Network Solutions’s earns a 1.8-star rating from 4 reviews and 87 complaints, showing that the majority of clients are dissatisfied with web services.
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holding dns hostage
Network Solutions does not seem to learn from their mistakes.
They are STILL the most unethical and outright illegal dns company I have ever seen.
FIRST, they refused to provide access code to transfer dns. Kept stalling, demanding more unnecessary documents, just to stall until the domain was within 60 days so I had to wait.
Then, after renewing against my will with NS, AND waiting the 60 days, THEY CHANGED THE EXPIRY DATE! So even though they basically extorted another renewal fee from me, they still have NOT updated the record - AFTER TWO FULL MONTHS OF RECEIPT OF RENEWAL PAYMENT, making it impossible to transfer an expired domain.
This is illegal.
If anyone wants to engage in a class action against them, I am seeking US$1MM damages.
You can contact us through our website:
www.tranquilrealty.com
Signed,
Webmaster for Tranquil Realty
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized credit card charges
Network Solutions made an unauthorized charge to my credit card for private registration of two internet domains, for which the Auto Renew was set to "Off". I notified them immediately of the unauthorized charge and they promised to reverse it, but later sent an e-mail indicating that "it is our policy not to issue refunds for domain name registration(s)", despite the fact that I had not authorized renewal of the domain registrations. I checked with a number of associates, and apparently this is a common practice for Network Solutions: they figure most people won't take the time to dispute the unauthorized charges given the amount. It would be worth an investigation to see how much of their revenue is generated through unauthorized domain renewals.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are reselling network solution services. Fraud charges more than 2000$ transaction happened from our card. I'm trying to get refund ways giving false reply. From 1 month I am trying. Every support team gives us different answers. I hope they play around for 1 month then reply come that now time limit is over & not eligible for refund. Very pathetic situation. This heppened I added my card to renew one of my domain & immediately transaction happens. I contacted same time for refund. They says refunded. Wait for 5-7 days to reflect in bank. Either they provide remittance details nor proper answer
Regds
We are reselling network solution services. Fraud charges more than 2000$ transaction happened from our card. I'm trying to get refund ways giving false reply. From 1 month I am trying. Every support team gives us different answers. I hope they play around for 1 month then reply come that now time limit is over & not eligible for refund. Very pathetic situation. This heppened I added my card to renew one of my domain & immediately transaction happens. I contacted same time for refund. They says refunded. Wait for 5-7 days to reflect in bank. Either they provide remittance details nor proper answer
Regds
Shukoor
I've been charged $2000 by Network Solutions and I don't even have an account with them!
I was billed $4.95 on 12/1/21 from webnetworksolutions via my PayPal debit card and don't know who they are. It was reversed and refunded without me having to ask today, 12/3. They are a fraudulent company I found from the following site, with other people that don't know who they are that were billed fraudulently for the same amount as me and up into the thousands, sometimes repeatedly. I'd like to know if they're involved with privacy .com prepaid virtual credit cards (used for trials you don't want to auto renew etc. Here's the site I found similar complaints on https://www.whatsthatcharge.com/WEB-NETWORKSOLUTIONS So, I called them and the guy didn't find anything with the PayPal transaction ID # or my phone number and I wouldn't give him my card number, which he said he needed to search it. He said he'd make sure it doesn't happen again, and he doesn't know anything about me and I have no account with them so obviously he can't stop more charges. I don't want to have to get a new card if they are associated with a company that rightfully has my info.
BUT a malware app "Send to TV" was accidentally downloaded onto my phone on 11/30. I got it and the extra file it hid (com.angry.ray) off and virus scanner said it's clean but I'm worried about all of my personal and bank info now because I still had 7+ events on every day of my Samsung calender starting 12/3 after the virus cleaner. I had to do a bunch of work arounds to have my calendar without those bogus events. (I downloaded Google calendar and turned off it syncing with my Samsung account, so it is/was in my Samsung account even without the Samsung app.)
