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McDonald's Customer Service Phone, Email, Contacts

McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

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J
1:06 pm EDT

McDonald's nfl show of disdain to fallen warriors.

I can NO LONGER watch football, knowing the hatred many of the team's player's have for the country they make their million's of dollar's in.
How can these pampered fat cat's be so disrespectful of a symbol, when there are military in front of them, MISSING limbs, standing at attention.
Until this is fixed, I can't watch the NFL, or visit my local McDonalds in Santa Clara, where I have spent countless hours with my Grandson. We will make due with Wendy's, Taco Bell, Jack in the Box, or any other eating establishment.
I can't believe McDonald's puts up with this. I guess your employees are free to put forward that same disrespectful show of disdain WHILE AT WORK? I doubt it !

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L
9:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Hot coffee cup lids

I’ve been drinking your coffee and hot tea for many, many years. Recently, I’d say within the last 6 weeks, your Lids have been making the coffee spill out onto my lip and clothing, leaving burns and stains! Last Sun. I ordered a hot tea, took a sip, it spilled out of the lid and onto my bottom lip and white top. I had to put ice on my lip that’s how bad it was, it blistered and is now healing.

I am thinking you changed your Lids, if so, please look into this and change them to something that we can drink out of. From now on, I’ll be bringing my my own coffee cup when I go to McDs.

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L
4:05 pm EDT

McDonald's Overcharging

I ordered 4 mcdoubles at the houston eastex freeway & the girl charged me for quarter pounders with cheese. When i go to mcdonalds i only get from the $ menu as i lived on a veterans income. the receipt number is customer number 382 on 1/3/2017 ks#3 side2 order 82.

I was charged $20.31 for what was supposed to be 4 mcdoubles & two medium cokes. my husband & i had drove in from fort worth & we were hungry before going to see my new niece.

we did not catch it until we sat down, so it was too late then. my husband was already upset, but this is absurd.

I would like a refund of the difference between the quarter pounders with cheese & the mcdoubles that we should have been charged for.

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E
11:55 am EDT

McDonald's Sponsorship

We can no longer purchase or support your product because of your support of the National Football League (NFL); the owners and Player Association.

They have offended the American people by their stand on the National Anthem. As such, they show no respect for the men and women in the Armed Services who have given them the right to sit in their comfort zones while men and women die for their freedom of speech.

Our SONS and DAUGHTERS, GRANDSONS and GRANDDAUGHTERS who have served and are currently serving are more important to us than your product.

Until you stand with our service men and women, show respect for our Flag and our National Anthem and stand AGAINST the NFL, we will not support your product.

Respectfully,
Proud parents and grand-parents of former and current service personnel

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J
J
Jeff Ruiz
, US
Oct 15, 2017 12:53 pm EDT

Nice to someone else gives a hoot about the flag, and the disrespect from millionaire players. BOYCOTT NFL, and McDONALDS, UNTIL IT'S FIXED.

ComplaintsBoard
S
7:44 am EDT

McDonald's The service and rudeness to customers

I went to McDonald’s in Saluda Sc this morning at 8am through the drive through ordered a McMuffin with just egg white they take my money I drive to the second window n the girl gives me the wrong food. It was a egg and bacon biscuit . I hand it back n gave her my receipt she has me waiting for another 3-4 mind n says we are out of McMuffins. So I asked for my money back n then then had me pull up and wait I’m sitting there just waiting I finally got out my car after five mins and asked for my money the manager with the dreads rolls her eyes n starts yelling for the other manager. She rude all the time. So I wasted 20 mins in the drive through and gas for these rude ppl not to give me my food. If you know u don’t have something don’t sell it n just give me something else n hope I don’t care.

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V
11:44 am EDT

McDonald's Cold food

Fries were cold when i got them. They also tasted stale so I am not sure what to make of it. I wish they had some kind of regular quality control so I could get a consistent meal and they vary in quality across locations.Fries were cold when i got them. They also tasted stale so I am not sure what to make of it. I wish they had some kind of regular quality control so I could get a consistent meal and they vary in quality across locations.

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B
3:17 am EDT

McDonald's Service

The service of McDonald staffs at the Bangkok Hospital branch is terrible. Today I went into McDonald, the queue was quite long, I saw the foreigner tried to ask if he can buy the food from other counter but noone care, only 1 counter is available for food ordering so I went to find some seats and wait for awhile to come back to the line which was shorten than earlier. I wanted to have fried chicken with the promotion.
When I reached the counter, I ordered the cashier, Ms. Kanticha Posuwan, asked me have I dial the promotion code from my mobile phone. I said no, I don't know what number to dial, can she tell me please. She said the poster of that promotion is overthere then she pointed to the poster. It means I have to step out of the line to see the code, dial, the come back to queue again. I asked do you have it here at the counter. She said no, just go overthere and dial the number.
I was upset. Is this McDonald way of treating people who want to buy foods with promotion? Staffs of this branch just don't care to service the customers. She just tell me the code so I have order the food, that's it.

