE START UP FEE WAS $38.15, SO I PAYED FOR IT. BUT THEN THE STAFF LADY TOLD ME THAT I HAD TO HAVE A CHECKING ACOUNT BUT I DIDN'T HAVE MY CARD WITH ME. THE STAFF TOLD ME THAT SHE WOULD HAVE TO CANCEL IT AND DO IT ALL OVER UNTIL I COME BACK NEXT TIME. AND SINCE I ALREADY GAVE THE MONEY SHE SAID SHE WOULD HOLD THE MONEY AND JUST GIVE MY THE RECEIT TO SHOW THAT I ALREDY PAYED FOR IT. BUT THE PROBLEM IS NOT ABOUT HER, IT IS ABOUT THE MANAGER. I WENT TO PLANET FITNESS TODAY (DECEMBER 26,2007) AND I HAD TO SIT DOWN WITH THE STAFF SINCE I HAD TO SIGH FOR A NEW PLAIN. AFTER SHE FINISHED EVERY THING SHE TOLD ME THAT I WOULD PAY LESS MONEY THEN BEFORE. I SAID OK. I THEN ASKED HER FOR THE DIFFERENCE AND WHEN SHE CAME BACK SHE TOLD ME THAT THE MANAGER SAID NO. SO I WENT TO THE FRONT DESK TO TALK TO THE MANEGER TO DESCUSS ABOUT THE REST OF THE MONEY. THE ONLY PROBLEM WAS WHEN I WAS TALKING TO HIM HE STARTED RASING HIS VOICE AND WAS MAKE BAD JOKES ABOUT ME ASKING ME IF I WANTED WATER TO REPLACE THE MONEY. I SAID NO. AND HE KEPT JOKING SAYING DIFFERENT JOKES ABOUT ME. I REALLY DIDN'T LIKE IT. I FELT REALLY INSULTED AND ALOT OF DISSRESPECT. AS A MANAGER INCHARGE OF A PLACE AND STAFF BEHIND HIM WATCHING, HE SHOULD SET A GOOD EXAMPLE TO SHOW HOW TO HANDLE A SITUATION LIKE THIS. AS A FIRST TIME CUSTUMER I EXSPECTED MORE THAN WHAT I GOT. ESPECIALLY FROM A MANAGER. AND I THINK THAT A PERSON ACTING LIKE THAT TO A CUSTUMER SHOULD NOT BE INCHARGE. I HOPE THAT YOU TAKE THIS SERIOUSLY IN CONSIDERATION.

THANK YOU

CARL CINEAS

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pumpkin218
Bricktown, US
Nov 17, 2009 1:59 pm EST

which location did this all take place at?

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melissa b
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Jan 07, 2008 12:52 pm EST

you need to learn how to spell

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12:00 am EDT
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Planet Fitness - be careful when quiting this gym!

I had to quit Planet Fitness in Loudeville, NY because I moved. I mailed them the certified letter as asked and I received the receipt card showing that someone in the Planet Fitness Company had signed for the letter on Oct. 1, 2007. I called a few days later to check and make sure they would no longer be charging my card. Somehow I still got charged for...

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12:00 am EDT
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Planet Fitness - freezing membership!

I have a complaint about freezing my account at planet fitness, they told me that i have to freeze my account every three months. And when the three months are up i can get another doctors note and they will freeze the account again. So i went up to the gym to freeze my account again and the lady said that i have to pay for a month and then i can freeze my...

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12:00 am EDT
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Planet Fitness - harassed and threatened by another member of the gym

Planet Fitness 113 Crosby Rd. Dover, NH 03820 At a staten island, ny location, where i have been a member since opening day, i was harassed and threatened by another member of the gym. I asked the staff in assistance in either removing this person or simply asking her to stop the cursing, threats and harassment. The staff member walked away offering no...

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12:00 am EDT

Planet Fitness Rude staff and manager!

