SUBMIT A COMPLAINT

Mr Price Group / MRP / mrp mobile after sale service

Durban, South Africa

I entered into a cellphone contract with mrp mobile. The device i received had problems the first week I used it. I phoned to have the device replaced but I was told that it can't be replaced without it being assessed. I accepted the explanation and requested a loan unit as I am unable to sustain my work ethic without a cellular device. I requested a senior member to contact me as soon as possible. No one phoned me back. I phoned again because a courier company contacted me to collect my telephone. Again I was told the same story. I am utterly disgusted with the way my situation was handled. Where are my rights as a consumer? The phone has serious software problems but I am being told to go without a device for three to four weeks. Why was all this not explained in the sales pitch. Where are the promises of excellent service your company will provide?

As
Jun 20, 2017

Post your comment