Pizza Hut
reviews and complaints

The General Manager of the Fayettevile TN Pizza Hut. Placed a call to my cell phone impersonating the Regional Manger. He was maybe worried over what I would say, I am unsure of his Motives. Ben Counts deceived myself and Father. I am not filing complaint on the Regional, District Manager. This is concern over the General Mangers very offensive actions. He has harassed me, on calling out one day he called my cell phone 20 times!

Last night I tried to order a pizza online. After 15 minutes I gave up because the site was just not working. After another 15 minutes I finally was able to get the phone number of the the most local Pizza Hut so I could call and order. I finally got a person on line and said I wanted to order two pizzas that were being advertised as $7.99 each. I was told that I couldn't get the low price because I didn't order online. I told them I tried for 15 minutes to get the site too work. She said she couldn't give me the discount since I didn't order it online. I said I would buy it somewhere else. I was expected to, apparently, pay more because I didn't, and couldn't, pay online. I assume as a business you are aware of the number one rule of business; don't turn your customers away because your technology isn't working. No one should have to work at ordering for 30 minutes to order and THEN be expected to pay more than the advertised rate. The restaurant in question was the one on West 10th Street, Indianapolis, IN.

Hello my name is Kelly I was working at Pizza Hut on 48th street and Broadway until today. I was going to put my two weeks in and manager, Jay Mueller decided to jut fire me on the spot without finishing my shift and I'd like to talk to someone about this because I was being cooperative and he exploded out of nowhere yelling and fired me. I do not want my work resume looking bad because of this issue I will not have "fired" on there. Please contact me by my E-mail or phone number. Thank you.

Hello, I would like to have something done about the manger Anthony at the gahanna, ohio 43230 Pizza Hut, His concern for timing what very rude towards me, I place an order for a lug 2 item pizza for 7.99 delivery he took my order at 5:44pm on 5-15-17 I called to check the eat on my order after I realized it was 6:30pm and my order still wasn't there, he put me on hold and then said its on the way I asked him could I get a discount since it wasn't delivered in a 30 minutes like he said, he told me NO he wasn't discounting my order, so I cancelled my order, could some type of action please be taken to improve in the customer service in which the manger's display, he's a manger with poor communication skills.

Pizza was great and received it very fast. We were very offended that a worker in the kitchen that was on/off at the checkout counter was allowed to wear a shirt into a family restaurant that had the words "Savage as F?K" in bold print but correctly spelled out. I have 2 small children and did not expect that. We spoke to the manager on duty and when we told her we were offended she told us it was his right and that it was a very popular shirt. She did say that he was officially off duty but he was in the kitchen doing paperwork. Any manager that cares about their restaurant would have immediately sent the worker home or made him wear the shirt inside out. We told her that we would no longer be a guest at this restaurant. She seemed surprised that we would be offended.
I suggest you investigate and hand out some pink slips. Who wants to expose their family to offensive employees behavior at a restaurant and then witness a total lack of management skills.

On 5/13/17 I went online to make an order as I usually do. For some reason before I was able to checkout the system charged my credit card three times for the same order. I called the Kihei office on Maui to rectify the situation and spoke to the manager, Bryan. He said he saw the 3 charges and one of them was voided but that my funds were on hold and he could not rectify the error and told me to call my bank to dispute the amounts of $30.51. He refused to void them! I have been a very good customer and I was livid! When I called my bank I was told to get a refund or release of funds from Pizza Hut! I called Pizza Hut back and was put in touch again with Manager Bryan at the Kihei branch. He would not help me! He said i would have to wait 4-5 days! Unbelieveable! I had to fight with my bank to get the charges reversed! Apparently your company does not care about it's good customers. I even told him I would come down to the store if I had to! I am so upset! He said he would have the police meet me there! What a slap in the face! I told him to go ahead and call them so that I could tell them what a thief he is! I will never order from Pizza Hut again! You have lost a good customer. I have always enjoyed the delivery people. I will miss that.