On 04/23/07 I enter the gym in the location about and I didn’t have my card. this is not he first time I didn’t have my card and was shocked when the guy at the counter (sean) told me “you need your card.” oh dear he tell a paying customer they need anything. I then told sean I need nothing. he then said “I will cancel your membership then.” upset and appalled I called you’re the general manger, and left my cell number for a call back. I was surprised that while sitting at my desk at work she called my office number and left the rudest tone message I have ever heard. I called her back and she (debra) informed me that my membership was canceled as if she was doing me a favor by having me. beware of rude staff and manager!

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Eddyrican
Guaynabo, PR
Feb 07, 2024 4:50 pm EST
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Good evening, I’m writing because is about 10 equipment unserviceable. It’s been more than 3 weeks and still they haven’t fix it. The personnel in charge in the gym they keep saying they are waiting on the mechanic. This is the plannet gym in Guaynabo PR. [protected]

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Nick Phillips
Dallas, US
Feb 04, 2024 9:44 am EST
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Tattered and torn ropes on equipment. I brought the faulty equipment to the attention of management. They assured me that new equipment parts were ordered and should arrive very soon. This has not happened. Still the same worn out equipment. NEED HELP RESOLVING THIS ISSUE.

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DiogoM
Napa, US
Nov 28, 2023 4:59 am EST
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The experience on the gym in Salem, Oregon is awful.

The mens showers don't work most of the time, even after been reported almost everyday. The inside temperature is too hot, they turn on the ventilation, making you sweat and uncomfortable. Also the staff is not friendly.

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Freedom357
Cincinnat, US
Nov 25, 2023 5:21 am EST
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An Advertisement of being a “judgement free” zone yet having a sign that is judgmental?

“ LUNK ALARM

Lunk (lunk) n. [slang] one who grunts, drops weights or judges.

[Ricky is slamming his weights, wearing a body building tank top and drinking out of a gallon water jug... what a lunk]”

Bad business!

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JoeKr
Chesterton, US
Nov 04, 2023 6:03 am EDT
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There are a limited amount of stairmills at the location I go to and one has been broken for about 2 weeks and has not been fixed. This results in waiting to use the machines and delays completion of workouts. I asked the desk person and they said they had to wait for the owner to do something,

10/17/2023 4:00 PM

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Dennis Woodworth
Hemet, US
Oct 11, 2023 5:40 pm EDT
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I have been a member for many years, Recently the gym located in Hemet California installed new treadmills that are totally inappropriate for older members like myself. They are too high up and the rails do not extend for getting off the treadmill. This is age discrimination which is illegal.

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not having it!!
winfield, US
Sep 23, 2023 4:49 am EDT
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downgraded memership charged 39. in march and then a 49.00 fee in sept. i cant stand this place time to go bye bye!

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$Michael King
, US
Sep 09, 2023 10:40 am EDT
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I’m having an immediate issues with the employee with long hair and a woman that was working Wednesday 8/30/2023 at 4 pm at lake st location I was very uncomfortable with the way the situation went to hell quickly. I was kicked out of the building cause I answered my phone. Tooo much drama at that location. Always the same employees

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Heliodoro Lucatero
San Antonio, US
Sep 04, 2023 2:39 am EDT
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I am a member of planet fitness on ww white in San Antonio, Texas. On a feedback I complained about the showers and changing rooms being constantly dirty. On Friday, August 18, I found the the area very dirty; I complained to the manager, and the next day, the showers were still dirty.

If you want to see how dirty they are, I can send photos.

View 0 more photos
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Tammy Chavez
, US
Jul 31, 2023 5:47 pm EDT
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I tried walking in to canceled after a customer got stab on watt . They said i got go to corp so i left my info .I have not been there for 2 years but they kept billing me. During covid. So join a different branch now i have two more accounts i getting billed for when i only need one. So i contact my bank and they are investigating it,

Planet Fitness Customer Reviews Overview

Planet Fitness is a popular gym chain that has received a lot of positive reviews from its members. Many people appreciate the affordable membership fees and the welcoming atmosphere of the gym. The gym is known for its "Judgement Free Zone" policy, which means that members are encouraged to work out without feeling self-conscious or judged by others.

