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Nokia Mobile 3100 / worst service support from nokia

1 India

Facing the worst service support from Nokia that too for the set under warranty. My set Nokia 3100 IMEI - 355697/00/231620/0 was purchased on 30-Oct-05. I started facing the network problem & problem of hanging & auto off and on. I submitted the set to Green park HCL Nokia care around 8-Sep-06 with Job sheet no. [protected]. I collected the set on 13-Sep-06. Just after 1hr of the collection of the set the problem of hanging & auto switch off and on reoccurred. Network problem was solved. I again deposited the set on 14-Sep-06 with assurance (From Manager Mr.
Satyendra/ Er. Vineet) that the problem will be solved and I can collect the set on 15-Sep-06 around 10:30pm. I went on 15-Sep-06 around 4:00pm and the set was not repaired. The persons kept me waiting for about 1hr. and finally gave me the set assuring that it will work fine.

But all in vain the same problem reoccurred on next day. When I went there was no one to attend the problem.
I am very sorry to say that the system at HCL Nokia green park is really ill-managed. None of the customers are satisfied with the service.

And worst of all when I tried calling [protected] there was no executive to attend the call. It was a surely and purely ertisement call wasting customers money.

There is no proper head to solve the problem. No system is there. Set collected are only upgraded with the software and problem remains there. People are there to only waste the time typically like Indian government office. I would be glad if any thing can be done else I will have no problem in moving towards legal lines.

Kind Regards,

Vikram Makin

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