Nokia Hcl Care Centerno servicing + rude behavior from nokia staff!

I am using Nokia 9500 which had some problem and I took the same to the Nokia Care run by HCL in Sector 2 of Noida. Till now I am given dates to collect my handset but when I used to reach there, the response was same "After 2 days". After a weak I was told that the repairmen can cost up to Rs. 30,000. I consulted the manager who was not entertaining customers for an unknown reason and was very misbehaving. I told them to return my handset and for that they demanded again 2 more days!

Beware!

Responses

  • Am
    Amit Pathania Nov 07, 2006
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    a verified customer
    Verified customer

    I have a nokia 6681, and I am facing 2 consistent problmes with the set. One is display and another one is network. I have been to HCL nokia care thrice but less help. On the prtext of changing the display, these ppl dont even bother to look at it. They argue that its in the guarantee period..I have finally decided to go ahead with legal proceedinga nd get them a notice from Consumer redressal commission..

    Pathetic serive quality from nokia...

    0 Votes
  • Am
    Amit Pathania Nov 07, 2006
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    a verified customer
    Verified customer

    The incidence narrated above is of HCL Nokia Care at Patel Nagar...Pathetic people with no courtsey at all..

    I am going to qoute my experience there at each and every international seminar I attend...

    Wonder How they survive in todays world.

    0 Votes
  • Ha
    Harvinder Singh Dec 02, 2006
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    Verified customer

    Poor poor poor poor poor poor service by Nokia.

    I had very bad experience with hcl nokia care.

    My phone is lying with nokia since november 6, 2006

    Phone stopped working on 5th of November and I deposited the same with NOKIA CARE.

    The told that my set is ready on 10th of November 2006 and on delivery the phone there was the same problem. Again they bounce the fresh Job sheet vide 1300077269 dated 10-11-2006 under warranty.

    I am calling there office at 30/28, East Patel Nagar, New Delhi-110008. [email protected] but no satisfied reply from the other end.

    Harvinder Singh
    [email protected]

    0 Votes
  • Sa
    Samir Das Gupta Dec 13, 2006
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    a verified customer
    Verified customer

    Terrible service standards. Its a shame to Nokia for maintaining such poor standards after all the heavy pr and communication campaign they carry out. Is there anyway for us to collectively file a petition against Nokia/HCL? We should take them to court.

    0 Votes
  • Vi
    Vivek Kumar singh Apr 15, 2007
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    a verified customer
    Verified customer

    Poor poor poor poor poor poor service by Nokia.

    I had very bad experience with hcl nokia care.

    I have a nokia 6131, and I am facing 2 consistent problems with the set. first is hanging in a day once or twice and another one is downloading from GPRS. I have been submitted my phone to HCL nokia care 11 times but less help. Nokia ppl don't even bother to look at it.

    0 Votes
  • Um
    Uma Venkatesh Apr 16, 2007
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    a verified customer
    Verified customer

    My case is also the same. Waiting for past 2 months to get new Nokia 6270.

    0 Votes
  • Ka
    Kamesh Apr 26, 2007
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    a verified customer
    Verified customer

    Service center in Bangalore i s not responding properly to customers

    0 Votes
  • As
    Asir Prakash May 20, 2007
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    a verified customer
    Verified customer

    I have Nokia 6030. The problem was handset was not switch on and I have given to chennai nokia care for service. They asked me to call and come. I tried to call them several times but all the times the phone is busy. I am very disappointed about this problem and I am unable to contact nokia care.

    0 Votes
  • Ma
    Manish Awasthi May 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    To add to above list, I am an HCL Employee itself and I have given by mobile handset at Nokia Care at A-78 Sector-2 to Miss Seema Rawat for repair. I was told that I will get my handset in 3 days time on 12/05/07, Today is 21/05/07 and there is no news or commitment when I will get my handset back. The worst part is there in no number U can call and check the status and I have gone there more than 8 Times without any success and inspite of being HCL Employee I have to face a harsh behavior of the People there. The people there Kundan, Amit etc are the worst possible customer support Managers. I really pity on other people. I am not sure Y Nokia is Still sticking to HCL for support. HCL Infosystems is very good in customer handling but HCL Infinet is Just waste. These people should be sacked from their jobs. HCL Nokia Care Team is just a bunch or jokers running a Freak Show.

