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Macy's
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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Macy's reviews & complaints 822

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D
5:55 pm EDT
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Macy's interest rip off

I bought a pillow for 28$. I was 4 days late and was charged a late payment fee. I called up and was told that my fee was waived, balance 0 . now I got a bill again for 69$ because I didn't pay the waived fee. I called again and Macy's insists that I pay 27$.
Clearly a rip off, I sent you now a 27$ check AND CANCEL MACY'S CREDIT CARD.
ACCOUNT NR [protected]
very unhappy
Ralf Rumpler

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M
4:54 pm EDT

Macy's credit card

Good afternoon,

My name is Michelle Herman. I have never been late with any payments, I had a 33.00 bill that I paid over the phone as I have always done. I hung up believing I paid. I received a bill that I owed 68 dollars which included a 30 dollar fee on the 33.oo. I immediately paid it on line to have confirmation in hand. I then started getting phone calls from the credit card collection agency. I received over 30 calls in 24 hours after I paid the bill. There response was ok it was paid. I am concerned about the fee, but also that a collection agency is calling so often for a 30.00 bill.

Thank you,

Michelle Herman
1015 Biltmore Drive
Elgin IL 60120
[protected]

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I
5:26 pm EDT
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Macy's credit card protection plan

I've had a Macy's card since 2009. In the past 10 years, i've never made a late payment and have made my bills.

Recently, my business has suffered some challenging moments and I called in to see if I can get 2-3 months of a hardship program.

Macy's customer service told me I had a "protection plan" on my credit card and needed to call them directly. I was unaware I even had this plan.

I called them to find out my options. After speaking to the representative, she advised I needed to fill out paperwork and send through the mail so they can review the case. This would take a few weeks to process and the first credit card company to handle the process this way.

I asked the representative what is this "credit protection" I have anyway. She advised it protects against fraud and charges 1 cent to the dollar. I now realized for all the years I have been unwilling been charged between $20-$40 a month for 10 years and they've offered ZERO protection to the 1 time I needed it. I feel completely robbed of thousands of dollars as I never read the fine print of this offer 10 years ago.

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M
3:06 pm EDT

Macy's charter club room men's dress shirt

We bought two Club Room dress shirts to go with the suits we also purchased at Macy's, and I washed them because they were stiff, and I ironed them, and our house cleaner ironed them, and even after all that, they were unwearable after being packed. My husband had rewear a Michael Kors shirt that he had brought, which looked great, but still...
I brought these two shirts back to the store, and they said they don't accept returns that cannot be resold. I said what about people who were dissatisfied? And she said I had to reach out Charter Club.
Here's the text that my husband sent me from his hotel room saying he couldn't wear the shirts, and the receipt.
Mary Lou Keller

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5:58 pm EDT
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Macy's Customer service/customer accounts

As of 6/30/2019 I HAD a Macys account and a Macys card for several years.

I also only have ONE Macys account and only have ONE email address I use for the account AND the card. I've been shopping online for years with this SAME account and the SAME email address.

Last week I was online shopping on the Macys website looking to see if they had any holiday sales out yet. I didn't see any so I put a few things in my favorites so I could have them today when I logged back in to see if they were on sale yet.

Today I try and log in to the Macys site and it tells me there is no such email address! So I tried again, several times, making sure I was typing the right keys, and I STILL kept getting the error message stating there was no such email address!

So I get on the customer chat window and tell them whats going on. They tell me there is no such email address in their system! I told them I've been shopping for years off this account and the email address has NEVER changed! I told them I logged in last week with no problems, and I was told again that my email address does not exist in their system!

Not only that, my Macys card number does not exist in their system!

I told them, obviously they don't want me as a customer anymore since they deleted my account without even giving me a f**king courtesy email or phone call about it!
So I told them I will take my money somewhere else!

TO HELL WITH THEM!

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11:32 am EDT

Macy's as a company

I just found out that Macy's donates to Planned Parenthood. I have been spreading the word about this to others that shop at Macy's to boycott or no longer patronize Macy's. The fact that Macy's would support the killing of the unborn, taints your store like a junkyard. Quality: O. There are plenty of other places to shop.
It's disgusting. And Macy's is supposed to be a higher end store. Over 50% of the U.S. population does not support abortion!

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T
9:54 am EDT

Macy's mattress delivery

Ref. order #[protected]
Sales check # [protected]

My building has a policy that when we order items for delivery in to the building that we must obtain a copy of the Certificate of Liability Insurance and provide it to them. I have requested Macy's Customer Service for the CLI immediately after placing the order and called them numerous times but to no avail. The reason for my calling was that the building has a rule that we must provide the certificate 3 days before the delivery. I have specifically requested that they must copy me any email that they are sending and technically it is my responsibility to provide the necessary paperwork to the management. My delivery is scheduled for tomorrow (06/14) and I called 1-888-822-6229 and spoke with an agent named Linette. After checking with someone she insisted that they are unable to copy me the CLI and they can only send it to the building. I am very disappointed and will never ever order anything from Macy's from home delivery. This policy is not acceptable.

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4:13 pm EDT

Macy's delivery

I am a Macy's platinum number. I have ordered Shiseido bio-performance advanced super restoring cream, 2.5 oz. and 4 pc Clinique Travel set. When I got this product, the box all break, looks old stuff. I bought it as gift for my friend, now I am unable to do because too much damaged. I am very upset with this situation. Please help me. Please see attached files.

