Maytag Dependability Plus / extended warranty rip off!
I purchased my Maytag dishwasher a couple of years ago. The first time I had a repairman out for service, I purchased an extended warranty from him. All that I received was a credit card receipt and a Certificate Number to show that I had coverage. I never received any contract in the mail and was told to set up service, I could schedule online - which I have been doing. I recently made an appointment online for a technician to come out, and when he did, he confirmed what I explained what was the problem, and then told me that I must pay him $65 for the service call. He said that I had no coverage and after an hour and a half on the phone with Maytag Dependability Plus customer service - I ended up paying him more than I paid for the extended warranty. They suddenly changed the rules and stated that I must call them first and get a claim number and let them schedule the service call or they would not pay. They also informed me that they do not cover all parts and service under their warranty and that they would not order my part. You see, my middle rack broke, and the technician said that in order to fix it, he would have to order a completely new rack - which Maytag claims they will not cover. He informed me that it would involve more than just sliding out the old rack and replacing with the new. After speaking with a supervisor for some time, she finally agreed to order the part and ship it to me, but said that they would not send a technician out to replace the rack and that I would have to do it myself.
How can they not send you any documentation and then change the rules as they go along. Seems to me after seeing all of the complaints against them, that someone would see this and start a class action lawsuit against Maytag for deceptive practices. I can't believe this because I have always heard that Maytag has the best appliances and the best service. What a rip off.
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