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NAPA AUTO PARTS CO / GENERAL DISRESPECT OF WALK-IN CUSTOMERS

1 6015 GOODMAN RDOlive Branch, MS, United States

Let me start out by saying: If you work for Napa-you suck like your company.
I have been in the vehicle maintenance business for years before retiring with 25 yrs in a government police fleet.
I was offered a Mercedes Benz apprenticship at age 19. I was a Nissan Technician also. I also worked on police vehicles
and some large dump trucks. Bottom line: I was a Senior Inventory Manager over a lot of parts at which time I noticed
that Napa had a don't care attitude about anything. Unfortunately, I was not over government purchasing contracts, who we used and who we dumped. At the time, Napa was one of the automotive parts companies on our list.
My experience does not mean that I know everything. I do know crap when I see it.
I am now retired from vehicle maintenance but I still fix vehicles and walked into a Napa in Olive Branch MS to find a
heavy impact socket not available at Autozone or othe local auto parts places. A Napa employee asked me how many
times I was coming back this week. Another said: " If it had been 30 minutes later, I would be standing outside looking at
a locked door. The employees were rude and I walked out. I made the mistake of letting them know that I was going to
corporate. They got their stories together. I called the store manager first. He basically called me the same as a liar,
and said he would take my word for it, but he didn't believe what I was telling. I then called Atlanta to talk to a higher up.
I was referred to a district guy in my area. He never called back with any results. Just ### canned my case.
This isn't forgotten. I don't give out disrespect and don't accept any. So Napa, i hope something happens to bring u down.
You deserve what you get. I wquld have spent hundreds that day. A local customer-

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