    0 Votes
  • Ad
    ADITYA SHARMA Jun 19, 2007
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    a verified customer
    Verified customer

    Some time before i purchased nokia 5200 handset from kurukshetra but on the first day of purchasing i am not feeling comfortable with my set because i have purchased at 7550 R.S . but when i make call from my handset it will restarts automatic. On the other hand using GPRS, Copying contacts, it again restarts in starting i cant understand the problem but when i come Nagpur For my job Training, i saw a nokia care center in front of my house i went there and gave my handset for repair on 26/05 2007 and told the problem, but after few days they call me and told take your handset its ready to use but when i check my handset its again show same prom. Then i again went nokia care and checked my mobile they told that a virus came into your mobile and after installing the software it has been ready to use but again the handset show same problem. Now 4th time i went to nokia care and told that i am not mad that i will come again and again in their center.

    0 Votes
  • Sh
    Shveta Jun 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have Nokia 6030 phone set.

    The problem was regarding the enhancement settings. I have given it for repair in Nokia Care Center at Noida in Sector 2.

    Its almost two days I have not got any status regarding the repair... I tried to call them several times but all the times the phone is busy.

    Also the attendants were very rude and told me to wait for half an hour...

    I am very disappointed about this problem and I am unable to contact nokia care. Its high time and I would definitely go to the Manager for this kind of lousy response from the Nokia Care Center.

    Never Expected that such a brand name would would have such lousy after sale services...

    0 Votes
  • An
    Anoop Kumar Rawat Jun 26, 2007
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    a verified customer
    Verified customer

    Poor, poor, poor service by Nokia care center in noida. I have some problem in my nokia 3250 and i goes to care center and after one month repair they give me a phone with others problem and i again submit my phone and now after 15 days they give me my phone.

    Now i am also facing some problems in my phone.

    0 Votes
  • Ga
    gaurav bharti Jun 27, 2007
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    a verified customer
    Verified customer

    I've got Nokia e65 just 3 months before its a slider phone n nokia says its 100% scratch proof as its laired with something leather finish but the lair is getting off n off and the phone looks like hell with that, when i shown it to nokia care and the dealer they said, we cant help it... Can somebody help me as i am a regular costumer of nokia but it would have been my last nokia phone after i wont being helped by nokia about this matter, so expensive, nice featured phone but... hell...

    0 Votes
  • Ra
    RAJNISH KUMAR Jun 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have purchased NOKIA N-72 on 19/05/07 from the SUBHIKSHA MOBILE Via invoice no 991 , from the malviya Nagar, New Delhi .

    After purchasing i found that the Set is not working properly As its flash was not working up to the mark. So I deposited it to your Green Park branch for its rectification on 27/06/07.

    Today when went to receive the set it was found that My original camera was replaced by a old camera with a number of scratches on its glass & the numbering on the camera were faded & invisible .

    On my inquiring from Manager Mr. Dinesh he finally agreed that they have replaced my camera with the old one & asked me to visit again to replace this old camera & yet the set is not working properly.

    This type of acts is not expected from such a leading corporation like HCL.

    Thanks & regards

    Rajnish Kumar
    Assistant Manager
    Bharat Petroleum Corporation Limited
    Indra Gandhi International Airport -II
    New Delhi -110061.
    mobile no 91- 9868320965

    0 Votes
  • Ki
    Kiran Kumar E Jul 10, 2007
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    a verified customer
    Verified customer

    Very poor poor service by HCL Nokia care.

    0 Votes
  • Mo
    mohd. mohtrum Jul 11, 2007
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    a verified customer
    Verified customer

    I had purchased Nokia N-93 from Virmani communications, dehradun on 26/10/2006.within these 8 months i had given my mobile thrice in your service center at dehradun as it was giving the problem in restart, hanging & no battery back up. But none of these problems were solved till date and now at present my hand set N-93 has already been sent to you at your delhi office. I am really very tired with this hand set and kindly request you to please replace my hand set as it is under warranty period. I also had a plan to purchase n-95 but it is getting delayed just because of present condition of my N-93. Looking forward for replacement of hand set at the earliest. My mobile ( IMEI No- 351871010177110 ).

    0 Votes
  • Je
    Jessica Jul 19, 2007
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    a verified customer
    Verified customer

    I have n80 which i gave for service six weeks back and was supposed be repaired by 13 july . I have been calling them every day and everyday i am asked to call next day.

