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2.5 723 Reviews

Makro Online Complaints Summary

268 Resolved
454 Unresolved
Our verdict: Engaging with Makro Online, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Makro Online online service

I phoned all the numbers online to track my delivery and every time I phone they tell me to please hold. Then I hold for three minutes (plus) and no one can answer me. When I phoned to complain they also said "please hold" for what? Why should I hold if I just want to complain that your services aren't working? This is not the first time this happened. The previous time this happened I only received my order after three weeks. Makro is probably not going to do anything with this complaint and just put it on hold as that is the answer to everything you ask/ say. I love your bargains, but your service is pathetic.

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Makro Online bad service consumer credit law not followed

I went to Makro Crown Mines to buy stationary for our office, I wanted whiteboard markers I was assisted by a salesman there he showed me the ones for R119 since they were in a holder than I saw same product but not in a holder for R64.80 I decided to take the cheaper ones. When I got to the till they were R109 I told the teller that they are R64 he sent someone to go and check the price she came with R109 price went back again and came with R64.80 price but it was for other products. I told them that than the product was put on a wrong which is not my problem I was treated as if I'm stilling the manager came his name Tebogo Tshingwala who was very rude to me treated me like I'm making it up. He took me back to the shelf and told me that it was placed by mistake I'm being difficult, I asked him if does he know consumer credit law he said yes but he will not change anything. The treatment was horrible especially from a person who's a manager I was so surprised.

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Makro Online television

I was sold a damaged tv for R15000
My husband and I brought a tv online from Makro on the 6th of August 2018. The tv cost R15000 and we paid cash. We were told that delivery would be made 2-5working days. We always received different messages whenever we called to enquire about the delivery date. We had canceled all our plans for the week as we were told that delivery would be made-we would phone and follow up each day and we were always told a different date. We then asked them if we could go get it and they accepted. We were handed the tv in the box and drove back home. Upon carefully opening it at around 12pm and setting it up we realized there were a few lines on the screen when we put it on-it didn't look like the screen was cracked, it just had lines. We phoned Makro immediately and told them that this tv has a problem. The first male was willing to help us and stayed that we could get it changed as he asked if someone showed us that the tv was in good condition before giving it to us, we said no, it was already in the box. He then asked us to speak to another person who asked us to send him pictures via his WhatsApp-we did, he said that the he could not change it and we would need to take it in for service. After phoning several people at Makro-they eventually collected the tv from us on Monday the 13th of August. After the tv had gone in for repairs we were told that we had to pay R19000 to get the tv fixed. We told them that that was ridiculous because the tv cost us R15000 and how can we pay more than what the tv cost. It was a horrific experience. The customer service is very poor with no follow ups. No one showed us the tvs condition before we took and therefore assume that it was already damaged from their warehouse. All we want is a brand new tv that we paid R15000 cash for.Hellopeter
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Returned a damaged tv and came back worse. Makro I will sue you for this!
A review of Makro by Sandra K on 9 Sep 2018
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Returned a damaged tv and came back worse. Makro I will sue you for this!
I complained about being sold a damaged tv that I purchased online about 2weeks ago. Makro responded that they would get back to me, but they still haven't yet. I got the tv back, but now it's in a worse condition than it was. Now I cant view anything at all whereas before I could view the images through the lines. Makro this is the lowest service I have ever received in my entire life. R15000 cash and you cant exchange the tv, no follow ups, no one cares. I have never used it. Extremely disappointed and dissatisfied. You have given me more heartache and headaches for my troubles. I have taken this issue to the ombudsman aswell. I will not rest until you refund me or exchange it. What a horrific experience!

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Makro Online laptop

I bought a laptop 2 of September the salesman said the laptop is a core i3 but when I got home it was intel and the next thing after 3 the laptop crashes when I took it back to returns and asked for a refund or new laptop they told me I that the policy does not allow that yet the policy states if its before 14 days you get a refund or new laptop the lady at returns told me ill get the after 6 months yet the laptop did not even last a week.

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Makro Online service

Good day

On the 23rd of August I bought a laptop from makro in Vanderbijl Gauteng. An Asus vivibook that cost me R4000, the staff was friendly and helpful explaining everything about the warranty and cash back within 14 days if I should have a problem with it.

