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My Kia Sorento (TBQ1368) air cond was not functioning and I went to the Kia Service Center in Setapak to check what was exactly the problem. Very clearly it was air cond not functioning and so the officer on duty on Monday, 22 May 2017 morning agreed to help check. A few minutes later, she return to inform that the equipment to check the air compressor of the car in the center is broken and so asked me to go to Service Center in Batu Caves.
I went to the Service Center in Batu Caves and was informed that the air cond compressor of the car is not functioning and need to be repaired. However, they do not keep stock of the item and it will take about 2-3 weeks for the stock to arrive if they order it on 22 May 2017.
Given this situation, I am unable to use my car for the next 2-3 weeks and I am stranded. This is very disappointing from a customer stand point. Firstly I am made run around to check what was wrong with the car and when is know, the parts are not available. The Service Center personnel
are not customer oriented at all and unable to comprehend the difficulties a customer is facing. At the least they should have checked if there are any other problems causing the air cond issues especially this car is still under warranty.
My ask for now is to get the parts in early and fix the problem within days. How could I go around without a car especially when we have our daily work and routines. I hope at least you understand and get to the bottom of the issue right away.
This is the same old tricks. They will tell you they have no stocks and have to wait for months. You will wait until you have to fix it yourself from outside workshops. Hence, they save on the warranty cost!