    The service at nokia care sucks.

    0 Votes
  • Vm
    v. masthanrao Jul 31, 2007
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    a verified customer
    Verified customer

    I bought 6600 nokia 9 months ago. I went to nokia service center. At least minimum respect. Worst service.

    0 Votes
  • Ka
    karthik Aug 30, 2007
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    Nokia is getting worst day by day. All nokia color mobile are useless. Better all have to stop using nokia mobiles.

    0 Votes
  • Di
    diya Aug 31, 2007
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    a verified customer
    Verified customer

    Nokia service center sucks

    0 Votes
  • Ni
    niranjan kumar yadav Sep 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    hello sir,

    as i am taken a amc(annual maintatacne contrat) with the hcl nokia care hclinfinet and paid amt rs 600 approx in the year of2006-2007 during this period i only get one many problem
    but the major problem was happend during the year 2007
    my phone do not start from date 5-7-2007 and i have submitted my phone to the company from since they have not repaied the phone.

    i have given three times my phone yet not repared. date
    1) 10-7-2007 to 11-7-2007( yet not repared same problem occured.
    2)12/7/2007 to 13-8-2007( i have given my mobile for one month and they have return to me date-24-8-2007( yet not repared same problem occured.) the phone get dead on thet day.

    for certain reason i than subbmit my mobile on 5-9-2007(*while my amc expired mobile yet not repared)
    3) they given my phone today dated 17-9-2007(the same problem occured at one hour only.

    i talk the senior that my phone is not at all repared thay told to me that i cant repared the amc over

    sir please do something i will giving all the details.

    aggreement no:5200/82.
    date:4-7-2006 model:6670(nokia)
    imei no:354330004442299.

    validity
    amc:23-7-2006 to 22-7-2007
    *accidental coverage 4-7-2007 to 3-7-2007.

    address of the company
    b-16,circle:b,behind hotel pakwan 2,opposite honest restuarant,bodak dev,gandhinagar sarkhej highway,AHEMDABAD

    e-mail;[email protected]
    mobile:9824651100
    phone:079-65456831

    main manager of company: mr gupta
    mobile no:9824652244.

    sir iam in problem taking so much good company it happen.
    please do something

    my mobile no:9998567136,9427568195.
    e-mail address:[email protected]


    niranjan yadav

    0 Votes
  • Mf
    mfr Sep 27, 2007
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    a verified customer
    Verified customer

    how come only INDIANS complaints??

    0 Votes
  • Ra
    Rajesh Kumar Singh Oct 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Nokia 3250 set mis imei No. 0675384 357933009727752

    0 Votes
  • Ra
    Rajesh Kumar Singh Oct 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Date 07/12/06 3250(Nokia)
    Imei No- 357933009727752

    0 Votes
  • Ra
    Rajesh Kumar Singh Oct 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Nokia 3250 miss !

    0 Votes
  • Ba
    BALWINDER SINGH Oct 16, 2007
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    a verified customer
    Verified customer

    BALWINDER SINGH (BINTU)!

    0 Votes
  • Pr
    Pramod Prabhakar Oct 18, 2007
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    a verified customer
    Verified customer

    I m a Nokia User started from model 5110 and now presently with 5200. Over the years experience while using NOKIA...

    Nokia is loosing its reputation... The models especially the so called MUSIC PHONES is not giving any battery backups for making calls. For me it wont last for 5-6 calls.(avg. call min <10 min).

    Complaints given and servicing done and still there is no use. I frankly feel NOKIA dominance is over and its time to think beyond NOKIA.

    With the battery issues and ever growing user complaints NOKIA brand is going to be R.I.P soon in India.

    0 Votes
  • Di
    DILIP SHANKAR CHOUDHARI Oct 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    MY HANDSET 1600 SET WAS PURCHASE ON 16-08-07 BUT ON
    BATTERY CONTINUOUS DISCHARGING EVEN BATTERY HAD REPLACED, FRANCHISE SEND TO PUNE FOR REPAIRING , IT LEAST 1 MONTH REQUIRED. COMPANY HAS TO REPLACE MY HAND SET.

    0 Votes
  • Pk
    P.Kumar Nov 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The Nokia Care Center at Panjagutta in Hyderabad, is very bad
    service center. The General Manager (Mr.Sharma) is unfit for the post. He is not perfect in service and deliver the pieces in the delivery date which he decides. Again he extends the delivery date. Very bad habit he has. He is not a General manager, is an image to show himself to the customers.

