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Marshalls Department Store / refusal to honor posted return policy without cause

11730 Carmel Mountain RoadSan Diego, CA, United States Review updated:
Contact information:
Phone: 858-451-2893
I bought a pair of shoes. I never even tried on the shoes. I didn't even touch the tags and when I went to return the shoes with the original receipt 24 hours later I was refused a return. No explaination whatsoever. The store manager just dumped the shoes in the bag and told me to run a long. I will never shop here again. The store didn't even honor their own posted return policy. I kept asking why they wouldn't return the shoes I bought less than 24 hours ago, I never wore them, the tags where still attached and I had the original receipt. The STORE MANAGER did not offer an explanation of WHY he has denying the posted return policy. I felt humilated after waiting in line for 15 minutes


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  17th of Feb, 2011
Agree Disagree 0 Votes
  4th of Nov, 2011
Agree Disagree 0 Votes
The store manager Troy is the worst !! What a cruel man!
  14th of Nov, 2011
Agree Disagree +1 Votes
you wore those shoes then reattached the tag, tell the truth, you would have push it to return, you should have cleaned the souls better, dont buy shoes wear them to a event then return, come on.marshalls will return anything if its in the condition you bought it, i shop there all the time and had plenty of returns, never a issue, grow up

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Marshalls Logo Marshalls
Customer Service
Overall Satisfaction Rating

79 Reviews
770 Cochituate Rd
United States - 01701
+1 888 627 7425
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