Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Olive Garden

Posted: Jan 12, 2018 by    

Service dogs allowed in restaurant and at table

Complaint Rating:  0 % with 4 votes
0% 4
I am a frequent customer of Olive Garden and was dining this evening with my family when a customer came in the dining area with his service/comfort dog and proceeded to sit at a table with it. I am completely disgusted and find it to be very unsanitary for the restaurant to allow animals in a place of business that serves food. Never mind the many other issues having a pet in a restaurant that could arise, such as is the pet clean, i.e. does it have fleas, is the animal healthy, many people have allergies to animals and could end up sick from just sitting near the animal. I complained to the manager who was very apologetic, however, I explained to her that because Olive Garden allows service pets in their restaurant and at the table, I will never eat at this restaurant again.
Complaint comments Comments (10)    Updated: Complaint country United States Complaint category Food


Sort by: Date | Rating
D  12th of Jan, 2018 by    0 Votes
If you were disabled and had a service dog, you'd feel differently. Allergic people can move seats. The dog is well behaved, lies under the table quietly, doesn't whine for food and is there for service. Get off your high horse before you are pushed off. Clueless [censor].
N  13th of Jan, 2018 by    0 Votes
A service dog is not a a pet. I don't think that there is much that they can do since the law allows service dogs at the table.
N  13th of Jan, 2018 by    -1 Votes
@First Born Triplet But the person who had the service dog was not blind, and they did not need the service dog. that is the whole point, and besides if someone wants to go to a restaurant and they require a service dog there are several options for them. FIrst they can keep the dog at home and have a human being help them. The can stay at home and have their food delivered. The person who had the service dog just wanted a free pet. They were not blind at all and did not need a service. It is nice that you are a dedicated employee that is standing up for your business though. I understand that you want to stand up for your coworkers
N  13th of Jan, 2018 by    0 Votes
@JuIiemrdth The ADA protects that person with the dog. Get over it. Service dogs are generally the most well behaved, clean and trained. There's no threat to you or your food.
N  13th of Jan, 2018 by    +1 Votes
@Anita Bawnghit They are better behaved than some kids.
N  13th of Jan, 2018 by    +1 Votes
@JuIiemrdth You do realize that service dogs are not just for the blind? You don't know what this person's need was. It isn't any of your business. There are dogs that help with seizures, and various other things. You don't know they don't need it. And it isn't your place to decide that.
N  16 hrs 52 mins ago by    0 Votes
@JuIiemrdth No one responding to you, to the best of my knowledge, works at Olive Garden. We are regulars here at this public website, and we comment on a variety of different letters. I don't know if you are just a troll or if you genuinely are uneducated, but either way, you need to familiarize yourself with the laws governing service animals.
N  13th of Jan, 2018 by    0 Votes
Are you new to Earth? Federal Law requires all businesses to allow service animals. They are not pets, as pointed out to you. If you don't like it, then you will have to leave, not the service animal. The law is on THEIR side, not yours. Please do a little research and educate yourself.
D  15th of Jan, 2018 by    +1 Votes
You’re worried about fleas or dirt from a dog? You’re obviously not well educated on health and/or the environment let alone food. I’d be more worried about that than the cleanliness of a service animal. Get over yourself!
D  15th of Jan, 2018 by    +1 Votes
Some service animals comfort those who are anxious in public Blind people aren't the only individuals who require service animals. My friend is hearing impaired and has a service poodle. Clean, behaved, quiet, attentive and only acts
like a dog when she smells food. Even then her nose twitches, but she doesn't beg or whine. Most service animals are better behaved than humans.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Olive Garden Logo Olive Garden
Customer Care Service
Darden Restaurants, Inc., 1000 Darden Center Drive
United States - 32837
+1 800 248 4935
View Full Information
Contact Us

Reply to