Maytag / maytag refrigerator/freezer mod# mfi2067aes7 ser#k04590938
On 8/25/2017 the control panel of the unit did not show any display. Lights and temperature monitoring did not work. The unit interior temperature started to increase as evidenced by condensation in both the refrigerator and freezer compartments. The master control board had failed on the unit as identified by a service technician on 8/26/2017. This complaint involves three aspects - the service broker Fort Mill Appliance Repair 414 Tom Hall St, Fort Mill, SC 29715 phone [protected]; the service provider, Star Appliance & HVAC, PO Box 473301 Charlotte NC 28247 phone [protected]; and Maytag the parts provider. Note that the component failure was identified 8/26/17 - the repair was completed on 9/7/2017. In short $455 was spent on dry ice during the "emergency repair process" - an average of $35 per day for 13 days. The repair cost $491.30. Thus the total repair bill was 946.30 for a part that cost $339.17. We were lead to believe that the part was readily available and that the repair should take several days. Had this been the case we would not be writing. The high level of frustration came from the lack of response from the service broker and the service provider as calls and text messages sent went unanswered. When we did get a return call the issue was the part " is on back order". Now what I find tough to believe based on my 30+ years of experience in global manufacturing and logistics that a part was not available that could not be shipped in the entire Eastern US supply chain or US supply chain. What we are asking at this point is at a minimum a refund on the part of $339.17 or preferably a full refund of the repair of $491.30 based on what was spent on dry ice due to the expectation that the repair was a several day event.
Updated by chris764, Oct 08, 2017
Maytag Customer Care's Response, Oct 09, 2017
Hello chris764! We are terribly sorry to hear of your concern with your Maytag Refrigerator. We would like to inquire about your review with you. Please respond back to this email address Maytag_Reviews@Maytag.com with your name, user id (chris764), phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Along with a copy of this review.
We look forward to your reply.
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