    The goodwill of Nokia & HCL become damage with such persons work in the Care centers.

    0 Votes
  • Pk
    P.Kumar Nov 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The Nokia Care centre at Panjagutta in Hyderabad is very bad. Its Manager is worst Fellow, He is unfit for the job. He extends the delivery date which he say first, for months. He is not a manager, he is an image to show himself to the customers.

    if such persons are working in these care centers the goodwill of Nokia & HCL will be damage.

    Dirty service he has.

    0 Votes
  • Dr
    dr H C Goyal Nov 13, 2007
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    a verified customer
    Verified customer

    Hi got my nokia repaired at nokia care centre ogle market. For on off switch, they just switched on the set and charged for th e new switch saying th e switch was not available and to come after a week ever since its been always the same answer since the last three months what to do.

    0 Votes
  • Dr
    dr H C Goyal Nov 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Very very poor service!

    0 Votes
  • Bs
    b sanjeevraju Nov 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am using Nokia n73 which had some problem wit the camera and I took the same to the Nokia Care run by HCL in Sector . Till now I am given dates to collect my handset but when I used to reach there, the response was same "After 2 days". After a weak I was told that the my phone will be given back to me after 2 days . than after i went after 2 days they were demanding a week I consulted the manager who was not even bothered about the customers for an unknown reason and was very misbehaving. I told them to return my handset and he wrote some no and told me message him on Friday so that he will look after that ! so thats like all most 25 days bad really very bad service.

    0 Votes
  • Na
    NarayanaSamy Nov 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I purchased Nokia N 95 last month within 15 days I faced a problem in my mobile that i am not able to hear the voice when I receive a call or dialing a call but the call is going on using handset, but when I use loudspeaker and headphone it is working properly so I gave for service to Hcl Nokia Care after 10 days they said the problem was not solved and they said they will give a replacement set for this so after 15 days again I approached them they gave me a set which I was shocked they gave me a old mobile which was used by someone as a replacement for the new mobile and the mobile is also having scratches and was used for 83 Hrs.

    What the ###... they are doing do they think all the customers are fool...

    Just close the Service Center or Nokia mobiles will be stopped using by the people.

    0 Votes
  • Mi
    Michelle Dec 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My phone had been with the stupid nokia for 1 month. call the idiotic customer service many times, and wanted their superior to revert on when can i get my phone. All the lazy bums of Nokia Singapore are not working at all. Called few times, left many msg with those idiots and not a single calls from those idiots. Nokia is NOW the world's lousiest brand. Lousy customer service, lousy phone. Go and reflect on you supid service before coming up with any lousy phone again.

    0 Votes
  • Mi
    Michelle Dec 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    By the way, i am using the Nokia 6110 navigator. Idiotic Nokia, please close your stupid company since all the idiots in Nokia are there only to sleep and day dream. Do nothing with regards to work and wasted consumers's monwy. you bunch of PIGS

    0 Votes
  • Ro
    rocky Dec 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with all the above complaints. i am using a nokia 323o handset. it was just around 6 months old and the mobile started behaving randomly. it was shutting down automatically and dialing numbers automatically. finally i found a hcl nokia care service center and gave my mobile for repair. only later did i realize that it was one of the worst mistakes of my life time. i was PROMISED that my mobile will be returned in 2 days. but when i showed up after 2 days, their never-ending cycle of postponing started. then i started checking the status on the internet.

    Their online checking system is another big joke. every morning the status will change and request you to come and check the status tomorrow. probably that is the only thing the website is capable of doing.

    After around 15 days a big miracle happened. it was during one of my regular visits to the service center. the man at the desk declared that they have finally identified the problem with my handset. i was totally going like what the ****? then he said my mobile will be replaced and it will take around 15 days time.

    So finally after a month's time, i received back my mobile and i didn't even check the condition in the service center. i just left the place hoping against hopes that the replaced piece would be good. but as expected the new handset has the same problem. this one's even worse. its RESTARTING automatically.

    I wonder how the hell has hcl infinet received the iso 9001:2000 certification. its not even worth a kindergarten pass certificate. also i don't the think the jokers at the service centers should be blamed, after all they are jokers. the higher management which takes such totally STUPID decisions beyond their capabilities and leaving these jokers to bear the brunt should be fired.

