Metro by T-Mobile

I purchased a family plan, I had three lines suspended due to one telephone was stolen, 2nd one line was suspend due to one child was placed on punishment because miss use of phone and have earn phone privelges back, and the last line suspended to because of disrespect to the parents. There is one open line at this time. The telephone number list above was stolen from my family plan and made into a separate account without my promise. If someone in the metro pcs team is allow to bypass all my security code in place and never one thought to call me to inform me about the change, I feel that my rights have been violated, brieth of contract have occured, and that I have Paid for the 4 lines and 4 lines are what I am contracted for. I paid for the telephones and activatives fees, then to have one line stolen from me, that there was no fees occured for that person and my billing payment changed and my security code broken into to this person to remove #[protected] from my plan. I want a full investigation done and I want this phone line restore back to my account. [protected]@live.com

To the importantance of the complaints board, and the consumers board of business, s . Do to fraudulant illegal activity, s within the business, s known as the metro pcs and sub businesses within the telecommunication, and communications systems of this branch of business . Do to the importantance of this individual complaint, as a customer of the metro pcs business, s of the area of losangeles, ca. I would like to formally bring this nature of complaint and state and public justice offences, and crimes, and punishments under the chapter 162 -162.005 to 162.425 under the state and public justice offences of the state of california, and the S.l1434, the department of state, foreign operations, and related programs appropriations act, 2010. Do to great concerns of i, mr, sidneyraysnellings, customer of the concerns of the conplaints of illegal line tampering, and phone tapping, and account information being released without proper legal authorization of i, sidney ray snellings . With great concerns and legal reasons of placing a formal investigation of this accurance of the place of business and individual, s as employee, s, I do hope this formal complaint brings great concerns to the complaints department, and consumers affairs . Thankyou,
Sincerly, Mr, Sidney R. Snellings

We have signed up for Metro PCS unlimited call, text and internet service almost 8 months ago. The text message service is horrible. Some times it takes almost 25 minutes to reach a text message. It's causing lot of trouble for us. My wife could not reach me many times to pick her up because the call from her Metro PCS phone did not go through.
I called the tech support and the guy mentioned he cannot do anything because it's coverage issue. I did a test and seems like Metro PCS has no contract with other carriers to use their service in an area where Metro PCS do not have coverage.

I can't believe anyone uses this company no matter how cheap they are, the government should do something to stop them from misleading the public and wasting people's money. When I asked for "the cheapest service they have" I was signed up for more than was necessary, which was not their cheapest service, the salesperson deliberately misled me. The new phone was supposed to have a rebate, but the form provided for the rebate had an expiration date earlier than the date I bought the phone. When I went back to get another form, they told me the promotion had ended. They have NO WAY for you to change the number of times your phone rings before going to voice mail. Not to mention that their service is absolutely terrible, no matter where you are located. Voice mail is often received in the phone 24 hours late. I had them once years ago and they were even worse then, I thought I'd give it another try, and it has been a waste of money and a huge waste of time. DROPPED CALLS, LOST BUSINESS, VERY POOR RECEPTION ALL OVER FLORIDA. Warn your friends and family.

I bought one of thos ZTE Essenze from the metropcs located in meijers at 13 and john R on December 17, 2009 at about 4:30pm. I bought the phone when I was on lunch at work, I would say at about 4:30pm or later.

