I was presented a Motorola Cell phone MotoRazr2 Reference number 7549755860 Product Model V-8, MSN No F56WHX2TVJ by Warid Telecom as a surprise gift. Scanned copy of letter of Warid company and warranty card are attached with this mail.
I would like to inform you that the battery of this mobile set hardly last for one day. I am also facing problem with the cover of the chargeable port which is chipped of right from the first day and is very loose. I am attaching the picture of this port as well.
I went to the one of your Motorola outlet on main Boulevard Lahore on 29 July 2008 and was surprised to see the behavior of bunch of stooges that have been employed by you who were sitting without the electricity. They made me wait for 30 minutes on the plea that it was lunch break in the head office and without prior permission from the head office they were not in a position to repair the mobile set. After contacting the concerned person after half an hour I was asked to leave the set for two days. I wonder if you require two days for replacing the charging port cover? I therefore refused to leave the set for for two days where it was a job that would have required only 2 minutes.
I request you to kindly arrange to get my set replaced or repaired immediately. I also suggest to forward my complaint to your head office and to Mr. Nadeem Safdar and let me know his response. Please get your staff properly groomed for dealing with customers. My address is given underneath. Thanks.
Syed Masood Haider
Depilex (Pvt) Ltd.
14 C - 1, M. M. Alam Road,
Gulberg III, Lahore.