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PetSmart / awful service

1 United States Review updated:
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Went to Petsmart to pick up some more canned food for my pooch (Petco does not carry this brand) and some Frontline flea product with the arrival of Spring in mind. Our Petsmart has a Banfield Vet in the back of the store, this is where I found the Frontline hanging on a tabletop circular rack marked "Display Only". My thought, "ugh! making this more difficult for me to buy product", told the girl behind the counter what I needed and this Ordeal Began;

Asked to pay for it there, not at the front of the store with the rest of my purchases, give my personal info (name, add, phone...) when I responded I did not want to be on any more lists, was told it was to print an invoice... (grumble grumble) I pulled out my debit/credit card when she told me the price (knew it was higher by about $5, than my own vets, but I was already there), ran my card as debit, then her phone rang and she was otherwise occupied for the next several minutes occasionally using a condescending tone to the caller, as I stood there waiting for my receipt and product. Yep, this annoyed me - she hung up and announced that my debit card didn't go through and it was because I chose debit and not the credit option. "HUH?!"
I was told I needed to swipe it again and use credit option.

I just wanted to run in to the store and quickly pick up these two things, (fast paced, here in California). Now I am encountering nonsense (in my opinion) and inconvenient delays. Yes, I told her this and left the Banfield counter without flea product hearing her echo "have a nice day' in a sarcastic tone.

At the front of the store, as I paid for the dog food, I did tell the employee. May be last visit to Petsmart and definitely to a Banfield.

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  • Ha
      1st of May, 2009
    0 Votes

    learn to live with it - nobody cares anymore especially the young people. everything is a chore - doing their job - is a chore...

    20 years ago, people cared whether you were at mcdonalds or chevy. the kids today dont give a hoot, all they do is sit on their phones texting, complain about everything and want more more more.

  • Sh
      10th of Jan, 2010
    +1 Votes

    Again, another impatient and ignorant customer. You answered your own complaint in what you wrote. BANFIELD = ONE COMPANY. PETSMART=ANOTHER COMPANY. When you go to Subway inside of a walmart, can you pay for your Sub at the photo department? Or can you pay for your daughters new bicyle at Subway? No. If your in a rush, do not go shopping. Front-line is not always an "over the counter" medication. Sometimes you need to fill out information regarding it. Your not buying cookies.

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