Icing
Reviews and Complaints

I recently ordered a bandana with the USA flag on it from ICING, but boy was I disappointed when I received a little girl's bow instead! What a disrespectful move towards the USA and dishonesty towards their customers. I mean, come on, how hard is it to get an order right? The worst part is that when I tried to contact customer service, they were no help at all. It's like they didn't even care about my issue. I definitely won't be shopping with ICING again.

I was pretty bummed out about that, but when I finally got the package, I was happy with the quality of the head pieces. They were really pretty and looked great on my bridesmaids. The only thing that bothered me was the long wait time. I wish they had been more upfront about the delivery time, but overall, I was satisfied with my purchase. I would recommend ICING to others, just be prepared for a longer wait time than expected.

So, I went to ICING to buy some earrings and I gotta say, I was pretty disappointed with my purchase. The small hoops I got fell apart as soon as I tried putting them on. I mean, come on, I didn't even get to wear them once! It was a total waste of money and I had to throw them away.

But that's not even the worst part. My mom also reported that she saw a mouse there running around. Like, what the heck? That's not cool at all. It's pretty gross and unsanitary. I don't know if I'll be going back there anytime soon.

Overall, my experience at ICING was pretty bad. The earrings I bought were a total letdown and the mouse sighting was just the cherry on top. I wouldn't recommend this place to anyone.

So, I decided to check out ICING (icing.com) for some new earrings. I was a bit hesitant at first, but I figured I'd give it a try. I was pleasantly surprised by the selection of earrings they had to offer. They had everything from simple studs to statement pieces.

I ended up purchasing a pair of silver hoops and a set of studs. The ordering process was simple and easy to navigate. I received my order within a few days and was excited to try them on.

The silver hoops were the perfect size and looked great with any outfit. The studs were also a great addition to my collection. I was happy with my purchase and would definitely order from ICING again.

One thing to note, however, is that the quality of the earrings may not be the best. After a few wears, I noticed that the silver hoops were starting to tarnish. But for the price, I can't complain too much.

Overall, I had a positive experience with ICING and would recommend it to anyone looking for affordable and trendy earrings. Just be aware that the quality may not be top-notch.

I purchased bridal slippers on 3/8/22 and ordered a size S/M. When the slippers delivered they were size L/XL. I called customer service to process an exchange and they were no help telling me that they don’t handle exchanges via mail and that I could return to the nearest store or return via mail. The nearest store is 40 mins away. Obviously I know I have the option to return but the company should have been more accommodating as the oversight was their fault. I would not be purchasing from this store ever again.

I bought a clutch from this website and when it finally arrived I was very disappointed with the quality. It was very poorly made and looked cheap. I would never use it! I contacted Icing support service and told them that I was disappointed with the quality of my clutch and wanted to return it back for a refund, but they didn't allow me! They said that they accept returns only in case of defects and damages and since there was nothing wrong with my item they were not able to refund me! Absolutely horrible attitude!
Items on their website are not expensive but still I don't think that anyone wants to waste their money on bad quality items.

I have purchased some items from www.icing.com and received my order in a timely manner. Everything was fine except that one item was missing (a small ring). I contacted customer service and they said that if I want them to send me the missing ring I need to pay a delivery fee. I refused and asked them to refund the money I paid for that ring and they said that was impossible. Their rep said the most ridiculous things that made absolutely no sense, and did not offer me any help. I can't say anything bad about the products, but I can say a lot about their terrible and disrespectful customer service! If anything goes wrong, remember that no one from www.icing.com will help you!

Refund policy on the back of their receipt states that if the customer has the original receipt and the merchandise is in original conditions it can be returned for the original form of payment.
I bought a hair accessory, returned it after about 30 minutes because I found something better at another store.
My merchandise was in its original condition, with the receipt.

The assistant manager 5/8/2011 3:30 PM (brunette, heavy build, just above shoulder length hair, Caucasian) told me that she could not give me my money back and could only provide an exchange.
I showed her the back of the receipt and the return policy stated there, but she still held her ground in a very demeaning manner.
Bad customer service and does not follow their written return policies.
There are stores with better, cheaper merchandise than Icing/Claire's.
Do not give them your business.