Your kind consideration into this matter is highly appreciated.

Best regards,
Tamita

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D
8:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Customer service mcdonalds

Hello i am writing to complain about the quality of customer service concerning the lift at your Grafton store. My mum and i were passing through Grafton on the 20/9/2017 on our way to visit family and we stopped to get a coffee now as my mum is an amputee and had and artificial leg she is unable to walk the stairs so we used the lift to go up which was all fine going up but after receiving our coffee (which was luke warm i will add) we proceeded to use the lift to go down but on pressing the intercom to activate the button to go down nothing happened we did this 3 times before my mum walked into store and spoke a staff memeber stating the lift intercom button didnt seem to working they claimed they didnt here it so we pressed it a few more times with still nothing we waited again for staff member to see to us and still noone came to help us all this as they saw my mum and i standing outside the lift waiting i thought it was rude after telling them it wasnt working you really think someone would come out to see what the issue was and fix so my mum with her disability had to end up walking down your numerous amount of stairs which i find very disgraceful what is the sense having a lift if it is only going to work to go up and not down i am utterly appalled at the lack of consideration your staff gave to my mum especially after she went in and told them it wasnt working and yet still had to end up walking down those stairs and the numerous of rude people who just pushed passed my mother even though it was clear she had a walking stick but if your lift was functioning correctly that would never have been the issue and my mother would have never had to walk those stairs ...

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B
7:54 pm EDT

McDonald's Ignorance

I am disgusted with the way I get spoken to, I regularly go to Emerton McDonalds & the customer service is appalling, they speak into the drive through speakers very short & rude as if you are interrupting their time & when you get to the window to pay they take your money without a please, thank you or kiss my butt, then the same at the widow to collect the food... Ignorance is disgusting & people like me are the people who keep the business going by eating there so I think we deserve to be spoke to with a bit of manners, they don't cost anything... Also If I am the only one to be in my car & I buy more than 1 drink, of course I need a drink holder, should I really be asked if I do like I am putting someone out?... My daughter who is nine, ran in one day while I waited in the car, to get a slushie drink, after 20 minutes I was wondering what happened to her & started to worry so I went in, she was waiting in a queue for 1 slushie, seriously, the person behind the counter who was doing nothing could of filled up 1 cup of drink for her surely, I can understand if she wanted food... all in all, the manners (or lack of) & treatment of customers in this store is atrocious & it's ALL the time

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C
10:22 am EDT
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McDonald's Hot chocolate

I purchased 2hot chocolates from the McDonalds kiosk at Cape town station but received 2 water and milk with chocolate sprinkles. When i told the lady that it didn't taste like hot chocolate she just gave me a blank stare. I then opened the take away cup and asked her for a stirrer, she passed me 1 i stirred whatever she was trying to sell as hot chocolate and when there was no change in the taste I proceeded to tell her that she cant be selling this as hot chocolate because it tastes like watery milk and definitely not worth the R44 I had just paid... Still just the blank stair! This was such an anti climax from the amazing hot chocolate I normally get from the Adderley street branch. If you are going to make use of the machines at the kiosks the least they can do is ensure the taste is right! Very disgusted by this product and service or atleast the lack of service

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L
11:24 am EDT

McDonald's I'm offended

sitting down i saw a child with a ballon my daughter decided she wanted wan so I got up and asked for a ballon.Latter on a member of staff in Mcdonalds Caernarfon decided she was a teenager but she was only 10 years old we are very dicusted by this company and has offended my daughter and now looks in the mirror and says "mom am i old?" it is heart breaking to know that this joyfull fast food restraunt will now be no use we will never be coming again.

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L
5:57 am EDT
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McDonald's Food order

So I'm customer who usually buys from Minchinbury MacDonald not once have I got my order right . It's either I'm short on something or food really cold . Tonight to top it off food was just thrown in it's box it wasn't handle with care chips were so cold the meet wasn't cook right . Had things missing and they never handle my order probraly they threw things in its box weren't even close right hole meal falling apart. Not the first time this has happen staff rude I will never go back to a place that don't treat customers with th respect not the first or second time this has happen to me happen last week now tonight, worse place to go for food . so disappointed so angry agt I'm taking this matter up higher . I've given them so many chances and that I don't even get a sorry so rude

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M
4:52 am EDT

McDonald's A real pig city

Takoma Park MD store #728. The dirtiest place ever. There's trash all over the floor. Something sticky on the tables. The tables themselves are filthy, their surfaces are covered with something gross. Looks like they don't even clean them with wet rags. If only you could see their food preparation places.
Who are they cook for? For pigs? Terrible.

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A
3:21 am EDT

McDonald's inattentive staff

McDonald's in Fort Worth, TX. The staff is inattentive and absolutely careless. They confuse orders and may give you something you didn't want, just because they simply didn't listen to you. Even if you asked for simple things. It's really irritating. I would forgive it if it didn't happen over and over again. Just thought it would be useful for their corporates to know.