Thanks for nothing

Charlene Doby

I have ordered from this location 3 times, and every time I have ordered pizza to be delivered to my home, they mess up my order. And when I call to tell the manager that they have put the wrong toppings on my pizza the manager says, "what do you want me to do about it!" He then says, "if you want another pizza you have to bring the pizzas back and we can make you another one." Um, I've ordered in for a reason. Why do I have to bring the pizza back? He says, "you do want another pizza don't you?" I tell him of course I have 4 children and 2 adults to feed. I had no other choice but to take the pizza back. I drove to the location and asked for my money back and the $5.00 tip i gave the driver. He then continued to be extremely rude to me. I now order from Papa Johns pizza when I want pizza delivered to my home. Mind you, I always order 4 or large pizzas every time I order pizzas. Pizza Hut has lost me and family as a customers. I have no issues Papa Johns pizza. Their pizza is always correct and the staff are very friendly. The night manager at 115 E New York Ave, DeLand, FL 32724 is very rude. Horrible customer service. Just horrendous!

hi there
i ordered two large veggie pizzas from pizza hut location 13786 104 avenue, Surrey, B.C. i just ordered 10 minutes prior to closing so they asked me to come in 10 minutes and pizza was not completely baked and veggie pizza was more likely a cheese pizza as there were only few veggies on the pizza. eating tonight, i dont think i will be eating pizza hut anymore. thankyou

jaideep singh
[protected]@gmail.com
[protected]

11 may 2017

Food on Buffett line was scarce, small slices no pasta. Our table had clean silverware but sticky table and crumbs all over seats big crumbs and pizza pieces.dead bugs in window seals, booster seat they gave us was sticky and had ants crawling on it.
It's sad to come for a buffet and nothing much on line we were there around 12 . Beginning time for buffet. I had to go to work .I spent slot of time waiting for food to be put on food bar.please contact me.[protected]

Order number - 3170507164530001181011045

Ordered on May 7th at 3:45 pm

The pizza I ordered was the worst pizza I have ever had. It was cold, cheese tasted like rubber, I ordered light sauce which wasn't the case and it had lots of pineapple and hardly any ham! I will never order pizza from them again!

Shelly Schutz
227 Foster Lane
Billings, Mt. 59101

ordered pizza and chicken off of website 028357 at 4:57 on 5/3/17. ordered a meatlovers on thing crust lite sauce without Italian sausage and added the following veggies, mushrooms, onions, tomatoes and spinach with the hut favorite crust. Chicken wings were bone out garlic/parmesan 8 pieces. Received order in timely manner but found out it had Italian sausage on it. My wife and I cannot eat this because we get sick. Called local location and asked for the manager. Told him about what we received and that we couldn't eat it. All we got back was i'm sorry. Then told the person on phone we would not order again from Pizza Hut.
Ticket number was 0041.
we used a 50% offer online.
Would liked to have a new pizza or refund of pizza.

I've just now had a horrendous experience with this company. I had ordered a pizza around 3:18 and when I found myself waiting for at the two hour mark I decided to call to see what was going on. When I called no one even picked up the first time. I redialed and when I was explaining the situation someone just hung up on me. I was right in the middle of a sentence. Is that how you should treat your customers? I don't think so. When the pizza finally showed up, to my surprise (but not really) the order was wrong. Can I be compensated for my incorrect order and wasted time and not to mention horrible treatment on your part of the company?

I order from Pizza hut often and my order has been delivered Cold, or hard, no cheese, i do not like alot of pizza sauce so I request easy on the sauce...they never go easy on the sauce...so, I can never really enjoy it... I think f they got 1 order right I wouldn't complain on them . I spend alot of my hard earned money there it's the Desert Inn Location Las Vegas, NV...please respond d at lacreishamarie.[protected]@gmail.com

To whom my concern 

Hi I am a regular costumer I have placed the order for my guest and the call center has told me that with in ten minutes your order will be ready. After half anhour I went to take the order they told me that your order has been cancelled with out my notice and i call the call center they replied that your order has not been cancelled.

Please do the needful cause such a practice is very bad for the your company.

My contact [protected]

On March 10, 2017 we were at the Oak Hill WV Pizza Hut. The young man that waited on seemed to be the only one working the tables. He took our order and brought us our drinks, he then started to clean a table. Someone yelled out his name and he had to stop what he was doing and go. He returned and finished that table and started on another one, they yelled at him again. He was trying to refill our drinks when the manager starts to chew him out in front of the guests. She did this two different times. This young man was seating guests, taking orders, getting drinks, cleaning tables, working the register, and the drive thru window. The manager had long blonde hair in a pony tail that was swinging around everywhere. When I confronted her she first denied chewing him out.
I have sent complaint emails and made several calls, each time I am told that someone will contact me within 3 days. This has not happened. This tells me what kind of business that Pizza Hut is, they do not care about their employees or customers. The desirable resolution will be to contact me and hopefully fire the manager.

