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Napa Auto / Deceptive Practices

1 18705 E Business Park Drive, Queen Creek, AZQueen Creek, AZ, United States Review updated:

I had my suv serviced at this location for my brakes about a month ago. The brakes work just fine but when i got my car back the vehicle bounced really bad, which had not happened prior to taking my vehicle in. When calling and talking to Chris the service manager, he said that my tires probably had too much air in them and to bring it back in. I took in the car on way home from work and they told me that i was nuts and that there was nothing wrong with the car. This was odd, since it was bouncing so bad that it was painful. The vehicle settled back in and was fine a day later, so still dont know why it bounced. Over the holidays, my radiator started leaking on my vehicle and took it into this location, since it is close to my house and they replaced the radiator and hoses with an oil change for $715.00. Funny, not only did they charge me for an oil cap (for the 3rd time in a row when getting an oil change for about $20.00) but the car started bouncing again. A day after the whole radiator system replacement, the coolant started leaking. Took the vehicle back and they said that they checked it out and think that it is the water pump which would have to be replaced. Told them that we did not authorize the repair and would come back to pick up the car. When picking the keys up they informed us that it would cost 80 bucks (which Chris failed to mention on the phone) to just look at it and it could be the gasket but they would not know until they took it apart. They are sheisters and will never take the car back there again. DONT take your car to them as i would not be surprised if they rigged the vehicle so they got return business. BTW the car still bounces, and not sure why.

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  • Sa
      10th of Jan, 2010
    0 Votes

    I had something similar happen to my car at a different service station. After months of repeatedly returning the car and being charged for different repairs to correct the bouncing and crunching sound in my car. Which also included having new struts installed. I finally carried it to a different service department and learned that during one of those multiple repairs done to my car it was the motor mounts that were cracked all along causing the bouncing. Each time I carried the car back they were would guess and have me replace something else. Once I learned what the correct diagnosis was and had it repaired correctly. It immediately stopped the bouncing. I returned to Check Up Plus with all the receipts I had paid on unnecessary repairs done to my car and insisted on refunds. Or I was prepared to take them to litigation to recover my unnecessary repairs, loss of use of my car, and expenses. They were shocked when my car no longer bounced and was easily diagnosed somewhere else. I think they were waiting to see what-else they could stick me with, when they saw me drive up again for the 9th or 15th time? They did reimburse me for all unnecessary repairs and also gave me a year worth of free oil changes. Needless to say I would never trust them with my car again nor dare to have any free oil changes...

    PS: On one of my waits I saw one of their mechanics frustrated on someone else's car and started hitting the part with a tool plus when he removed other parts from the car some plastic. He would throw them on the hard concrete floor. I was shocked and brought this to the manager attention and wondered if this is common when we leave our cars with them alone. I now make it a habit of waiting and walking back there to check on the car. I also have them give me the old parts and show me the problem before they make any new repairs to my car. In my case I had all the old working parts and had them put back on my car plus refund me. Good Luck hope this helps in some small way. Been there, done that, and know the frustration you must be going through. God Bless and Help You Solve This Problem.

  • Bl
      6th of Mar, 2011
    +1 Votes

    I'm confused. NAPA Auto Parts doesn't own or operate any repair facilities so I am unsure why your complaint is directed to them.

    They do have an autocare program that allows shops that meet certain requirements such as being ASE certified and having insurance, to hang a NAPA sign and offer a warranty on repairs if they are using good NAPA parts. However, they are not owned or operated by NAPA.

    Likely the shop you went to had a name of it's own, which would have been more appropriate for this complaint, so that others would know which shop it was and how they treated you.

    Otherwise it would be likely posting a complaint about "cows" because you got bad service at MacDonalds.

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