I used it as I was instructed and loved it, then on the 25th of August it started freezing up while I was still busy working on it had to switch it off and on a few times I might not know much about computers but that does not seem normal withing 5 days of use.
On the 26th of August I packed up my laptop and with my slip went back to makro.
They insisted in their technician having a look at it which took 10 minutes for him to tell me there is nothing wrong with the laptop he closed a lot of background apps which caused the freezing up (a laptop that I switched on inside of makro without doing anything on it had minimized programmes?) Might consider asking back his diploma fees.
I insisted on seeing the manager who came out just to tell me he will not be refunding me or even exchanging the laptop as he is not a second hand shop and will not be able to resell it continued by adding how can I buy a laptop for R4000 and expect speed and quality, you get what you pay for and that if I bought a better quality he I would have been able to say anything, so this is makro's new motto if you don't buy the best you do not matter.

I went home not seeing what else I could do and continued to use the laptop which since last night started acting up even more by opening apps while I am busy working on word so there is no way I can leave it at this.

I have always been a makro client preferring to buy electronics there but I really don't want to set foot in any makro ever again and now I'm sitting with a faulty laptop which they refuse to take back.

I hope this matter will be taken care of.

Regards
Unhappy client

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Makro Online faulty product sold

Date of Incident
On the 6 th of August, I purchased online a SAMSUNG 163 cm (65") Smart UHD LED TV for R14999. The order number is MAK922159 . After calling on Wednesday the 8th and being promised that the TV will be delivered on the same day in the afternoon, the TV was not delivered. When I enquired on Thursday the 9th, I was told that the TV can only be delivered on Friday. I had planned to go away during the long weekend and could not wait for them. I ended up driving to the MAKRO in Riversand to collect my items. The TV was loaded into my car without being shown out of the box. When I got home, I realised after setting up and switching on the TV that the TV had a LED crack which made lines on the screen. I called MAKRO immediately and informed them of the situation. After asking for pictures of the box to see if I had damaged the box, they sent someone to collect the TV for an assessment. Then I received a call from the Manager saying that assessment concluded I was the one who damaged the TV. I don't know what magic they used to come to that conclusion, especially since I did not see the TV before being packed. I am asking for either a replacement or a refund.

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Makro Online george foreman grill

I have bought note counting machines in the past from makro nelspruit which was of poor quality and I have never complained and neither did I returned it.i just stopped buying from your store and now buy from somewhere else cheaper(almost half the price)and of better quality.i just but it now from elsewhere. I bought a grill last year in Nov and it stopped working, but since I lost the slip I left it. When I bought another one in June. I was informed that I could returned it and they would use my card as reference. I then returned it last week but due to me forgetting the tray the return was rejected. Since I stay in Mozambique I thought it senseless to move up and down with an item that costs 399 so I proceeded to leave the product on the counter . I was planning to do purchases of which I then did elsewhere as I felt disappointed of the outcome of an item that costs at most R 10. I spent about R 8000 elsewhere. I am not asking for the refund as i do not have the product anymore. But you guys must view this as an indicator as you have lost a client due to something so small as you would have recouped that money easily with my comeback purchases. If it can happen to me it can happen to others. Price is not the whole package to all.

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Makro Online washing machine

I bought a Bosch automatic washing machine from Makro online. However, to my surprise there was only one guy that came to deliver. He is a driver and he also has to offload and curry to the house. He has nothing to offload with. So he offloaded and had to drag the machine to the house. Therefore it has damages and it shakes drastically with a lot of noise. It is not balancing, my plumber confirmed and advised me to take it back. I sent emails for a replacement, I still have no response and I need this matter resolved urgently. What is one to do?

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Makro Online cordless kettle

After purchasing a faulty cordless kettle on the 20th of June 2018, (took 7 days for delivery) and requesting it to be returned for a refund, (collected on the 6th of July) i am still waiting for any answers and my refund from makro, after numerous phone calls to your customer service department and e-mails, (ref-184 on the 2/7/18) i am still waiting for my r- 854.00, no one seems to care or bother, this is unacceptable service from a company like yours.
please i want my money back... my order no- mak884145.

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Makro Online marko account

I recently visited Makro at Woodmead to apply for a store card which i previously had a paid off. My account was closed so I had to reapply which is not an issue, after doing so i was asked to bring my ID booklet in to collect if my application is approved.
I explained that I have misplaced my ID booklet however I have my passport which clearly states my ID number on it, including a copy of my ID certified at the police station.

