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MyHeritage / sum of money taken from my bank account

1 United Kingdom Review updated:

Name: Peter Miles

Address: Flat 57, Kennedy Court, Green Street, Stourbridge, West Midlands
DY8 1UB United Kingdom

A payment of £152.64 has been taken from my bank account without my prior knowledge and authorisation from me.

Details: Description INT'l 0063279726BLS*MY HERITAGE_LTD 77432315VIS

I have never entered into an automatic payment scheme with My Heritage.

With respect, I will expect an explanation and a refund with immediate effect please.

Thank you and kind regards

Peter Miles
Tel; (+[protected] Mobile: (+[protected]
Email: peter.miles57@gmail.com

Pe
Sep 12, 2018
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Comments

  • Hu
      12th of Sep, 2018
    0 Votes

    Dear Peter,

    I am very sorry to learn about your experience.

    We value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan, you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.

    I would be happy to assist you personally to resolve this issue for you. Please send me a message from your registered e-mail address to hugo.vipsupport@myheritage.com at any time.

    Kind regards,
    Hugo, MyHeritage Team

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