One of the most commonly praised aspects of Planet Fitness is the cleanliness of the facilities. Members report that the gym is always well-maintained and that the equipment is in good condition. Additionally, the staff is often described as friendly and helpful, making the gym a comfortable and welcoming place to work out.

Another positive aspect of Planet Fitness is the variety of equipment and classes available. Members have access to a range of cardio and strength-training equipment, as well as group fitness classes like yoga and Zumba. Many people appreciate the convenience of having everything they need for a complete workout in one place.

Overall, Planet Fitness is a great option for people who are looking for an affordable, welcoming gym with a variety of equipment and classes. With its focus on creating a non-judgmental environment, it's a great place for people of all fitness levels to work out and achieve their goals.

Planet Fitness In-depth Review

Membership Options and Pricing: Planet Fitness offers a variety of membership options to suit different needs and budgets. They have different tiers of membership, including a basic membership and a black card membership. The pricing is affordable and competitive compared to other gyms in the area.

Facilities and Amenities: The facilities at Planet Fitness are clean, spacious, and well-maintained. They have a wide range of amenities, including cardio machines, weightlifting equipment, and a designated area for stretching and functional training. The gym also provides locker rooms with showers and ample parking space.

Cleanliness and Maintenance: Planet Fitness takes cleanliness and maintenance seriously. The gym is consistently clean, and the equipment is regularly maintained and in good working condition. The staff members are diligent in keeping the gym tidy and ensuring that all areas are sanitized regularly.

Equipment Variety and Quality: Planet Fitness offers a good variety of equipment for different types of workouts. They have a wide selection of cardio machines, weightlifting equipment, and functional training tools. The equipment is of good quality and is regularly updated to provide members with the latest fitness technology.

Group Fitness Classes: Planet Fitness offers a range of group fitness classes to cater to different interests and fitness levels. They have classes such as Zumba, yoga, and cycling, led by experienced and certified instructors. The classes are fun, engaging, and a great way to stay motivated and meet new people.

Personal Training Services: Planet Fitness provides personal training services for those who want more personalized guidance and support in their fitness journey. Their trainers are knowledgeable, friendly, and dedicated to helping members achieve their fitness goals. They offer customized workout plans and ongoing support to ensure members get the most out of their training sessions.

Staff Friendliness and Knowledge: The staff at Planet Fitness are friendly, approachable, and always willing to assist members. They are knowledgeable about the gym's facilities, equipment, and classes, and are happy to answer any questions or provide guidance. The staff creates a welcoming and supportive atmosphere for all members.

Accessibility and Location: Planet Fitness is conveniently located with easy access from major roads and public transportation. The gym has ample parking space, making it convenient for members to visit. The facility is also wheelchair accessible, ensuring that everyone can enjoy the gym's amenities.

Customer Service and Support: Planet Fitness prides itself on providing excellent customer service and support. Their staff members are responsive and attentive to members' needs and concerns. They are quick to address any issues or inquiries and strive to ensure that members have a positive experience at the gym.

Member Satisfaction and Feedback: Planet Fitness values member satisfaction and actively seeks feedback to improve their services. They have a suggestion box where members can provide feedback and suggestions. The gym regularly reviews member feedback and makes necessary improvements to enhance the overall member experience.

How to file a complaint about Planet Fitness?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:

  • The specific location or service that your complaint pertains to.
  • Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
  • Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
  • Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
  • Include the company's response or lack thereof to your attempts to resolve the problem.
  • Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.

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Planet Fitness contacts

Phone number

+1 (844) 880-7180

Website

planetfitness.com

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Use this comments board to leave complaints and reviews about Planet Fitness. Discuss the issues you have had with Planet Fitness and work with their customer service team to find a resolution.