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Pizza hut - Canton, NY / anything cooked

1 Canton, NY, United States

Pizza hut in canton was recently "updated". Since moving and updating - across the same parking lot - everything they cook, they burn!!

I have been screwed three times with black, unidentifiable food. I took the time to ask that my food not be burned when I ordered and was wholeheartedly reassured that all would be well. Needless to say, my cheesebreadsticks were beyond a little bubbly brown - they were black. If I did not know that I had ordered cheese on top of my breadsticks, you would not have known that there was cheese on top. When I requested my money back - they acted all shocked and blamed the ovens. Well - regulate the ovens! Especially when I specifically point this out when I order!
What a waste and what a disappointed 8 year old with no breadsticks!
Customer service has gone to hell in canton ny and ps when you ask for your money back - that should include the nys tax and the charges for the extra sauce - just saying! 11/16/2016.

Nov 16, 2016

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