Why is it that I can not use my passport when my ID number is stated on the passport, very disappointed with the service received.

I was asked to go to the police station and get an affidavit in order to receive my makro store card, this is ridiculous that i must run around in circles when my passport should serve the same purpose and if you check my credit record i am a liable customer.

I would like to receive some feedback regardimg this matter.

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Makro Online supplied with a defective nokia 3

I got a Vodacom contract with makro Galleria. In twelve days I have had the phones twice it stopped working for 24 hours. I didnt open the other phone due to my experience with the other one. Upon arrival in the shop I stated clearly I didn't want the phones anymore. The customer service who attended to me checked the phone and saw exactly what I meant and even stated he had never seen such before. I opened the second phone by his request despite my being reluctant, he said it was fine there was a camera. He asked me to wait. After waiting for over an hour, he was now telling he couldn't do anything as the return staff were all gone. I drove, spent money for something that is not my problem. Nokia is a reknown product, so why is Makro accepting cramp from them. At this point I was really angry. He called the manager as I demanded to air my views. I spent money on fuel and was on time. So why should I not be attended. The manager was agreeable to swap the fones. But then again I was told returns staff are gone, a senior manager was called. Actually they seem to be playing games with me. At this juncture I told them that had it been a white or Indian this would not happen. I had to demand to be given anything to sign on as I was not going to take the phones back. The so called senior manager opted not to swap but take the phones to a technician. The crap I was not told earlier.

Please Makro no one wants to use a product that gets repaired in 12 days. I actually hardly used it as I had to wait for Vodacom to activity the SIM.so I used it less than 10 days.

Please I don't want these phones anymore. Out on the street several people are complaining about Nokia 5 too that it over heats and goes off.

The behaviour of your senior manager was offensive. Though the gentleman who handled the contract was not of any assistance. He is a polite human.

Caroline
[protected]

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Makro Online defy hob/oven combo installation problems - burnt kitchen countertops

I purchased the hob/oven and extractor package on the 06/06/2018 for installation at my home when the kitchen was built. The installation took place on the 06/07/2018 and i moved into the house on the 14/07/2018.
My wife switched the stove on for the 1st time on the 15/07/2018, burnt off the plates and started to get the stove ready for use. She noticed that the hob metal surfaces was getting extremely hot. I immediately reported this to the makro store in new market where i had purchased it. I was told to use it, but they will get a technician to come out. The technician got there on the 18/07/2018 and confirmed the fault and that it must be reported to defy. Defy came out only on the 23/07/2018. On removing the hob, it showed that the counter tops had burnt. The defy technician stated that the installation was incorrect and that the matter be taken up with the makro installation team. The defy technician had to come out again on the 1/08/2018 to take measurements, then only he stated that the cut out was too small and had to be bigger. I had my carpenter come out and make the cut out according to size. Makro/servisure technicians came out on the 02/08/2018 to install the stove, after installation and testing the stoive, they also confirmed that the stove is getting too hot. The problem was then reported to defy again but to date there has been no further response.
I have contacted the store many times since and even visited the store, but no one can help me. The stove is not in use and there has been no response from defy for over a week.
The problem is, that i have purchased a stove in june, had installed on the 6 of july and not used it since. This is an out of the box problem.
The stove even caused damage to my new kitchen, it could even be worse should i have not noticed the smoke, where my house could have been in flames. (i have photographs of the damages that was caused)
i have incurred more costs, having to purchase take out and eat out.
I have resorted to purchasing a gas stove and cylinder, but i have no oven to use.
I believe that the complaint has not been handled well, i am taking the next step with this complaint and will be taking this further should i not get a resolution to this matter asap.
I look forward to your urgent feedback.

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Makro Online cellphone department

The service at Makro Wonderboom is atrocious. I have been trying to get a laptop since Sunday. when i got to Makro on Sunday there were 4 people in-front of me. It took more than an hour to just find out what options I have for contract deals. The women at the counted where screaming at each other in full view of customers. They were also working at such a slow pace and chit chatting in between. On Monday i arrive a minute before 16:30 and the door was slammed in my face (undersatndable but unnecessary and rude). On Tuesday I arrived at the store before 8:30. When the store finally opened, i went to the cellphone counter. the one lady came and asked how she can help, and i explained to her. she then screamed Koketsos name to come and assist me. Koketso arrived appr 7 minutes after. In between the screaming the women was busy polishing her shoes and wiping her pants and not bothering to assist me. Koketso eventually arrived and she had to put the computer on before she can assist me.

