Northern Tool / Customer Service
My wife and I live recently visited the store at 840 Concord Parkway N in Concord, NC on Sunday May 3, 2009. We were looking for a portable source of power to use in our small business. We were looking for something like the Duracell Powerpack 600, weren't really sure what we needed for what we wanted to do, so we were hoping someone could give us information and a little direction.
We walked around the store several minutes looking for the item and saw no one. Finally we came to an isle where two employees were stocking the shelves and ask them where the Duracell Powerpack 300 or 600's were. They pointed to the front of the store in the corner and gave us the isle number and then went on with there 'not work related conversation.' They never hardly look up or offer to show us. When we finally found the isle with the items we were looking for, we felt like we needed to ask a few questions about the products to buy. So we went back to the isle where the first employees were and they were gone. We then went to the front resister and asked the person on the register if he could send someone over to help us with our questions about the Duracell powerpacks. He very abruptly asked what we wanted to know. We then said said the we had several questions about the Duracell Powerpack 300 or 600 and he then interrupted us and said that the Duracell Powerpack 100 was the one on sale. Before we could tell him that we weren't interested in the the sale item, but the Powerpack 300 or 600 he turned away. We went back to the isle and looked some more on our own, hoping that he would send someone over. He never did, so we went back to the resister and and waited a while, while he talked on the phone, in what sounded like a personal phone call. By the way..there were no customers at the register this whole time. Finally we got frustrated and left the store empty handed.
We then went to Lowes a few miles down the highway and bought a Black & Decker Powerpack type unit for about $115.00. Just wanted you to know of our experience at Northern Tool in Concord.
Salisbury, NC ( 20 miles from Concord, NC Northern Tool)
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