Napa Auto / Deceptive Practices
I had my suv serviced at this location for my brakes about a month ago. The brakes work just fine but when i got my car back the vehicle bounced really bad, which had not happened prior to taking my vehicle in. When calling and talking to Chris the service manager, he said that my tires probably had too much air in them and to bring it back in. I took in the car on way home from work and they told me that i was nuts and that there was nothing wrong with the car. This was odd, since it was bouncing so bad that it was painful. The vehicle settled back in and was fine a day later, so still dont know why it bounced. Over the holidays, my radiator started leaking on my vehicle and took it into this location, since it is close to my house and they replaced the radiator and hoses with an oil change for $715.00. Funny, not only did they charge me for an oil cap (for the 3rd time in a row when getting an oil change for about $20.00) but the car started bouncing again. A day after the whole radiator system replacement, the coolant started leaking. Took the vehicle back and they said that they checked it out and think that it is the water pump which would have to be replaced. Told them that we did not authorize the repair and would come back to pick up the car. When picking the keys up they informed us that it would cost 80 bucks (which Chris failed to mention on the phone) to just look at it and it could be the gasket but they would not know until they took it apart. They are sheisters and will never take the car back there again. DONT take your car to them as i would not be surprised if they rigged the vehicle so they got return business. BTW the car still bounces, and not sure why.