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Mr. Rooter / failure to follow company philosophy rules

Kansas City, MO, United States Review updated:

I decided to call Mr. Rooter to have a clog in my toilet unstopped. I looked on the Internet and saw wonderful ads showing how their service people carried a mat & wiped their feet before entering customers home. In reality, the service man didn't wipe his feet at all, augured my toilet, talked about his dog for 15 minutes and told me that he felt something hard in the line but didn't get it out. I still have a slow running toilet and I was charged a very high price to hear about his dog. Never again Mr. Rooter ! I tried calling headquarters and always got an answering machine
and my calls were never returned. Steer clear of this business !

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Comments

  • Ta
      27th of Jan, 2013

    Unfortunately, you and I know what the stark reality of dealing with Mr. Rooter Plumbing is. They don't follow company philosophy or do they? I believe they tell consumers one thing, but behave in a different manner. Corporate cares about their bottom line, not about the consumers that are feeding their piggy bank. I wish there was something we could do on a larger scale to inform them that consumers expect to be treated how advertised. They disrespected our home as well.

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