Nordstromcancelled nordstrom card

I received a letter in the mail from Nordstrom stating that they won't be reissuing me a new card once it expires this month, because they were unable to view my credit score. Really?! Not once did they call or email me. All I did was put an alert on my credit information because someone made unauthorized purchases. I have been a loyal customer since 2004, which obviously doesn't mean anything. Also why is another major credit card company able to view my credit score, but Nordstrom couldn't? It doesn't make any sense. I as so disappointed.

Nov 28, 2018

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