I told the lady i filled the form in on Sunday and that i just came to submit the rest of my documents. None of the women knew where my form is even after i told them one of the women placed it in the drawers. The lady continued to search for the form while Koketso sat and waited for the computer to go on. Eventually i was told to fill in yet another form as they have misplaced the one I filled had in on Sunday.

While filling in the form the women kept bad mouthing one of their colleagues who was not at work (whos name i remember but will not mention). This went on for a while. after filling in the form Koketso then asked me questions so that she can capture them on the system ( the exact questions that were on the form i had filled in)

I remained calm, she captured and then when she was supposed to proceed the deal sheet was not working. she called another lady and then told me that she cannot help me and that i must come back. she couldn't indicate how long the problem will be solved. i then took her telephone number and left mine and asked to be called when the system is back on. Today is Wednesday. i have called plenty of times. they either don't answer the calls or even hangup.

I then resorted to calling their main number and they don't even have phone etiquette. they don't even tell you when they are putting you through to another line.

I'm really disappointed by the service. please take your staff for training and start taking your customers serious and with respect. I have called so many time and i have left countless of messages.

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Makro Online bad service

On 7 August 2018 we visited the Silverlakes Makro store. We returned a faulty product and got a credit slip. At the till we submitted the credit slip and all went ok, until the till asked for a supervisor code. The lady at the till pressed her button for supervisor assistance and we waited. The supervisor (Joyce) arrived, but started assiting the people at the till next to ours. So we waited some more. After about 5 minutes (really!), the lady at our till asked the supervisor to please enter her pin into the till. That was all she needed to do for us to be on our way. The supervisor (Joyce) simply responded with a very rude "I'm busy" and stormed off somewhere. After about 10 minutes (not making this up) of just standing there, we started walking around looking for someone else to assist us. We found the floor manager (a very embarrassed Leon) who assisted us. We have never been treated as badly as this anywhere before! We walked out of your store feeling like trash. This Joyce person should NEVER have been allowed to be in any any kind of supervisory position. How bad must Jason, her manager be to appoint someone like this! Seeing the imcopetency level and rudeness of your supervisors, I am not surprised at the lack of service we are used to at Makro.

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Rui Nogueira
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Aug 16, 2018 1:02 am EDT
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already done

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Makro Online collection complaint at makro ottery

Date: 4 August 2018 Time: 12:36
Client No.: [protected]

COMPLAINT:
i placed an order online on tuesday which was paid for on the same day. the eft payment was done absa to absa so payment should have reflected the next morning latest. on thursday morning around 09:00, i called to confirm collection but the payment was not yet processed hence my order was not ready for collection.
i mentioned that i am in the area around 13:00 and if they can please fast track this as i needed the goods urgently. after another 2 or 3 calls, my order was still not ready for collection at 12:43. there was no feedback the rest of the day or friday.
i called this morning at 09:02 to check if my order was ready for collection to which it was and only received notification thereof 14 minutes later.

i got the store around 12:36 where i waited another 15min to be helped and another 10min for my order to be prepared. being an online order for collection, one would expect this to be ready before-hand where it can be a simple pick-up process. this was clearly not the case.

RECOMMENDATION:
please ensure all online orders are ready for collection first thing and does not still have to be fetched off the shelf. regarding the waiting to be helped, staff need to be considerate that a customer cannot wait longer than 3 minutes to be served and provide the quickest turnaround time.

FEEDBACK:
please confirm receipt of complaint via email address provided.

kind regards

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Makro Online lenovo yoga 500 laptop warranty, collection and repairs.

