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MetroPCS / the worst experience I have ever had with any company ever!

1 United States Review updated:

I have had the most horrible experience with Metro PCS. First of all their website happily claims 24 hour customer service, however if you try to call and get an operator it will never happen, it will say Im cannot do that but try our website.

Of course on the website there is no email or any way of contact except calling, even the people at the store are useless. Secondly I received my replacement phone after filing an insurance claim only to find out the suspension I did on the account is really not that at all. Every other company I have ever been with before thats pretty much all, when a customer service reps tells you not to disconnect the phone but to suspend it, it means that when your replacement comes you will be able to resume where you left off, not loosing your balance, well this is not how they work, I was told suspend only holds my phone #, ok well I may not be the smartest person in the world but why would any person pay 5.00 a month for insurance, pay a 50.00 deductible, file a police report, file the claim report, have it notarized, and still loose the month Ive already paid for when I could have went to the store paid 99.00 got a brand new phone, the 1st month free and had this all done in a matter a minutes. I would calculate my loss at 58.00 for the month i lost, 6 months at 5.00=30.00, 50.00 deductible, hours and hours of trying to reach the 24 hour customer service dept and lost time from work as I had to drive to a store to try to turn off the phone which they cannot do and had no more help for me than call the 800 #.

THIS HAS BEEN THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY COMPANY EVER. ITS ALL GOOD UNTIL YOU NEED HELP OR TRY TO CALL THEM!

  • Gray Boy's Response, Mar 16, 2018

    The metro PC's retailer in West Owens on the westside Las Vegas NV . The metro store on h St and Owens sold my mom a S8 instead of a note 8. Metro PC's should have never sold a phone! Period

Va
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Comments

  • Gr
      22nd of Sep, 2007
    +1 Votes

    Worst is right! Never had such poor customer service myself!

  • Dw
      5th of Jul, 2008
    0 Votes

    i have a metro pcs cell phone huawei m318 i have a big big black football on my phone screen that blocks my view from reading my text message and my incomeing phone calls metropcs & asurrance the claims department very very very rude employes and superviers also they both refuse to send me my replacement phone .and they took my issurance away from me also .also the metropcs stores in norwalk california are rude their repair people don't care about us metropcs customers ..here is my metropcs number 562-219-8921 please repair my phone that has the black football on my phone screen and please send my replacement phone r.s.v.p

  • Dw
      5th of Jul, 2008
    0 Votes

    a repair alert i repeat a repair alert ...to metropcs tech & asurrance repair tech if they can it will be a miracle .get this big/big/black football off the front of my screen ..here is my esn dec # 01807188604 plus as a extra bonus here is my serial number fmt812332837y manulfactor date 20080123 fix it r.s.v.p

  • Ma
      12th of Nov, 2008
    0 Votes

    My metropcs cell phone did not work in Orlando area in my 2007 and 2008 vacation. I decided to change for a cheapest plan because I was paying higher price for a service that they did not provide. I stop letting metropcs free access to my bank account and I pay manually online. I paid my cell on 11/11/2008. They say "wait 2 hours" after pymt but my cell is not working. 24 hours later I called customer service, after long minutes waiting, left a message to metropcs supervisor "RENE" and to Charles - ID 13282 to solve the problem...the pymt is already in their account, my cell is not working. Metropcs takes for granted their customer. They do not care about...

  • An
      15th of May, 2009
    -1 Votes

    don't talk about metro pcs like that.. i went to metro pcs on nocross, located at 6065 s norcross tucker rd . and they are amazing people that try to fixed any problem that i had... they are so polite and helpful in any way i ask them to... so not all the metro pcs are the same...customer service in this metro pcs store was great. If you guys dont like the rest the metro pcs try in this location located in Ga... they will help you in any way you want and also the will be nice about it.. i hope you guys give it a second chance to this store in Georgia...and if your service is not working in other states it may be because you have a low plan. but i think metro pcs does have a nationalwide coverage and they have great plans that fits all kinds of people

  • Fi
      4th of Sep, 2009
    +1 Votes

    Ok whoever wrote this is comletely right...i finally said i wanted someone in sales and when i told them i had a question about my bill they said o we are sorry we don't have anyone to assist you with that. I have never been so fustrated with a customer service in my life!!!

  • Ms
      10th of Apr, 2011
    0 Votes

    I tried to help my blind neighbor disconnect her phone service because when she moved back here. The phone did not work and she lost all the extras for which she was paying. The stupid thing is my uncle uses Metro PCS and so she sent him the phone because his was broken. Metro PCs treats their prepaid customers as if they have a contract. There is no where on their website to disconnect service so it can be transferred to another user. How dumb is that I reported them to the Better Business Bureau in California. I think everyone should do the same until someone answers that 888 number.

