[Resolved] Makro Online / whirlpool front loader washing machine

Pretoria, ZA
Contact information:

I ordereda Whirlpool washing machine online & while I was finishing off the payment, a message popped up to say there was an error with my order, but take note the money went off my accout! I then phoned the same day to find out what happened & was informed that they have received my order & would sms me between 2-5 working days while the store would be processing my order. Today the 22/11/17 & 6 days later, I phoned again as no sms received yet. I spoke to Nolwazi who kindly informed me that they have run out of stock & as soon as they receive new stock I would be notified via sms. I do not find this acceptable service at all, why do they advertise goods on Black Friday if they know they will run out of stock or are out of stock! I am so livid and will never support Makro again. I will also make it known to all my friends. When I asked to speak to the manager, I was told that he is not in today (yeah very convenient)???? This kind of thing is just shocking and NOT acceptable at all!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Makro Online Customer Care's Response, Nov 30, 2017

    Dear Mary-Anne,

    Thank you for taking time to contact us,
    Please forward us the order number so that we can follow up and advise.

    Apologies for any inconvenience caused
    Kind regards,
    Makro online team

Nov 29, 2017

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