Update- I've found that the company has had malware that is put on your phone via the widgets/icons on your phone, even for regular apps like Google, YouTube, Facebook. Via the 500, 000+ sites they run it actually self installs from those sites. Look at the Wikipedia on them, many lawsuits.
I am also a victim of this scam. I have failed repeatedly to cancel my account and remove my credit card details. Now they have locked me out of the account, I am unable to reset my password and unable to cancel. They have set my renewal to auto renew without my permission.
I am not sure what recourse I have, short of cancelling my credit card to avoid another charge.
This is a nightmare.
I am a blogger and hosted with Network Solutions monthly package just to check their service and give a review on web hosts on my Youtube Channel.
I used Network Solutions service for a couple of months for 6 dollars per month. Then they gave me free support time for a month which i subscribed. After a month they when the time of renewal was coming i told them not to renew it and cancel the subscription as i never used the free time and that service was not needed. It costed 20 Dollars i think but they tried to charge me even i said not to charge but due to no balance in card they failed. (The debit card i used with them was specifically for online payments) After a month when i thought they will now charge me they did charged again but with lower value which was 15.99 and this time there was balance in my card. They looted me without asking me and their renewal system can not be turned off for specific service and they will reply your email if you will complain such behavior but they will not return your money or unsubscribe that service. They said to unsubscribe i will have to call them and from a foreign country that will also cost some money. The thing i did is that i have blocked my Debit card and asked for a new one.
They will loot you so do not use them and they will force you as you can stop subscription of the service. There are better services so do not use networksolutions which is owned by web.com
I am not the first victim they are fooling many others. I have used Google cloud, internetbs, namesilo and Amazon but they do not act this way if once auto renew fails. They will ask you for the second time. They are scams they will try to get money out of your account with lower values.
Network solutions still thieving to this day December 24 2017, they deducted $120.83 from my PayPal account then canceled my service. So now I have lost my domain name and all emails from their crappy service. When I attempted to speak with someone one I got mumble[censor]ed over and over again, full of excuses, no solutions
Would love to get a class action lawsuit against them, or maybe just cut the hands off the CEO.
I'd be willing to join the class action suit. I have had recent billing issues with them as well regarding the auto-renew. They were literally trying to swipe every card of mine they had on file for products I did not order. I ended up with an overdrawn bank account and got them to refund the fees. I later had to plead with my bank to reverse the overdraft fees. Very much a headache.
Me Too, $602 in four unauthorized charges. Been on the phone with them since April 4th, Still waiting to get 312.55 back stolen from my bank account through paypal
I was advised by Network Solutions that they are going out of business and being bought by web.com. I paid network solutions for 3 web sites. They built one particular site trusting that they would do a good job. Turns out, they never added any content to make it SEO friendly. There are no back links, metatags and keywords added to the site which translates that no one could see the site if they wanted to!
If you call these companies, rest assured that you will wait anywhere from 15 minutes to an hour on hold to speak with someone!. Then you will be transferred around until someone with a litttle intelligence gets you to the right department. There you will be greeted by an employee who is condesconding, rude and totally unprofessional!
When you ask for a name, they will throw you some generic name and will not give an employee ID. How many of you are sick of waiting on hold and then speaking with someone who wants your entire life history but yet will not give any of their information out to you. They treat you like they are above you. The calls are also recorded by yet they do not give you warning at the beginning of the call about the recording. If you call them and this happens, call the police.
To salvage my site and try to get back business I lost, I purchased their "gorilla marketing" services. For this money taking money off my credit card each month, they promised me in return a huge push in the search engines for my site. I was told verbatim that I would see results in 30 days and top 2 pages in less than 90 days.