    Probably nokia should think again about working with such low class companies which talk a lot and under perform beyond anyone's wildest nightmares. i strongly believe that hcl should scrap off this idea of nokia service centers to save their face.
    conclusion: hcl is just quantity and not quality.

    0 Votes
  • Ra
    Rajendra Singh Dec 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    To add to above list, I have given my mobile handset at Nokia Care at A-78 Sector-2 to Mr.Rawat for repair. Since my set do not cover warranty period I was told that the estimated cost for repair would be intimated to me but after 2 days I got message to collect my Handset. On the Jobsheet they have mentioned that the some component is being replaced, when asked they said it is been rectified and after 2 days I would see the same problem.

    As I am also working person, It is really difficult to visit often to Nokia care and they never wanted the problem to be solved at first visit. I could see the crowd over there who are not the first time visitors, almost all of them having there problem unsolved.

    I think either the person who picks the mobile at counter is not aware of defining the issue or the technical persons lacks the ability to sort the problem at first time.

    My Jobsheet no. was 1200211598, yet to have my mobile in working conditon... 27Dec07.

    0 Votes
  • Bh
    Bhagesh Puri Dec 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    I am Bhagesh Puri; I am working with Xavient Software Solutions, Noida. I purchased a NOKIA 7610 in the month of April 2006.

    It stopped working few days ago so I gave it for repair at NOKIA CARE, Sector 2, Noida -201301. When I gave it for repair it was working fine, the only problem I faced was that it was dead.

    The moment you will press the ON/OFF button it will give you the white light, however it will not show you NOKIA on the screen and the white light goes away.

    Now I got it repaired for Rs. 675. It is working now but it hangs a lot when I will try to open the Camera and at times if I will click some pictures it will give me half blank picture.

    And the other problem which has started now is that my voice echo a lot whenever I talk to someone and the other persons voice comes a bit distorted as if the speaker is damaged but I have checked the loudspeaker also it’s the same.

    These problems were not there previously.

    I tried changing the SIM but the problem is the same. I think that it was not repaired properly. I am sorry to say this but I am telling you what I feel.

    I don’t know what to do now as I have already paid the money. So could you please help me regarding this.

    Thanks and Regards

    Bhagesh Puri

    Associate Analyst

    Xavient Software Solutions

    D-42, Hosiery Complex

    Phase - II, Noida

    Cell +91-9871298807

    Tel. +91-120 436 2500 Ext. 155

    Fax +91-120 2461970

    Visit us: www.xavient.com

    E-mail: [email protected]

    E-mail: [email protected]

    0 Votes
  • Al
    Alvin Khew Dec 30, 2007

    Newly bought the N81 and only 2 weeks old,the phone hang.Poor poor service from Nokia Care Centre in Malaysia.I have a very bad experience with Nokia Care Centre today.Early morning, I went to one of the Care Centre in Bangsar, delayed in shop opening by 1 hour,then told me NO technician around for the day and worst part was the assistant there give me the other branch in One Utama, which has technician and asked me to call myself whether there is technician available and they don't even call as a Care Centre.
    I called the other branch and said that by 11am,the technician will be in.I reached the branch at 11.15am and the technician wasn't in yet.So, I explained the phone situation to one of the personnel and submitted the repair form and he asked me to come back in 2 hours.My phone was hang in a way like,just plain screen when on without any image.After 2 hours, i went back to collect and was told the phone need to change some hardware which I doubt as it seem required some reset setting only.Then, they direct me to another branch which claim that the HQ only can provide parts.
    To my dismay,when I reach home and check again,my phone was completely out of order.It is worse after repaired by the technician.Then, I try to call them to find out what defect that caused my phone to be that way.But, no response after calling for 10 times.A Care Centre without picking up call??
    I was kick like a ball as a customer from one place to another and yet my phone problem has not been resolve.Such a high end product and branded product,I have to suffer for all this.
    Out of all the brand in Market,I bought Nokia and that is what I deserve after purchase and with the poor after sales service.Tomorrow, I will sent my phone to the said HQ Branch.Will I be treated the same???
    Will I obtain the phone in a day since I need it so badly??Will I be getting back the Newly phone I bought after all this hasle???
    CAN I TRUST NOKIA ANYMORE???

    0 Votes

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