I have a Lenovo yoga 500 laptop that needs to be collected and repaired. I bought the laptop at Makro in Port Elizabeth 07/07/17 and I was told this unit has a two-year warranty with Pinnacle for collection and repairs and I was given a contact number. When I logged the unit with Pinnacle repair centre I was told the unit doesn't have a warranty with them. I contacted Makro and submitted a complaint to resolve this issue. Upon on resolving this, Makro concluded the unit does hold 2-year warranty and they have logged my unit with Pinnacle for it to be collected and repaired. The issue now it's been more than weeks waiting for collection and repairs, I have been following up with no response and this is very annoying really. My laptop has not been collected and repaired.

Please see proof of Makro communication and the one I have sent to Pinnacle.

Makro communication

RE: Xerox Scan
Inbox
x

Melekile Skweyiya
Attachments
Wed, Jul 11, 12:45 PM
to Kavashni, Anthea, me, Novy

Hi Kavashni

Please assist, the customer who is struggling to get his unit fixed. See details on the attachments and below:
Fault description:
Touch screen not working and some of the key pad buttons are not working

Pulleng Moleko Boyce - [protected]
Customer address for pickup
92 Dalton road
Sidwell
PORT ELIZABETH
moleko.[protected]@gmail.com

Thanks.

Melekile Skweyiya
Makro Port Elizabeth
[protected]

-----Original Message-----
From: Clyde Kurten
Sent: 11 July 2018 11:44 AM
To: Melekile Skweyiya; Kavashni Govender
Cc: Seelan Naidoo; Anthea Oliphant
Subject: FW: Xerox Scan

Hi Melekile

The unit does have a two year warranty, please send Kavashni the customer details.

Thanks,
Clyde

-----Original Message-----
From: Melekile Skweyiya
Sent: 11 July 2018 11:13 AM
To: Clyde Kurten
Cc: Seelan Naidoo; Anthea Oliphant
Subject: FW: Xerox Scan

Hi Clyde
Please assist, the customer bought A Lenovo Yoga(311725) on the 07/07/2017 and at the time she was informed that the unit has a 2 year warranty. The customer is now here in the store with a faulty unit, but now when we log a call with pinnacle they telling us that the unit is out of warranty. Please assist, as the customer is so very unhappy.

Regards

Melekile Skweyiya
Multimedia SBUManager at
Makro Port Elizabeth

Makro Port Elizabeth | Cnr Bramlin Street & Cape Road| Kabega Park, 6055

t: +[protected]
c: [protected]
melekile.[protected]@makro.co.za

www.makro.co.za

Disclaimer

Massmart Ethics: Tell us if we don't do what is Right, Fair, Honest and Legal. Free call [protected] or email [protected]@ethics-line.com (Massmart's Ethics Line is managed confidentially by Deloitte Tip-offs Anonymous)

To view the Email Disclaimer, click on the hyperlink: Massmart Email Disclaimer

4 Attachments

Puleng Moleko
Wed, Jul 18, 3:16 PM (9 days ago)
to melekile.skweyiya, kavashnig, Anthea.Oliphant, Novy

Good day

This email serves as a follow up on the Lenovo yoga 500 laptop, also an update on the collection and repaires of the unit.

Your soon response will be appreciated.

Kind regards

Pulleng Moleko-Boyce

Pinnacle communication

Pinnacle Warranty Desk
Thu, Jul 5, 4:22 PM
to me

Good Day

Thank you for the information given.

Please confirm if your device has been booked in with us for repair previously as we are unable to find any information regards to your device.

If the device was not booked in please provide a clear picture of the serial number as we are unable to see clearly on the picture provided.

For us to be able to further assist we need to confirm that your device is par of our stock and we need a clear picture of the serial number.(Serial can be found on the device itself as well.)

Your soon response will be appreciated.
From: Puleng Moleko
Sent: Thu, 05 Jul 2018 06:51:59 -0700
To: [protected]@pinnaclewarranty.co.za
Subject: Lenovo Yoga 500 repairs

Good day Sir/Madam

Please find the log details for Lenovo yoga 500 repairs, also find the
proof of purchase and device details attached.

Fault Description:
1) Touch screen keyboard on the right hand side of the screen is not
responding or working when using the laptop as a tablet but on the left
hand side is responding.

2) The laptop keyboard turns to not respond at times when logging in into
the laptop, have to keep restarting until the keyboard responds.

3) The laptop is slow and especially when I need to log in (password) and
opening programmes.

4) The screw at the bottom of the laptop (the top right) is out and is
causing a gap on the side.