  • Lu
      13th of Aug, 2018
    0 Votes
    Metro PCS - Purchase, Hidden Fees
    Orlando
    Florida
    United States
    Metropcs@commtogo.net

    After purchasing 3 phones from METROPCS on S. Kirkman Rd, Suite 101, Orlando, FL, I realized I was charged $50 in hidden fees. When I called, I was told Retail stores can charge whatever fees they want. Those fees were not disclosed to me. There was no recourse. These unjust practices should be highlighted and customers should be compensated.

  • Ab
      14th of Aug, 2018
    0 Votes
    Metropcs - Phone bill
    Hopkins,
    United States

    I was trying to pay my phone bill I didn't know my code and she started yelling at me so I stopped her and told her bye !!!

  • Na
      14th of Aug, 2018
    0 Votes
    Metropcs - Stylio 4
    Hyannis
    Massachusetts
    United States

    U guys did not honor ur promotion for half off 179 89.50 when u add a line ( or phone upgrade ) ... I talked to customer service numourous times each time thier supervisor agreed with me n still paid full price not satisfied very unhappy!!

  • El
      15th of Aug, 2018
    0 Votes
    Metro PCS - lg stylo 4 phone about promotion
    breham tx
    United States

    the merto pcs in breham tx they promise me a 2 promotion and buy the other 2 for 179.00 for tje lg stylo 4 .and a 5th line for 125.00 and they said they would me know the phones comes in it been of a week and I went today on 7-2-2018 still had no phones ond the promotion ends today but the promise me.

  • Po
      15th of Aug, 2018
    0 Votes
    Metropcs - Mobile Hotspot
    Salem
    Oregon
    United States

    Got explained the mobile hotspot by 3 different women they all had different stories, asked for corporates number 1 women said NO!! Very rude, apparently you need to retrain your employees
    The metro on Lancaster very unorganized, and rude

  • St
      15th of Aug, 2018
    0 Votes
    Metropcs - 48 hour extension updated policy
    Dallas
    Texas
    United States
    Metropcs.com

    I have been with metropcs since 2012, and I called in for an extension so I can drive lyft to pay my bill but apparently metropcs no longer extends data access with the extension. I'm very upset!! I may be leaving metropcs

  • Ya
      15th of Aug, 2018
    0 Votes
    Metropcs - Customer service At metro pcs
    Rialto
    California
    United States

    A few days ago i went to metropcs on 625 S. riverside ave in rialto. I was treated badly by a girl named amanda. She left me talking to myself, was on her phone the whole time and made fun of me when i asked her a question. She definitely cost the store a sale because thanks to her will never go back there She was the definition of a bad employee

  • Je
      20th of Aug, 2018
    0 Votes
    Metropcs - my phone bill
    Grandview
    Missouri
    United States

    I have went through a tuff spell and now am back working. A friend payed 20 dollars towards a new cycle when I lowered my plan to 30 I am thinking awsome 15 maybe 20 more and ai am on no I was told that was only late charges And I was hung up on by one supervisor I am furious and want results or will take my buisness to boost

  • Gl
      20th of Aug, 2018
    0 Votes
    Metropcs - zte blade
    GREENVILLE
    Alabama
    United States

    I've bought 2, phones from metro within a year not didnt last past 6 months supposed tobe receiving another phone its been 9days nothing no one answers phone at store I've paid for service that hasn't een used cause I have no phone I'm thinking seriously about switching

  • Te
      20th of Aug, 2018
    0 Votes
    Metropcs - Employer Chelsea crutchfield
    Pasadena ,tx
    United States

    This is a young cousin female who is an employee in the Pasadena office, she has a horrible attitude and very rude and was always on her phone when I was trying to talk to her. When I would ask her how much longer she would tell me just be patient because she was on the phone with her boyfriend and needed to see what he wanted

  • Na
      20th of Aug, 2018
    0 Votes
    Metropcs - Iphone
    Las Vegas
    Nevada
    United States

    I had just bought an iPhone from here. Along with a screen protector. Once I got in the car and try to use my phone it will not work. So I brought it back into the MetroPCS and they refused to give me my refund. I just spent $250 on pure garbage.Thanks alot to the crappy manager Brenda.

  • Gr
      21st of Aug, 2018
    0 Votes
    Metropcs - Metro PC's sold my mom a Samsung S8 Making her think she was getting a Note 8
    LAS VEGAS
    Nevada
    United States

    Metro PC's retailer sold my mom Samsung S8. Making her think is was a note 8. She immediately return to the store. And they will not refund here. Metro PC's doesn't have note 8. When she walked in to the store they should have made her aware that the S8 and note8 are not available! And to sell her that device is just shameful!!

  • An
      28th of Aug, 2018
    0 Votes
    Metro pcs sucks - Fraudulent charges
    Anaheim
    California
    United States

    I have a 60 dollar plan on metro pcs
    Today march 30 I get 16 text messages say your account status was changed
    I called that stupid 1 888 number and they didn't do [censored] I called my credit card company to stop all charges this is the 2nd time this happen to
    I'm done with metro I am trying sprint

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