[Resolved] Macy's / terrible customer service
I tried to purchase four pairs of shoes over the phone. I called Macy's Herald Square store because I was told that this store had all four pairs of shoes. No one answered the phone in the shoe department despite the fact that I called several times over two days and let the phone ring over 5 minutes each time. An operator finally connected me to an "inside line" that he assured me that someone would pick up but no one did. Finally, I called the manager's office and was told that the manager was away "at lunch." I left my number and asked for a call back. No one ever did. I shared my horrible experience with macy's.com customer service but no one there has responded either. Obviously, they just don't care and certainly don't need my business. After years of being a loyal customer, I have decided that I will no longer shop at Macy's or support this department store. There are better stores (such as Nordstrom's) that deserve my business.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Macy's Customer Care's Response, Mar 23, 2009
Call 888-822-6229 and ask to speak to Tim Hellmann in furniture and bedding customer service. He will help you!
More Macy's Complaints & Reviews
- Macy's Credit Card - credit card fraud 
- Macy's Department Stores - forcing employees to quit vs. pay unemployment 
- Macy's - belgique cookware "don't get burned" 
- Macys - poor place to work 
- Macy's - employee harassment 
- Macys - manager haressment 
- Macy's - belgique=basically a bomb on your stove
- Macy's - diamond earrings on sale
- Macy's - bedding
- Macy's - Not coming