4) How much will it be to increase the ram from 4 Gig to 8 Gig? Please
kindly send me a quotation.

Kind regards

Pulleng Moleko-Boyce
Contact : [protected] / [protected]

Puleng Moleko
Attachments
Thu, Jul 5, 7:14 PM
to Pinnacle

Good day

Please find the picture of the serial number attached.

Attachments area

Pinnacle Warranty Desk
Fri, Jul 6, 8:38 AM
to me

Good day,

Thank you for your response.

Do note that we have to send your device information to our suppliers to confirm if your device is part of our stock list and if we carry the warranty on this unit.

If the unit is not listed with us, we will then also advise you on an alternative repair centers details to assist you with your repair claim.

We will stay in contact as soon as an update is available.

From: Puleng Moleko
Sent: Thu, 05 Jul 2018 10:17:08 -0700
To: Pinnacle Warranty Desk
Subject: Re: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Good day

Please find the picture of the serial number attached.

On Thursday, July 5, 2018, Pinnacle Warranty Desk <
[protected]@pinnaclewarranty.co.za> wrote:

> Good Day
>
> Thank you for the information given.
>
> Please confirm if your device has been booked in with us for repair
> previously as we are unable to find any information regards to your device.
>
> If the device was not booked in please provide a clear picture of the
> serial number as we are unable to see clearly on the picture provided.
>
> For us to be able to further assist we need to confirm that your device is
> par of our stock and we need a clear picture of the serial number.(Serial
> can be found on the device itself as well.)
>
> Your soon response will be appreciated.
> ------------------------------
> *From*: Puleng Moleko
> *Sent*: Thu, 05 Jul 2018 06:51:59 -0700
> *To*: [protected]@pinnaclewarranty.co.za
> *Subject*: Lenovo Yoga 500 repairs

From: Pinnacle Warranty Desk
Sent: Thu, 05 Jul 2018 07:21:58 -0700
To: moleko.[protected]@gmail.com
Subject: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Puleng Moleko
Tue, Jul 10, 11:55 AM
to Pinnacle

Good day

I trust this email finds you well, this email serves as a follow up on the Lenovo laptop repairs update.

Kind regards

Pulleng Moleko-Boyce
Contact: [protected]/ [protected]

Pinnacle Warranty Desk
Tue, Jul 10, 1:15 PM
to me

Good Day

Thank you for your response.

Please take note that we have not yet received any information from our suppliers but a follow-up has been sent for prompt response.

We will be in contact as soon as we have information from our suppliers.
From: Puleng Moleko
Sent: Tue, 10 Jul 2018 02:58:38 -0700
To: Pinnacle Warranty Desk
Subject: Re: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Good day

I trust this email finds you well, this email serves as a follow up on the
Lenovo laptop repairs update.

Kind regards

Pulleng Moleko-Boyce
Contact: [protected]/ [protected]

On Fri, Jul 6, 2018 at 8:38 AM Pinnacle Warranty Desk <
[protected]@pinnaclewarranty.co.za> wrote:

From: Pinnacle Warranty Desk
Sent: Thu, 05 Jul 2018 23:38:34 -0700
To: moleko.[protected]@gmail.com

Puleng Moleko
Tue, Jul 10, 3:18 PM
to Pinnacle

Noted with thanks.

Pinnacle Warranty Desk
Tue, Jul 10, 4:04 PM
to me

Good day,

Thank you for contacting us.

We have just confirmed that your unit is not part of our stock list and we do not carry the warranty on this unit. Please contact the following alternative repair center to assist with your claim.

PartServe Repair centre:
GAUTENG - HEAD OFFICE

16 Milkyway Ave
Linbro Business Park
Sandton

Tel: +[protected]

Email:[protected]@partserve.co.za
Email:[protected]@partserve.co.za

From: Puleng Moleko
Sent: Tue, 10 Jul 2018 06:20:59 -0700
To: Pinnacle Warranty Desk
Subject: Re: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Noted with thanks.