It has been 4 months now and I never heard back from my rep. and I can find my site listed in any search engines! When I challenged them on that, they told me it would take time but could not tell me approx. how long that might be. I asked them to send me the keywords they used but they did not send it. I believe that this company is nothing but a warehouse fraud. Like other scam companies, Network Solutions hire their employees to heard up the cattle to make their millions but do not deliver on results or customer service.
I found my site listed on google by typing in my exact company name and fpound to my utter dispair that the description under my company name was all html code! When I questioned them about that, they also blamed me on it! I also found out they never linked all of my domains that point to the site.
To date, I never have received any business calls from my site or google search because Network Solutions and web.com ripped me off!
I did some research today and I could not find my web site listed on the first 20 pages! They simply stole my money and did nothing. In fact, I got a supervisor on the phone that told me that I was responsible for doing the work myself!
As for web.com, they are worse. They treat you with disrespect and are rude and disrepectful. They also have a habit of talking over you at every chance. Last week, I was on the phone with about 9 different agents over a span of 7 hours!
Not getting any assistance of any kind, I started to look around on their site for my settings and found out that they never enabled any keywords, metatags, back links, NOTHING! So basically, stole all my money which is now in the thousands and I got no identity on the internet. If you ask for a supervisor, you will be told they only have one and that ONE is not available. Stranger than fiction?
They are also blatant liars when they told me they sent out e-mails they I had to do work on my site! First, no e-mails ever came from them. I checked my mail and spam folder 3 times to make sure. There was nothing there. Besides, what I am paying them for if I (the consumer) have to do the work?
These companies and the people that work for them need to be accountable for their actions. They are criminals because they take your money under false pretentions. This is done over state lines and most likely international which would make it an FBI and Interpol issue. They need to be incarcerated.
Please pass this along to everyone you know so that we can take the trash off the internet. Watdch out for their "FREE WEBSITE" deal they advertise!
Like other complainants, I too discovered an unauthorized charge from network solutions of $184.30. This action caused me to cancel my credit card, with Chase absorbing the cost and several hours of my time tracking this down. Chase called it credit card fraud. I'm considering filing suit against them and alerting the state attorney.
I am fed up and will end the years for which I have been a customer. After purchasing a supposedly-sufficient and complete WordPress blog hosting package, the entire thing shuts down after a minimal number of posts to my blog and I get error message (below) that insufficient memory has been allocated to the package (as packaged and sold by Network Solutions). After untold hours fruitlessly trying to solve it, I call customer service and am told there is nothing I can do EXCEPT to pay $59.95 to change the memory settings. Obviously, they should know to include sufficient settings in what they package and sell--rather than do an after-the-fact bait-and-switch to pay them $59.95 to make this simple tweak to THEIR package. There were no options originally offered me to specify a different memory. How many other customers are they ripping off with this $59.95 fee?
network solutions are crooks.
I have been fighting with Network Solutions for months now.
Everything they do is most likely elegal.
They are incompetent at best.
I wish someone had warned me.
The complaint has been investigated and resolved to the customer’s satisfaction.
network solutions sucks
We have spent soo many years dealing with the bad NS. Thier outragous hold times, there incompitant staff, Thier ridiculous 4 month owernership transfer (notery rebublic required)and not too mention thier Toll support number. Nothing like spening an hour on hold and paying for it. I recently moved a portion of my domains to GoDaddy. I have to tell you thier support is night and day from NS. Thier online tools that let you completly control your domain in any means you wish(Change Ownership took 1 day). The first problem that I recieved from NS was an email telling me I had to call them to get the transfer completed. I sat on hold for only 10 minutes ( I guess they figure this out and are scared to death of loosing everyone) only to find a high preasured sales person trying to get me to stay. He had nothing technical to offer so I did not need to call him at all. Then I received antoher email that tells me I do not need to respond to let the transfer take place. But, If I do want to cancel the transfer to click on the link. Needless to say, I did not want to cancel the transfer so I did not click on the link. I found out later that if you do not click on the link, you cannot approve the transfer. They completey screwed up my changes to the domaain. It finally went through after several days but caused major problems during these 3 days. I complained about the letter and they assured me it would be changed and worded differently. That was almost a year ago. Still seiding the same letter out today 11/9/05. I called them to complain. I read the letter to the rep and asked him what it meant. He replied exactly the way I originally thought. Then when I told him that you could approve it unless you clicked the link, he stated that I mis understood. It was then my fault. Run as fast as you can!