The guy rambled on about how what a "BAD MOTHERF##KER" this phone was, so I bought is for $106. I left work at 11pm when I got home I went to bed. The next day I woke up at 10:45pm, I didnt have to be to work intil 1pm so I watched a movie. I left for work and grabbed my new phone and put it in my big front pocket. I started to cupping candy at work and decided to text my friend, and what do you know the screen wasnt working it was all white. so I decided to take my phone back to get my money.I punched out for lunch and went up to there counter in meijers, I waited in line for about 22 mins because the women behind the counter was talking to another customer. I showed some one else that was waiting in line the phone and how it broke within less than 24 hours, The woman behind the counter finaly asked "WHAT DO YOU WANT" I was like look at the phone, She picks it up and takes it out of the case and saw that the phones screen was all white, She instantly said did you drop the phone I said no, then she said so you sat on it, I said no it was in my front pocket which are huge and not tight. she said nothing after that, then I asked can I get my money back for the phone i do not wish to trade back for the same crappy phone I WANT MY MONEY BACK! she tells me i need to have the case and everything that came with it so i tell my boss im taking a long lunch I go home and get my box and every thing that came with it including the crappy phone. When I got back to meijer the guy that sold me the phone was in there, once i showed up he started tell me the same thing the girl did, "YOU DROPED IT OR SAT ON IT " I Said no I did not, but after about 30 mins of him telling me it was me and something about "What did god break your phone, did I break your phone, we dont have a button that breaks your phone or something like that, he started to piss me off I figured he was cussing so I started to cuss. Then he told me to Get the ### out of here before i do something to you, I was THINKING WHAT IS THAT suppose to mean ? IS HE going to hurt a customer ? I walked away pissed off I called my dad and told him about it he came up at about 7 PM I took my break and went with him, my dad was talking nice at first but the guy wouldnt lisson to my dad too, he told my dad they just came out 8 days ago its new there in nothing wrong with this phone and never will have any problems, hes a tech he said i know this phone is good, My dad asked what kinda of crappy phone are you selling if it breaks within 12 hours of owning it with out me abusing or sitting on the phone. the guy just wouldnt give up and admit the phone was the problem not the customer. my dad told him you dont give a ### about the customers do you and he said nope i dont give a ### about customers, He said about 2 times, the funny thing about that a few other customers were in line looking at the guy as he said it. he told my dad theres nothing he can do for us and said something about a some office that wasnt there, that could help up.

I would say never get this phone and never trust metropcs, they are con artist, they act nice when you are handing them $106 but one you have a problem they dont do anything for you and threaten you on top of all that, I dont know if metropcs corporates care but I do so Im calling customer service tommarow and sending a letter to corprate asking for apology for all the trouble and for the guy threatening me. I dont think meijer would like to here about metropcs customer service, because meijer is a friendly store that is big on customer service, they take back anything even apples with bites taken out of them NO QUESTIONS ASKED. metropcs has something like that but they dont really care about the customers and wont give your money back even after asking a thousand question and accusing the customer that it is his falt and there is no way the phone has problems, and on top of it threaten the customer, but dont let me discurage you from buying the phone buy your on your own after owning it.

Thanks for reading this hoped you all enjoyed it.

Getting a new "Samsung Caliber" cell phone from Metro PCS? If you are using a lap top or PC running Windows 7, BUYER BEWARE! The software required to allow USB transfer to and from your new "Caliber" will not install. Therefore, you will not be able to use your data card at all, which is the ONLY way to use the music player or store data on your computer. I wrote to Samsung about the problem and they not only confirmed that Samsung does not have a driver compatible with 64 bit operating systems, but do not necessarily plan to in the future.

So, not only did Samsung miss the boat here, but METRO PCS is selling a product that is defective in that it does not function as advertised, unless you have a 32 bit operating system (example, Windows XP, Vista).

Their return policy limits phone calls use to 1 hour, so be sure to check out each and every feature, including downloading the software required to use the USB cable (disk included with phone) before you cancel your old phone service and start yakking away on ANY of the Metro phones. (The sales person at the Metro store said he heard that the Samsung Code had the same problem not downloading to Win7, but I can not confirm this.)

Under a month ago, purchased from Metro PCS at the 13200 block of Harbor Blvd, Anaheim, Calif. a Kyocera Laylo cell phone. Found out the camera did not function. Took it to the 6th Street Metro PCS store in Corona, Calif., was told by lady to take it back to where I purchased it. So I drove 40 minutes back to Anaheim, California where I was told to take it to the corporate store at Warner-Bristol in Santa Ana. Lady did not know the address of her own corporate store..but was able to give me directions on how to get there. I asked her, why she did not have the address..she said she was not given the address. Her fellow employee agreed. At corporate store, 25 minutes later drive, Robby finally figured it was a bad phone, went to the back room and came out to say there were no replacement phones and to come back in 6 days, after 4pm. I drove over 1.5 hours and delt with Metro PCS employees who are so poorly trained they do not really help and are not given corporate address of where to go to replace the phone.

metro pcs stopped selling a phone because of too many complaints. would not send recall on phone but e-mail stopped working on phone out of the blue and now they want 5 dollars a month for the service because of the brand of the phone even though people with the same plan but different phones do not have to pay extra for this service.

Metro pcs needs to be sued! For false advertising! Beware of the 40.00 plan with tax included! That is a joke they text me and told me to pay 42.17 you can not get any customer service when you have a complaint.