Kind regards

Pulleng Moleko-Boyce
PhD Chemistry Candidate
Nelson Mandela University (NMU)
Port Elizabeth
6000

On Tue, Jul 10, 2018 at 1:15 PM Pinnacle Warranty Desk <
[protected]@pinnaclewarranty.co.za> wrote:

From: Pinnacle Warranty Desk
Sent: Tue, 10 Jul 2018 04:15:32 -0700

Puleng Moleko
Attachments
Tue, Jul 10, 4:15 PM
to Pinnacle

Good day

Thank you for your response, as far as I know, the device is still under 2 years warranty with pinnacle. Please find the document attached I received when I bought the unit to contact pinnacle.
Ill have to request for clarity from Makro regarding the warranty on this unit.

Attachments area

Pinnacle Warranty Desk
Tue, Jul 10, 4:41 PM
to me

Good Day

Thank you for your response.

Please be notified that we have sent another request to the suppliers to double check if the device is part of our stock.

The feedback that we received stats that we do not carry the warranty on this device.

Please contact the alternative repair center as previously given in the e-mail.
From: Puleng Moleko
Sent: Tue, 10 Jul 2018 07:18:33 -0700
To: Pinnacle Warranty Desk
Subject: Re: [1EC-22D0DEFF-05B0] Lenovo Yoga 500 repairs

Good day

Thank you for your response, as far as I know, the device is still under 2
years warranty with pinnacle. Please find the document attached I received
when I bought the unit to contact pinnacle.
Ill have to request for clarity from Makro regarding the warranty on this
unit.

Kind regards

Pulleng Moleko-Boyce
PhD Chemistry Candidate
Nelson Mandela University (NMU)
Port Elizabeth
6000

On Tue, Jul 10, 2018 at 4:04 PM Pinnacle Warranty Desk <
[protected]@pinnaclewarranty.co.za> wrote:

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Makro Online credit application - makro arbour crossing

Good Day,

I visited Makro on the 5th of July 2018 to apply for credit as I wanted to purchase a fridge. I completed all the documents and handed over my 3 month bank statement and Identity as requested. I was then promised a call back within 48 hours which would advise me on the status of my application, by the lady that assisted me at the store.

On the 11th I contacted the store and I was informed by the same lady that she had been away and the person that was supposed to handle the rest did not do so. She told me that my application had been processed and it looked as though it had been approved and I should wait for the sms to come through. I did not receive anything so I contacted Makro again on the 13th of July and the gentlemen that answered the switchboard tried to put me through a couple of times but there was no answer. I tried again on the 16th and the 19th which is today and I still have not received any feedback nor am able to get through to the credit applications department.

I am now worried about all of my personal information I left at the store. If I have not been granted credit please let me know.

Regards
Thuthukile Moloto
[protected]

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Makro Online commodity trader use macro name for scam

Ronel Smit commodity trader under the company Black Oyster pty ltd reg 2015/384008/07 e mail [protected]@gmail.com call me on cell no [protected] Saturday morning 23 of June 2018. She tell me she got the contact at one of the Macro's stores and every 6 months she get all the old stoock in the warehouse for cost price at her cotact at stores. All what we have to to do is we share the amount to buy the stock and we sell the stock to her customers she already have and we make commision (dubble our money) the amout was R90 000 but i decided to only transfer the amount of R17 000 to L Smith Fnb account no [protected] on 25/06/2018.Ronel agreed in 2 days my money and commision will be paid back ! Till now i struggle to get my money back and day after day excuses from her and her office lady Sharon [protected]. I think this lady scam alot of other people too using Macro's name !
See this commence on commodity trading groups :[07/04, 17:26] ‪+[protected]‬: I know her she works with a Lady by the name of Sharon apparently they into logistics as well as buying of commodities...
[07/04, 17:29] ‪+[protected]‬: They messed me over with a logistics contract once and it was one major contract...they will never ever pay you commission ever
GSC Logistics Pty ltd.

We have to stop this Scammer in society !

Regard Louis
Cell [protected]

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Makro Online roadster 210 5 ft trailer

Good day

We visited Makro (Wonderboom) on the 7th of July to buy a 5ft Roadster 210 trailer. The person who assisted us confirmed with his finance department that the trailer was on special for R8999. We wanted to withdraw cash and asked him until when would the special last. If it was going to expire, we would have made a plan and bought it the same day, but if it was going to last until the end of the month we could return the next Saturday with the cash. He assured us that that is not going to be a problem and that we come back the next Saturday and that he will be able to give it to us for the same price.