The complaint has been investigated and resolved to the customer’s satisfaction.
Network solution sucks. I hosted my website with Network solution and after few weeks I have move my site to another host.
But if you are a email spammer than Network Solution is the right place for you, as if you browse their website you will not find any link or email address to complain about email spams from domains hosted and registered with them.
In a NUT SHELL, network solution is GOOD FOR SPAMMERS and BAD FOR SERIOUS BUSINESS OWNERS.
Network Solutions ia an unholy den of spammers. NS client aweber.com claims to be sending ads to 40, 000, 000+ email boxes each month with no worry about receiving a spam complaint. The statement is presumably based upon malafide aweber-NS relationship. NS has no abuse report information on homepage and refuses to accept spam complaints against its domains hosted elsewhere. I solicit a worldwide bycott of Network Solutions.
unauthorized billing/horrible service
Network Solutions has apparently dissolved Monster Commerce and moved everything to the NS servers... Apparently they failed to move the billing addresses... Instead of billing my Amex Acct which has been set up for 2 years...Network Solutions went digging into their old files and billed a defunct credit card that I no longer use and that they have no authorization to bill! The CC company issued a credit immediately and when I called Network Solutions to complain ...they told me that since I did a chargeback, my site would probably be shut down.! Their mistake and they are threatening me! This after having all my email addresses connected to my ecommerce site messed up and not forwarded! This past summer I spent hours and hours on my premigrated site that they could not get to work properly ...Of course they tried to tell me it was just me, which I knew was not true after talking with several other Monster Commerce clients...They ended up canceling the balance of scheduled migrations! Hence, my site is still on an antiquated platform... For my trouble, I was told I would probably have free billing for a year... Corporate and the head of technical has not replied to any of my emails... Buyer Beware...and by the way... NS overcharges for domain names big time... $34.99? GoDaddy.com is only $9.99!
bad service
All, you are not going to believe this. I am launching a new web site and I can't login to my Network Solutions account. I called network Solutions and I am told by Lee (a supervisor) that the account has a lock and the Executive Team will be calling me Sometime Next Week. I am beside myself in disbelief, I have 15 developers and 10 testers here and no...
Read full review of Network Solutions and 3 commentscompany treats me like cheap commodity!
After going through a very bad experience with previous web host and registrar, I decided to switch to Network Solutions sometime this year (2006), thinking I was making the right decision.
My choice was based on the information I gathered after visiting their website and talking to their Sales people, trusting that the information they gave me was accurate.
I was very clear from the very beginning about what I needed. I was looking for a hosting package for my three websites that would be compatible with my current shopping cart and that would include private registration. I specifically asked if their server supported CGI scripting for the PDG shopping cart. I also told the sales rep that I already had my own secure certificate. I was told that the CSR would take one or two hours at the most, and the certificate could be installed in 24 hours or less - provided that I made a phone call to Tech support with a special request, which I did.
First, Network Solutions sold me the wrong package. Their Advanced Unix package, for some reason, did not meet my needs. When I called back, I spoke with a rep that was very courteous and prompt to cancel the wrong package and issue a new one. He even set up the sub-domains on the new Advanced Windows package in less than 30 minutes! I was really impressed, thinking this time I must have "hit the jackpot" when it comes to web hosting, but boy was I wrong! I had no idea of the nightmare that lay ahead of me!
After waiting for almost three weeks for the websites to get transferred (due to my previous registrar's fault), I thought, "Now that the transfer is complete and the website ready for the secure certificate installation, I am in good hands!"
