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McAfee

Posted: Sep 13, 2017 by    

their renewal procedures and customer service

Complaint Rating:  0 % with 0 votes
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United States
mcafee.com
I recently tried to renew my subscription with McAfee. I live at a new address and my cards are all tied to my new address. I entered my new address at the McAfee site along with my card information and I got back that they could not confirm my new address, so I tried their chat service after waiting past the time they said it would take. I called customer support. Customer support said they entered my new address, but when I tried I got the same message I was then told to enter my card information over the phone, I did and they then hung up on me and I still can't renew my service. Their customer service is a bad joke and they have proven that they can care less about their customers needs. Do not waste your time or money with them.
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Internet Services

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N  14th of Sep, 2017 by    0 Votes
yes mcafee can careless about there customers/users they are just script readers they know nothing about there own products even
I been denied service/ support by them because I reported a few issues they have ( 2 still) that came out in a build update complaints go ignore supervisors and managers can careless as well as there corp office
I'm getting rid of mcafee and going to a better product
personaly I think you should change as well

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