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J
2:25 pm EDT

McDonald's service and attitude of staff and management

So me and a friend went through McDonald's drive thru today to take part in there cheeseburger special day. Drive up to order and ask for three cheeseburgers each and some fries and drinks at which point I'm told we can only order three burgers and if we want more we have to go back in line or come inside. Its busy and we have already waited 20 minutes to order. I ask to speak to the manager and she says its policy and there is nothing she can do about it. First of all I know for a fact Managers have some discretion as well there was nothing in the ad stating three cheeseburgers per car. Then she says "well what do you want to do order or not." At this point I say no and add a few choice words which I admit to but she was rude. What bothers me most about the whole incident is that as we drove past the window there were four staff members pointing at us and laughing and blowing kisses and waving goodbye. I honestly couldn't believe it. One of them was the manager. Needless to say I am done with McDonald's. We normally eat there probably twice a week so now we will spend our money elsewhere. I have honestly never witness anything so unprofessional in my life and McDonald's should be ashamed for the behaviour of its staff and management.

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J
9:09 am EDT

McDonald's customer service

On 07/11/2017, while at McDonald's I observed a male employee hairstyle that I thought was not of good taste as to represent your franchise and work there. I was so disappointed to see this person hairstyle so weird as his hair was standing all over his head and it looked as if his style had a fashion of animal paws on the end of his hair and they were all very erect or standing out. Some may have thought that the style looked nice but I do know that if I was the manager or shift lead in charge, I would have sent this person home especially if your franchise has a dress code policy. I should have approached the person in charge that night but he may have been afraid to address this issue. I will take photos from now on because I am most assured that this will not be the last time to see some of the awful appearances that some of these employees decide to dress out, knowing that the person(s) in charge won't make any corrections because they are too afraid and sometimes, the person in charge appearance could use a little touch ups. I am just shocked and disappointed at some of these appearances that people get away with.

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4:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's dental

My husband and I are now without insurance even though we were ready, willing and able to pay for it. I paid the premiums, then set up EFT. First I was told it was set up on EFT and he didn't know why it had not been drafted. Someone was to get back with me. When they did not I called back and they said they are no long providing cobra services. This puts enrollees in a very bad position. As a licensed agent I feel this company needs to be fined.

Frankie King

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Resolved

This is not a complaint against McDonalds but about COBRA provider CONEXIS.

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A
9:32 am EDT

McDonald's ice cream machine not working.

I work close to a McDonalds so I go there several times a week. It seems every time I go there the ice cream machine is not working! Yes, I go at rush hour and I think maybe they just don't want to mess with ice cream at that time. Not sure what the problem is but this has been going on for months now! Lord knows I don't need the ice cream but I want it. Another person I work with stated she has had the same problem with the yogurt parfaits. Out of them all the time.
This is the McDonalds in Decatur, Alabama on HWY 20.
There is a Jack's a little farther down across the road. I have to go there if I want ice cream.
my email is: [protected]@yahoo.com
I am not trying to get anything free. Just to be able to buy ice cream when I want it!

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Z
7:09 am EDT

McDonald's coffee cups!

Good Morning,

I am making outreach to complain about the quality of the coffee cups Mc Donald's currently use. In order to cut costs which I personally feel you don't need to do; these paper cups are HORRIBLE! Let's be real, the service has become horrible at best, now half my coffee ends up in my bag and not in my cup. You really need to go back to utilizing the cups you've been using for years.

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S
11:09 pm EDT

McDonald's terrible food and terrible service.

Me and my family have been going to the same maccas store for 33yrs now, and they never get our orders correct. We pay for extras that we never receive, and the fries are always half empty and cold. The Burgers are just thown into a box, i always order a Big Mac yet it never has the extras that i pay for. I have complained about this same problem many times, yet it never gets resolved and i am sick of paying for things I'm not receiving. My order has never been filled properly, in the 33yrs that this Store has been open and it's the worst Store that i have ever had to go too. I hope that you can find some way to resolve this issue, because it's just gone on for way too long now. Ut would be nice if i actually received an order that i paid for, meaning that it would be nice to receive everything that I've paid for. And it would be nice, if i didn't have to put my Big Mac together because everytime i get one it's just a mess. I ordered some Chicken bites, and i received Potato bites that's beyond pathetic service seriously. I think that it's time that Mornington maccas was made to live up to it's word, because there good at taking my money but they just don't know how to even put a Burger together at all. Thank you for your time, and i hope that this Store has to pick up it's game because it's appalling. Thank you, yours sincerely, Susan Hollis. I do have a picture of one of the Big Macs that i received, but i can only take a picture of it now on this site and i haven't got one now to take a picture of, sorry.

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Update by Susan L Hollis
Jun 11, 2017 11:12 pm EDT

It's meant to Mornington Victoria, not Tasmania Maccas sorry for the mistake, Susan Hollis.

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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