Samsung freeform cell phone purchased on 12/22/09. This purchase qualified for $20.00 rebate in form of prepaid American Express Card if purchased between Octo ber 30 - December 31, 2009 & mailed in by 1-14-10. Rebate form was mailed in with all items required by date, but I never received my prepaid American Express card that was offered! This is now 2 months later! Looks like just another REBATE RIPOFF to me.

My payment is due the 10th ea mo. I made an online payment on the 9th of June. 06/11 service disoconnected. I called MetroPCS, customer service told me to call their 3rd party payment proc. co, "Bill Matrix" to confirm pymt was rec'd. I called, they confirmed pymnt was rec'd. I called Metro PCS back with the confirmation #. They told me it would take up to 2 hrs for them to check their computer data base. Service never resumed. I called, they now turned my service back on but only for 2 days while they investigate (again, they say they will investigate further). I gave the Metro PCS customer service rep. the trace # and the reference # my bank shows to confirm they debited my bank account. 2 days later, I get a text msg. saying the case is closed and that I need to pay another month's bill to resume my service. Metro PCS claims they have 24/7 Customer Service. I attempted to call Customer Service after hours, the automated system says it cannot transfer to me to a live operator at this time.

I went online, on the 17th to purchase a phone for my son, I have a phone, the make was a huawei m750, I filled out all the info, but when I clicked sumit order, it refused my credit card, so I thought I had made error and resummitted 4 more times, still would not process, iwent to my bank where they told me my account was on hol, and the reason was that metropc, had taken $175.48 which would have been the total price for phone, they took this amount out 5 times, and bank accont is now locked, I called service senter, and they switched me to several people who new nothing! Total of 7 people from different services, they could not help, I am sooooooooooooo mad, right now, that the order did not go through, but that they took about $700.00 from my account and nobody know' how I can get it back, need it released from company. Asap

my daughter bought 2 cell phone on 1/29/2010 at the store on friday by sunday the phone she bought for herself the screen went blue she took the phone back up on tuesday and they could not fix it so the young lady at the store told her to take it to the corporate store in tampa and get her money back and she also suggested that she get another phone because they would refund her money back so she got another phone under the pretense she would get a refund back for the other phone . she took it to tampa they would not give here a refund because she got another phone in place of it she had to have a phone because of her kids needing to get a hold of her. they told her more or less to bad no refund she spent a 140.00 on a phone she could not use and they would not refund her only had the phone for 3 days and then spent another 90.00 on the second phone we asked for the managers name they would not give it to us just gave us a # [protected] said to ask for mark or brittney we asked if they were the managers would not tell us this is very pour business at these times with the economy and people not have jobs you dont treat people like this and i will be going to the tv station with this re: the store metro pcs

Went to add an additional option onto phone plan which cost $5 a month and the monthly price jumped up $10 a month. When I went to call the company, their automated system would not patch me through to a live person. I hit "0" 4 or 5 times and the recording kept saying that it could help me faster. In addition, their website kept crashing even though I was referred there.

The phone service for this company is adequate but the customer service completely sucks. Their support is awful. I found that it is impossible to communicate with anyone from this company. They do not even provide an email address on their website. They take the money and that is it.

And I thought AT&T was bad.

I have been trying since Dec 18th to contact someone regarding my payment recent subscription plan change. There is absolutely no website other than the one to pay your bill.
The only way to contact them is if you drive to a service center.
That is what I did on the 18th attempting to make instant payment before my phone was disconnected.
I was told the store only took cash for payment.
While there, I asked them to change my plan(wanted to decrease amount and was told that would be taken care of.
I went home and online and proceeded to make a payment. I assumed it was still the amount I was paying and paid for that amount. $15.00 less than I had been paying.
Shortly after 'that I was notified that I had made a recent change in my subscription and I was to submit that new amount or my phone would be shut off.
I texted the company stating that I had already paid my bill and that payment was made (assumed that I would just have +balance for next months bill. I stated that they better not discontinue service until paid or I was quitting company.
three days later and my phone service is still not on.
I work midnights and am unable to go to service centers constantly.
I am done with this company!

