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peeping tom!
Awful!
A peeping tom was arrested for video taping people getting changed! It was in all the papers!
I went to cancel my membership and the manager charged me a cancellation fee! I said you hired a peeping tom, I want my money back. She said sorry! A very nasty manager.
She should be fired along with the peeping tom.
Lookout, you might see yourself changing your clothes on YouTube!
BEHAVIOR
I WENT IN DECEMBER 19, 2007 TO PLANET FITNESS TO SIGN FOR A MEMBER SHIP FOR MY DAUGHTER. SO ONE OF THE STAFF CAME TO HELP ME TO SIGN UP. WE SAT DOWN AND STARTED GOING THROUGH THE TYPE OF PLANES THAT THEY HAD AND THEY TOLD ME ABOUT THE BLACK PLAN, SO I TOOK IT. THAT SAME DAY THE START UP FEE WAS $38.15, SO I PAYED FOR IT. BUT THEN THE STAFF LADY TOLD ME THAT I HAD TO HAVE A CHECKING ACOUNT BUT I DIDN'T HAVE MY CARD WITH ME. THE STAFF TOLD ME THAT SHE WOULD HAVE TO CANCEL IT AND DO IT ALL OVER UNTIL I COME BACK NEXT TIME. AND SINCE I ALREADY GAVE THE MONEY SHE SAID SHE WOULD HOLD THE MONEY AND JUST GIVE MY THE RECEIT TO SHOW THAT I ALREDY PAYED FOR IT. BUT THE PROBLEM IS NOT ABOUT HER, IT IS ABOUT THE MANAGER. I WENT TO PLANET FITNESS TODAY (DECEMBER 26,2007) AND I HAD TO SIT DOWN WITH THE STAFF SINCE I HAD TO SIGH FOR A NEW PLAIN. AFTER SHE FINISHED EVERY THING SHE TOLD ME THAT I WOULD PAY LESS MONEY THEN BEFORE. I SAID OK. I THEN ASKED HER FOR THE DIFFERENCE AND WHEN SHE CAME BACK SHE TOLD ME THAT THE MANAGER SAID NO. SO I WENT TO THE FRONT DESK TO TALK TO THE MANEGER TO DESCUSS ABOUT THE REST OF THE MONEY. THE ONLY PROBLEM WAS WHEN I WAS TALKING TO HIM HE STARTED RASING HIS VOICE AND WAS MAKE BAD JOKES ABOUT ME ASKING ME IF I WANTED WATER TO REPLACE THE MONEY. I SAID NO. AND HE KEPT JOKING SAYING DIFFERENT JOKES ABOUT ME. I REALLY DIDN'T LIKE IT. I FELT REALLY INSULTED AND ALOT OF DISSRESPECT. AS A MANAGER INCHARGE OF A PLACE AND STAFF BEHIND HIM WATCHING, HE SHOULD SET A GOOD EXAMPLE TO SHOW HOW TO HANDLE A SITUATION LIKE THIS. AS A FIRST TIME CUSTUMER I EXSPECTED MORE THAN WHAT I GOT. ESPECIALLY FROM A MANAGER. AND I THINK THAT A PERSON ACTING LIKE THAT TO A CUSTUMER SHOULD NOT BE INCHARGE. I HOPE THAT YOU TAKE THIS SERIOUSLY IN CONSIDERATION.
THANK YOU
CARL CINEAS
which location did this all take place at?
you need to learn how to spell
be careful when quiting this gym!
I had to quit Planet Fitness in Loudeville, NY because I moved. I mailed them the certified letter as asked and I received the receipt card showing that someone in the Planet Fitness Company had signed for the letter on Oct. 1, 2007. I called a few days later to check and make sure they would no longer be charging my card. Somehow I still got charged for...
Read full review of Planet Fitness and 10 commentsfreezing membership!
I have a complaint about freezing my account at planet fitness, they told me that i have to freeze my account every three months. And when the three months are up i can get another doctors note and they will freeze the account again. So i went up to the gym to freeze my account again and the lady said that i have to pay for a month and then i can freeze my...
Read full review of Planet Fitness and 5 commentsharassed and threatened by another member of the gym
Planet Fitness 113 Crosby Rd. Dover, NH 03820 At a staten island, ny location, where i have been a member since opening day, i was harassed and threatened by another member of the gym. I asked the staff in assistance in either removing this person or simply asking her to stop the cursing, threats and harassment. The staff member walked away offering no...
Read full review of Planet Fitness and 22 commentsRude staff and manager!
On 04/23/07 I enter the gym in the location about and I didn’t have my card. this is not he first time I didn’t have my card and was shocked when the guy at the counter (sean) told me “you need your card.” oh dear he tell a paying customer they need anything. I then told sean I need nothing. he then said “I will cancel your membership then.” upset and appalled I called you’re the general manger, and left my cell number for a call back. I was surprised that while sitting at my desk at work she called my office number and left the rudest tone message I have ever heard. I called her back and she (debra) informed me that my membership was canceled as if she was doing me a favor by having me. beware of rude staff and manager!
