I purchased a nokia 6220 2 months ago, i sent it for repairs to a fault 2 weeks after I purchased it. There was a scratch and 2 scuff marks on the screen of the phone when I sent it for repairs. The phone has come back now with 10 scratches across the face of the screen. I have spoken to Nokia care center and was told in no uncertain terms that the phone came in scratched so tough they were not taking responsibility for it.' It seems that if there is any marks on your phone when you send it for repair to nokia they take this as permission to handle the phone with lack of care. I now have a phone that I can not see the screen properly because of their carelessness.