I am a student and i thought this would be the best phone company to join since a they say- no contract and i would be here for just one year...I have had problems with this service since i bought this phone in December. I called and called their customer service and no one was able to assist me. I even went to their went customer service shop three times where they did not do anything about it. i kept on calling and they would tell me maybe its the other network, but the funny thing is i have a friend with the same kind of phone, who had the same kind of service and we come from the same place, and she didnt have any problem whatsoever. Finally i went back to the place where i bought the phone, the dealer called the company using their dealer line, and CAN YOU BELIEVE THE PROBLEM WAS SORTED! But sadly one month later i realised it was not working again, so i started calling their customer service line, basically i am back to square one.I feel like no one is willing to assist me, i even told them to take away the service, and no one even bothered to ask me why.

i got my cell from metro pcs 10-30-2009 . i am complaining about the store on hillside ave a block away from francis lewis

the phones are over priced and they dont stock the cheeper phones
i got the motorola v440 and paid 179 for it when its online and in other stores for 129. .. when asked for the rebate forms as well that was advertised online they told me i was too late and could not get them they also insisted on being paid by cash

i dont think people should go to this store

I though it would be a good Idea to go the family plan 4 phones for $100,

add says "Including Calling Features"

after my wife had washed my phone with her pants, I figured WTH. go with 4 lines, buy 2 more to go with my brothers and another phone that needed to be "re-activated", but the guy told me it would be cheaper to buy another phone rather than re-activate it (well close to it like 15 bucks more for the new cheapo)so 3 phones now (at $288 for the 3 totle)and then the one guy (yes another came into the deal) had told us that the service would be the same for the phone he had, when the second guy came in he told us different that we would not have picture messaging, pissed a little we agreed to pay the extra fee to get that feature. being kind of in a hurry as I was going to leave on a trip we didn't ask anymore questions about the service as we figured the rest was the same. well I had to recheck what the add said after I just got back from trip to see if I read it right...,

right there in the add !

Unlimited Text AND Picture Messaging (WTF)

and how come now I'm being asked to "sign up for"...

Unlimited WEB ACCESS

I can google something but it ask me to "sign up" for the feature

Unlimited Local Calling - OK

Unlimited Long Distance Calling - OK

MetroPCS Unlimited Nationwide Service - (I dont know anybody in China !)

plus they'd probably want another fee !

Voice Mail - OK

Caller ID - OK

Call Waiting - OK

Three Way Calling - Can't seem to get that to work either

Unlimited ChatLINK - (not attempting this phony feature)

Where is the Metro PCS email complaint center, I got this site when I googled it.

I don't know how this company has stayed in business so long! Their phone service sucks but there customer service is even worse! I got my daughter a metro pcs phone for christmas last year and got her the "everything service" first of all they never told me they charge you to pay your bill! Three dollars a month just to pay your bill! On top of that she is only able to text about 50% of the time and can hardly ever get on the web. Her phone burned out last week... It actually started smoking while she was charging it so I took it back to the store who tried to sell me another one. Something told me not to do it and when I got home and looked at the contract it said the phone is under contract for 1 year so I went back to the store who informed me I had to take it to the corp office. When I got to the corp office in panorama city there were 11 employees there but only 2 counters open! The other 9 were just sitting around talking on their cell phones, one girl was writing a letter and 2 other girls were looking at each others pictures. I waitedfor 45 minutes until my number came up when I asked the guy why only 2 people were working he rolled his eyes and said its typical here. He gave me no problem about exchanging the phone and gave me the number to the office to call and check if the new phone was delivered yet (Takes 3 days). On the 3 rd day I tried all day to get through to that number but I kept getting their office in panama! In the caribbean! After a couple of hours I finally got someone who told me when the office is busy and no one can answer the phones the lines roll over to them. I asked them if they have a website I can e mail and they said no however when I was there I saw a computer at every station. I asked for another phone number they said they don't have one. When I asked them what if another store needs to talk to them they are a corp office they said the other stores dont have the numbers. I got so much run around that I went up there and guess what the same thing as before! Everybody playing on computers, talking on the phone etc and this time only one person working! I asked for the manager and she turned out to be the letter writing girl! The phone had not gotten there and she said well we can do an in store exchange with one of the phones here for $30 we have some in the back. When I protested and said it has been 5 days you said it would be here in 3 or 4 at the latest you need to do an in store exchange for free. After raising my voice about everyone sitting around doing nothing and all the calls going to panama because they are to lazy to answer them she said well ok let me go look in the back. She comes back and said oh I thought we had some but we don't. I asked for the number to the main office and she said the same thing as panama. Oh we don't have the number i'm not even sure where the main office is. I said what if you have a problem and need to talk to them and she said oh it won't happen but I dont even think they have a phone there! A phone company without a phone in there main office!?