Aquacave Aquarists Reviews and Complaints

Latest Reviews and Complaints

justinmccrory24 of Chattanooga, US

Verified customer

New review

Aquacave Terrible. Got ripped off!

Terrible company! May have been a decent company in the past. Order a $100 salifert test kit. They sent one that was extremely old and about to expire and one of the bottles was busted. I called and explained to them. They said I would have to pay for return shipping. So I boxed them back up went down to the post office. It was going to cost another $27 dollars to send them back plus wait another 2 weeks for a refund according to the gentleman I spoke with. So it was not worth paying the extra money to have them shipped and jump through all of the hoops hoping to get my money back so I just tossed the kits in the trash. Save your money and buy from BRS or Amazon. I can only imagine if I spent $500 and needed customer service or a return. You would be totally screwed. Don't say you haven't been warned.

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D. Green

Jun 18, 2023 9:49 pm UTC

Verified customer

Aquacave Quality Aquarium Supplies at Aquacave: A Review

But when I finally got my hands on the right item, I was pretty happy with it. Aquacave has a lot of cool stuff for aquarium enthusiasts like me. The website is easy to navigate and they have a wide variety of products to choose from. I was able to find everything I needed for my tank and more. The prices are reasonable and the shipping was pretty fast. I did have a little trouble with the delivery, but that was more the fault of the shipping company than Aquacave. Overall, I would definitely recommend Aquacave to anyone looking for quality aquarium supplies. Just make sure you double check your order before you hit that buy button!

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How responsive is Aquacave's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Aquacave has received 1 complaints on ComplaintsBoard. The first reported case, Quality Aquarium Supplies at Aquacave: A Review, was published on Jun 18, 2023, and the most recent complaint, Terrible. Got ripped off!, was posted on Dec 19, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Aquacave Legit?

Aquacave earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Aquacave to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Aquacave is known for their high standards and safety. If you're thinking about dealing with Aquacave, it's wise to check how they handle complaints.

Aquacave has registered the domain name for aquacave.com for more than one year, which may indicate stability and longevity.

Aquacave.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Aquacave.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Aquacave.com you are considering visiting, which is associated with Aquacave, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a aquacave.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Aquacave as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Aquacave have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Aquacave.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.