Good evening, I’m writing because is about 10 equipment unserviceable. It’s been more than 3 weeks and still they haven’t fix it. The personnel in charge in the gym they keep saying they are waiting on the mechanic. This is the plannet gym in Guaynabo PR. [protected]
Tattered and torn ropes on equipment. I brought the faulty equipment to the attention of management. They assured me that new equipment parts were ordered and should arrive very soon. This has not happened. Still the same worn out equipment. NEED HELP RESOLVING THIS ISSUE.
The experience on the gym in Salem, Oregon is awful.
The mens showers don't work most of the time, even after been reported almost everyday. The inside temperature is too hot, they turn on the ventilation, making you sweat and uncomfortable. Also the staff is not friendly.
An Advertisement of being a “judgement free” zone yet having a sign that is judgmental?
“ LUNK ALARM
Lunk (lunk) n. [slang] one who grunts, drops weights or judges.
[Ricky is slamming his weights, wearing a body building tank top and drinking out of a gallon water jug... what a lunk]”
Bad business!
There are a limited amount of stairmills at the location I go to and one has been broken for about 2 weeks and has not been fixed. This results in waiting to use the machines and delays completion of workouts. I asked the desk person and they said they had to wait for the owner to do something,
10/17/2023 4:00 PM
I have been a member for many years, Recently the gym located in Hemet California installed new treadmills that are totally inappropriate for older members like myself. They are too high up and the rails do not extend for getting off the treadmill. This is age discrimination which is illegal.
downgraded memership charged 39. in march and then a 49.00 fee in sept. i cant stand this place time to go bye bye!
I’m having an immediate issues with the employee with long hair and a woman that was working Wednesday 8/30/2023 at 4 pm at lake st location I was very uncomfortable with the way the situation went to hell quickly. I was kicked out of the building cause I answered my phone. Tooo much drama at that location. Always the same employees
I am a member of planet fitness on ww white in San Antonio, Texas. On a feedback I complained about the showers and changing rooms being constantly dirty. On Friday, August 18, I found the the area very dirty; I complained to the manager, and the next day, the showers were still dirty.
If you want to see how dirty they are, I can send photos.
I tried walking in to canceled after a customer got stab on watt . They said i got go to corp so i left my info .I have not been there for 2 years but they kept billing me. During covid. So join a different branch now i have two more accounts i getting billed for when i only need one. So i contact my bank and they are investigating it,
About Planet Fitness
The company's mission is to provide a comfortable and non-intimidating environment for people of all fitness levels to achieve their health and wellness goals. This is reflected in the company's slogan, "Judgment Free Zone," which emphasizes the importance of creating a welcoming and supportive atmosphere for all members.
One of the key features of Planet Fitness is its affordable pricing. The company offers a variety of membership options, including a $10 per month basic membership that provides access to cardio and strength training equipment, as well as a $22.99 per month Black Card membership that includes additional perks such as unlimited guest privileges, access to massage chairs and tanning beds, and discounts on select products and services.
In addition to its affordable pricing, Planet Fitness is also known for its unique gym culture. The company's "Lunk Alarm" policy discourages loud grunting, dropping weights, and other behaviors that may be considered intimidating or disruptive to other members. This policy, along with the company's bright purple and yellow color scheme and upbeat music, creates a fun and energetic atmosphere that sets Planet Fitness apart from other fitness centers.
Overall, Planet Fitness is a popular choice for people who are looking for an affordable and welcoming gym experience. With its non-intimidating environment, unique gym culture, and wide range of membership options, the company has become a go-to destination for fitness enthusiasts of all levels.
Planet Fitness Customer Reviews Overview
One of the most commonly praised aspects of Planet Fitness is the cleanliness of the facilities. Members report that the gym is always well-maintained and that the equipment is in good condition. Additionally, the staff is often described as friendly and helpful, making the gym a comfortable and welcoming place to work out.
Another positive aspect of Planet Fitness is the variety of equipment and classes available. Members have access to a range of cardio and strength-training equipment, as well as group fitness classes like yoga and Zumba. Many people appreciate the convenience of having everything they need for a complete workout in one place.
Overall, Planet Fitness is a great option for people who are looking for an affordable, welcoming gym with a variety of equipment and classes. With its focus on creating a non-judgmental environment, it's a great place for people of all fitness levels to work out and achieve their goals.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:
- The specific location or service that your complaint pertains to.
- Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
- Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
- Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
- Include the company's response or lack thereof to your attempts to resolve the problem.
- Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.
Overview of Planet Fitness complaint handling
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Planet Fitness contacts
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Planet Fitness phone numbers+1 (844) 880-7180+1 (844) 880-7180Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click up if you have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 4 4 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
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Planet Fitness emailsinfo@planetfitness.com100%Confidence score: 100%Support
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Planet Fitness headquarters4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
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Planet Fitness social media
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