I worked hard for pizza hut.ive worked as much as 7 days a week.been shift manager for other stores countless times.there was an issue at one of the stores i worked at.they never cared to even ask me my side.they fired me and ignored me.after all my hard work and love for my job.they threw me away like trash.i was a great shift manager and a single father of 3 kids.now im out of work and lost the job and position i loved and worked hard at.beware one issue your through no matter how good you do.it hurts my heart.

Hello,

Location: 25311 north hillside avenue, bellerose, ny - 11426

I called pizza hut on 6th march 2017 at 9:17pm and was inquiring about and online coupon. The lady said you can bring the coupon code to the store and we will have it applied on the order. But when I provided the coupon code she refused to take the order saying that I have never heard of such a coupon. And said that its invalid. So I asked her to let me speak to someone else. She refused to allow me to talk to anyone else.
On this I asked her if she really works for pizza hut. She answers me "i was born here. " I asked for her name and she says that I have no name. The she asked for my name and I said I am nasr. On this she says "that's a weird name".

Seriously? Is that how you talk to a customer?

She then put my call on hold until I reached the location. And after reaching there I showed them my phone that its still on hold and asked them is this how you guys deal with a customer. This was another lady with black shirt and I was sure that did not spoke to her on the phone. So I asked her where the person who answered my phone? On this she says "i don't know"? So at this point I am trying to complaint to her about the situation and she's not even acknowledging it.
Finally the lady I spoke to comes out with red shirt on and with her badge name farah. Immediately the lady in the black asks her to take of her badge so I couldn't know her name. But too late. I already did read the name on her badge and her name was farah. And when she started talking I know it was her but she said in anger what do you want? And the lady in the black said her something and bengail and then she was like I did not talk to you over the phone.
When she took off her phone I started to record them to get the evidence. As soon as the recording started the lady in the red t-shirt ran away and the lady in the black tshirt said i'll call the police. I was fine call the police and I stood there for another 30 mins and no police came. So she was just trying to scare me. But I didn't do anything wrong.
After a while when I took my pizza I asked the lady in the black t-shirt. I told her, look you know and I know that it was the red tshirt lady who I spoke to on the phone and why did she insulted the customer for no reason? She said how do you know it was her. I was ok if its not her then who is it? She replies, I have too many employees here and I dont know who did you spoke to. Wow... She claims that the person I spoke to left 2 mins before I came in and refused to tell me her name. Well she even refused to tell me her name as well.
I told her that i'm going to make a complaint about this and on this she replies yes when a customer needs a free pizza they make complaint. Wow wow wow. I had no words to say. This is the staff here now. Wow.

I ordered pizza at 7.58pm on the 14feb17 and the agent - waha advised that the delivery will take 45mins to 1 hour. I waited till 9.10pm and then called several time and for my luck the call got connected and spoke to agent before I advised about my order they cut the phone. Again I called and after several minutes I managed to speak to a person called feroz at 9.35pm and he apologized and mentioned that it will be delivered in 10 minutes but did not receive the order. I called again at 10pm and spoke to a lady called lizant who advised that she will check with the delivery team and advise the status but for my surprise I am still waiting but no follow up call or even the pizza.
If you have advised that it will take two hours I would have not ordered. I need a call back.

Pizza Hut is one of my favorite restaurant to eat at, but their management staff sucks. Pizza hut need to hire new managers, they are always yelling at their employees and treating them with disrespect. It is just ridiculous how they at their. If this continues Pizza Hut will not receive and more business from me ever again. NEEDS A BETTER MANAGEMENT TEAM!

Mgr is fratinizing with certain female employees having sex with them and not making them do there job. What I mean for example one server will be waiting on customers in dining room when it's time for next server to come in he pulls her to back and she ends up not finishing her duties in dining area so the other server ends up with double the work and when server (2nd) says she needs to finish (vacuum, dishes, roll silverware) the mgr just ignores it and 2nd server ends up having to do that work also just cause mgr is having sex with her. If I'm correct mgr are not allowed to do that but it's going on in store 4808 winder ga a Also mgr is screwing a female cook she goes home with him after work also. There r 2 asst mgr that will verify everything. I been there sense may 2016 and now I'm lving this store cause of the situation going on. I am a server and I do a lot of work outside my duties but it don't matter to mgr or area mgr it's like they don't care so I stopped caring I'm just gonna lv