We returned on the 14th, only to find that the price is now R10999 and that they cannot give it for the arranged price. We spoke to the manager as well and according to him head office withdrew the special and that there is nothing they can do about it.

I just feel that it is unfair to tell the customer that they can get something at a certain price and then change it afterwards. If we knew that the special will end, we would have definitely took it the same day.

Please advise with who I can take this matter up.

Regards
Leonie van Niekerk

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Makro Online hoover vacuum cleaner

I purchased a hoover vacuum cleaner from makro meadowdale in germiston gauteng in june 2018.
I barely used it maybe 4 times or so.
The vacuum cleaner now is not working at all for some reason.
I returned it yesterday and i was told by the returns dept that it would need to be sent in for assessment which takes 10 - 15 working days and then once assessment is fone another 6 - 8 weeks.
Funny thing is when i bought it the sales person told me that makro would gladly replace the unit if faulty within the first 3 months, yet it is clearly not the case.
The staff is very rude at makro, and while i was standing waiting for my slip another staff member came to me and tild me how bad hoover is and that i should never ha e bought this unit to start with.
I dont mind that makro has certain policies in place but if the sakesman explained the procedure to me before i pur hased this vacuum cleaner, i surely would have gone somewhere else as i think makro forces the sale but they do not explain the returns policy to customers.

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Makro Online In-depth Review

Website Design and User Experience: The website design of Makro Online is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience.

Product Range and Availability: Makro Online offers a wide range of products across various categories, including electronics, appliances, groceries, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: Makro Online provides competitive pricing on their products, often offering discounts and promotions that help customers save money. The prices are transparent, and you can easily compare different options to find the best deal.

Delivery and Shipping: Makro Online offers reliable delivery and shipping services. They provide multiple delivery options, including home delivery and click-and-collect, ensuring convenience for customers. The delivery times are generally accurate, and the packaging is secure to protect the products during transit.

Customer Service and Support: Makro Online has a dedicated customer service team that is responsive and helpful. They can assist with inquiries, provide product information, and resolve any issues or concerns promptly. The support is available through various channels, including phone, email, and live chat.

Return and Refund Policy: Makro Online has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The process is straightforward, and the customer service team is available to guide you through the process if needed.

Payment Options and Security: Makro Online offers a range of secure payment options, including credit/debit cards, EFT, and online payment gateways. The website uses encryption technology to ensure the security of your personal and financial information, giving you peace of mind while making transactions.

Overall Shopping Experience: The overall shopping experience on Makro Online is excellent. The website design, product range, pricing, and customer service all contribute to a seamless and enjoyable experience. Whether you're a first-time shopper or a regular customer, you'll find everything you need for a satisfying shopping experience.

Customer Reviews and Ratings: Makro Online has a section for customer reviews and ratings, allowing shoppers to make informed decisions based on the experiences of others. The reviews are genuine and provide valuable insights into the quality and performance of products.

Loyalty Programs and Rewards: Makro Online offers a loyalty program that rewards customers for their continued support. By joining the program, you can earn points on your purchases, which can be redeemed for discounts or exclusive offers. It's a great way to save money and enjoy additional benefits as a loyal customer.

Social Media Presence and Engagement: Makro Online has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share updates, promotions, and respond to customer queries, creating a sense of community and fostering a positive relationship with their audience.

Competitor Comparison: When comparing Makro Online to its competitors, it stands out for its extensive product range, competitive pricing, and excellent customer service. While other online retailers may offer similar products, Makro Online excels in providing a comprehensive shopping experience that meets the needs of a wide range of customers.

Sustainability and Corporate Social Responsibility: Makro Online demonstrates a commitment to sustainability and corporate social responsibility. They actively promote eco-friendly products and packaging, support local communities through various initiatives, and strive to reduce their environmental impact. By shopping with Makro Online, you can contribute to a more sustainable future.

Accessibility and Inclusivity: Makro Online is accessible and inclusive, ensuring that their website is user-friendly for people with disabilities. They prioritize accessibility features, such as alt text for images and keyboard navigation, making it easier for everyone to navigate and shop on their platform.

Mobile App Experience: Makro Online offers a mobile app that enhances the shopping experience on smartphones and tablets. The app is well-designed, responsive, and provides all the features and functionality of the website. It allows you to shop on the go, track orders, and receive notifications, making it convenient and efficient.

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