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Name: Peter Miles
Address: Flat 57, Kennedy Court, Green Street, Stourbridge, West Midlands
DY8 1UB United Kingdom
A payment of £152.64 has been taken from my bank account without my prior knowledge and authorisation from me.
Details: Description INT'l 0063279726BLS*MY HERITAGE_LTD 77432315VIS
I have never entered into an automatic payment scheme with My Heritage.
With respect, I will expect an explanation and a refund with immediate effect please.
Thank you and kind regards
Peter Miles
Tel; (+[protected] Mobile: (+[protected]
Email: peter.[protected]@gmail.com
My Heritage took money from my bank account without my permission to extend my subscription without telling me I did not want to extend any subscription phone call just cutting off when I phone I have emailed on numerous occasions and just keep getting reply to tell me that I have paid for another year which I didn't want
Dear sir, From Thailand .A payment of 5, 062.97THB was taken from my bank account without my prior knowledge and authorization from me.
Details: MYHERITAGE
Date: 2021/09/29 a last 08.12 am.
I have never entered an automatic payment scheme with My Heritage.
Respect, I will wait for an explanation and a refund with immediate effect please. Best Regads, Aiwarin4699@gmail.com
Name: Carles Bosch Moya
Address:
A payment of 240.79€ was taken from my bank account without my prior knowledge and authorization from me.
Details: DescriptionBLS*MYHERITAGE_LTD [protected]-APARTMENTS)
Date: 27/07/2019 a las 00:00
I have never entered an automatic payment scheme with My Heritage.
Respect, I will wait for an explanation and a refund with immediate effect please.
Thank you and cordial health in
Carles Bosch Moya
Dear Peter,
I am very sorry to learn about your experience.
We value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan, you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be happy to assist you personally to resolve this issue for you. Please send me a message from your registered e-mail address to hugo.vipsupport@myheritage.com at any time.
Kind regards,
Hugo, MyHeritage Team