Mayan PalaceTerrible company

Review updated:

When we arrived at the airport in Cozumel a man approached us and said he was a "Tourist Advisory". He gave us some pointers about what to see while we are there, and then offered a good deal on a car rental. We agreed to rent a car from him and he gave us an invoice with signatures saying it was paid in full. The man also invited us to visit a newly built Mayan Palace and listen to a one-hour presentation on timeshares.

We didn't know if we would have time to do it and we said so.

When we were at the airport a week later getting ready to register for our flight home, the same man approached us and said we owe him a balance of $200 because we didn't listen to his presentation. He then showed us our invoice with fine print that said in order to get the car rental rate we received we would need to listen to the presentation. He then threatened us with police.

We paid the money with our credit card and now I have requested my bank to cancel that transaction.

Do not get caught in this scam! It's a well played game. Do not get caught in it.

Sort by: UpDate | Rating


  • Sa
      Feb 10, 2010
    Mayan Palace - Worst place to go
    Mayan Palace
    United States

    its a shame they keep working the same, liying to people, making empty promises, just to get a few more bucks.. always make sure to read the contract, if whatever they promise you is not in it.. ITS NOT TRUE.. sometimes not purchasing a timeshare is the best investment you can do..

    here is another blacklist of Mayan Palace, we are not the only ones, and we need to stop this.

    0 Votes
  • Mi
      Apr 29, 2011

    Hi Remy, do you know how can i cancel it?

    0 Votes
  • Ba
      May 23, 2011
    Mayan Palace - Promised item and no response
    Mayan Palace
    United States

    Purchase time share and was promised a cruise of my choice from their listings have emailed several times to manager Kendo and have not any response. Suppose to use before end of year. How can I use if noone answers me.

    0 Votes
  •   May 24, 2011

    Dear Barbara D:

    We are glad we have been alerted about your comments. Our customer's concerns are of great importance to us. We are curious of how you attempted to reach us as we always try to respond to all inquiries in a timely manner and we would like to be given the opportunity to assist you accordingly. We kindly ask that you get in touch with us.

    You can call us at [protected] or via email at [protected] We would very much like to know who you are to provide you personalized assistance.

    As faithful devotees of customer satisfaction we will be more than happy to clarify your doubts once we are contacted through the proper channels.

    We are grateful for your time.

    Alin Gines
    Customer Support Representative.

    0 Votes
  • Vi
      May 25, 2013

    Unfortunately you got hooked into a timeshare presentation, Mayan Palace is known for particularly hard sell tactics. ALL the transfer companies, car rental companies, etc. are OUTSIDE the airport. The people between Customs and the doors to the outside are almost all timeshare reps (couple of kids trying to make a few bucks hauling luggage for folks also). If you go back to the Riviera Maya do not stop or talk to any of these people until you get outside. If you feel you must be polite just say No gracias and keep walking with your eyes down or straight ahead. Most of them wear these really official looking uniforms and will tell you all sorts of lies, like how you have to show them your transfer papers, etc. Just ignore them and keep going. I recommend you to read this article on how most of the Mayan Palace Timeshare Scams are being committed:

    0 Votes
  • So
      Aug 20, 2013

    I was defrauded by the Grupo Mayan last year. I was promised all the same things they promise everyone else. I tried to cancel the contract upon my return to California, but instead they offered to exchange our purchase for a smaller unit for less money. I have paid them in full, but are still sick from the whole experience and do not even want to have anything to do with them. It was a total ripoff., . and we are not the only ones, this is a good article on how most of the mayan palace timeshare scams are committed and how to get out of them:

    0 Votes
  • Ba
      Nov 05, 2013

    On every bad review there's a "Mayan Palace timeshare customer support representative" that apologizes. Shortly after the bad reviewer "rescinds any bad words" and all of their issues are magically resolved. So, are they paying people off to stop telling people how bad they are, and if that's the case wouldn't it make sense that they're paying people to write "good" reviews? This place is too sketchy-no matter how good the deal is. I'll stay away:

    0 Votes

Post your comment