I had to wait almost two days for Network Solutions to generate a new CSR and another two or three days for the certificate installation!
At 3:30 on the morning of February 6, I found out my shopping cart could not be accessed; it was returning a CGI script error message. I called Network Solutions Tech Support immediately and made about 8-10 phone calls throughout the day. They kept telling me the same thing, that they were working on the issue. Finally, they referred me to PDG, the shopping cart vendor.
If it wasn't for PDG, I would still probably be waiting for a Network "Solution". PDG found out the problem had to do with "script aliasing", whatever that means. On a conference call with PDG and Network Solutions, I was told that their system DOES NOT support cgi executable files! This information was never given to me by their Sales rep.
The bottom line is that, because of Network Solutions mess-ups, I wasted countless hours of my time transferring my web content to their servers and making unnecessary phone calls to no avail. Thousands of dollars in potential sales were lost due to Network Solutions inefficiency.
Despite Network Solutions selling me apples for oranges, they made several charges to my credit card. I contacted their Administrative Office and was promised more than once that the money would be refunded in full. More than 3 months later, I'm still waiting for $75 to be credited. I'm just waiting for my website registration to be moved to a new web host. Once transferred, a dispute will be filed with VISA for the refund that I am entitled to. When I told Network Solutions that I would file a dispute, they warned me that if I did that, the service would be cancelled and my websites would go offline. That's a sneaky way of keeping a customer's hands tied up. Stay away from web hosting companies that sound very courteous on the surface but sell you the wrong product and drag their feet to give your money back! This is NOT the kind of "solution" a customer would expect from a reputable company.
Update: After giving Network Solutions an ultimatum to refund my account, I verified with my credit card company that they finally refunded the $75 that they owed me. I still went ahead with the domain name transfers. After all I had to go through, I'm at wit's end with this company.
I had to make a last phone call to Network Solutions about a website that was not transferred. The CS rep, in a last-ditch attempt to gain my business back, offered me a $9 reward if I stayed with his company. In view of the hassle and the financial losses I had, my response was short, "Absolutely not." Frankly, I don't know what to do with so much money. I love when a company treats me like cheap commodity...
Oliver
Assistech
Domain fragrance1.com was removed from April 25, 2024 - my email was changed on my account without authorization when an implementation of two factor authentication was made - the first email to that address was December 2023. I was not given any notification. Currently domain is listed for sale $4,099.00. I own fragrance1.net.
dear Sir,
I am contacting you for 15- 20 days for my refund. Till now nothing is happened. What will be next step?
Regds
Accounts regularly being handed over to their credit department for non-renewal of services. Over charging for SSL certificates x 4, I only have two sites.
For over one week I have COMPLAINED TO NETWORK SOLUTIONS. My email ( ashutosh@ashutoshsaxena.org) does not work on WEBMAIL, ON IOS or other EMAIL CLIENTS. I have changed password every day. Their Customer Executives Dismiss by forwarding FAQ’s. I need access to mail.
Anyone, please provide list of NSI competitors. I'm more than ready to switch companies.
About Network Solutions
Overview of Network Solutions complaint handling
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Network Solutions emailsabuse@web.com100%Confidence score: 100%Supportpremiersupport@networksolutions.com98%Confidence score: 98%communication
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Network Solutions address12808 Gran Bay Parkway, Jacksonville, Florida, 32258, United States
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Network Solutions social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Network Solutions contacts
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You do not need an access code to transfer DNS. It sounds like you need an authorization code to move the domain ame out of Network Solutions. If you cannot access the account and don't know your logins, passwords, don't have access to the email or phone number on fle and no one can verify any of the information on file, they do request documents to protect the domain name from fraudulent access. Also, expiration dates cannot be changed for domain names with any domain registrar. It is actually impossible to do. It seems by reading this review that the issue is not with Network Solutions, but rather with your understanding on how domain names and the internet work.