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Update by guo
Jun 11, 2019 4:16 pm EDT

I am a Macy's platinum number. I have ordered Shiseido bio-performance advanced super restoring cream, 2.5 oz. and 4 pc Clinique Travel set. When I got this product, the box all break, looks old stuff. I bought it as gift for my friend, now I am unable to do because too much damaged. I am very upset with this situation. Please help me. Please see attached files.

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Z
6:25 pm EDT

Macy's pricing

I bought two diamonds pendant at Macys Northgate mall seattle, Wa on 5/26/2019. I was disappointed that the customer service person did not tell me that the Memorial Day price was cheaper then what was at that store. I only knew it when I went home.
Diamond item# [protected] at the store was $400 and Memorial Day sale was $299. That is a difference of $100.
Another #[protected] at the store $480 and Memorial Day sale was $449. A difference of $31.
I called the store the person cannot honored the Memorial Day price since she said sales are final. I have been your customer along times and I really felt I was cheated by Macy.
Please honored the Memorial Day sale prices coz it is a lot of money to me. I really appreciated.

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C
10:41 pm EDT

Macy's ad price

I have an add for a All clad Master Chef 9 piece cookware set that is advertised for 99.00. When I purchased this on line it showed me total as 499.00. I contacted customer service and was told that the price would be 350.00 and that the ad price was wrong. This is false advertisement. I have been a Macys cardholder for years and yet they continue to mislead customers with false ads. This is terrible service and Macys should honor the price on their ad.

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6:01 pm EDT

Macy's clayton daybeds and poor customer service

I have purchased 2 clayton daybeds for a party I was going to make at my house yard. The daybeds arrived and once we open the 4 boxes, we saw they were broken, pieces from the daybeds were detached, screws were missing and they looked like being used. Immediately started our nightmare as we contacted customer service and we were told, we had to make a return and purchase it again. We proceed with that, the agent only charged me for 1 daybed, I had to go online again, on chat and pay for the second daybed.
Meanwhile we waited for macy's to send me the return labels for ups by email, I never got them. Ups came to our house next day and we were not home (because we was not notified by macy's) next day ups return and picked up 3 out of the 4 boxes because macy's only send 3 tags. Ups left 1 box at our home. I contacted macy's again and so far nothing has being done!
This is unacceptable!

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K
3:16 pm EDT

Macy's macy’s american express

After I returned everything why the balance is not zero and still balance on the account it's the puzzle ?
I disputed the amount because Macy's refuse to tell me where the balance is from failed to process my dispute so they could reck my account charge late fees interest reduced my credit limit .
Macy's closing because this is how they operate cheat lie menaplate

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B
3:09 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Macy's polo ralph lauren

I am not complaining about the merchandise but wanted to advise the company of the abuse that macy's is doing for a position the company polo ralph lauren is actually paying for. I was previously a handler for prl at macys in mcallen texas, in which I was paid half by polo & half by macys. They were abusing the situation asking me to work other areas in which in numerous occasions I told them no because they were not paying my check. I did help them however when they would give me extra hours. I already made a complaint to one of the supervisors but just felt it deeply in my heart to let you be aware of the situation since it is money coming directly from rl company. They are also doing this with the associates that worked other name brands like lacoste, tommy hilfiger & levis but all of them have a manager/supervisor in the area that has helped them along the way however in my case, there is really no one that was there to help or guide me in to which path to take. Thank you for taking the time to read this & if there are any further questions that might need to be added, feel free to email me at birdy. [protected]@gmail.com

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Update by Birdy8225
Apr 06, 2019 3:11 pm EDT

I am not complaining about the merchandise but wanted to advise the company of the abuse that Macy's is doing for a position the company Polo Ralph Lauren is actually paying for. I was previously a handler for PRL at Macys in McAllen Texas, in which I was paid half by Polo & half by Macys. They were abusing the situation asking me to work other areas in which in numerous occasions I told them no because they were not paying my check. I did help them however when they would give me EXTRA hours. I already made a complaint to one of the supervisors but just felt it deeply in my heart to let you be aware of the situation since it is money coming directly from RL company. They are also doing this with the associates that worked other name brands like Lacoste, Tommy Hilfiger & Levis but all of them have a manager/supervisor in the area that has helped them along the way however in my case, there is really no one that was there to help or guide me in to which path to take. Thank You for taking the time to read this & if there are any further questions that might need to be added, feel free to email me at birdy.chantal8225@gmail.com

Resolved

Nothing has been resolved, I just can't edit my complaint so I'm deleting it.

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C
2:27 pm EDT

Macy's ralph lauren comforter/ stainless steel garbage can

I placed an order online at Macy's.com for a Ralph Lauren down alternative comforter in the color sky grey/green. I received the color blue fog instead. I called customer service and placed another order, and yet again I received the color blue fog. I also order a stainless steel garbage can for my bathroom that I received damaged 3 times. I am a Macy's Platinum card holder and I want to buy things from Macy's but everything I order is wrong! Even after speaking with customer service nothing gets accomplished. There isn't even anyone to speak to about the issues! This is crazy! I've spent so much time on the phone going back and forth and it's always the same outcome!

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10:28 am EDT
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Macy's website access

I have had a Macy's account for 40 years. Now I am being denied access to my account [Access Denied You don't have permission to access "http://www.macys.com/?" on this server]. There is no balance or any other issue. Macy's does not accept that it is their problem. I have checked with my internet provider and had my computer checked for malware. Macy's website is the only one that I am having a problem with. This site is the worst ecommerce site I know. So since I cant access Macy's I will finaly be taking my business to their competitors who do allow me to do business with them. Thank you Macy's Customer Service, this forces me to move away from you!
RAS

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Update by rauls1
Mar 18, 2019 10:32 am EDT

No response. Figures...

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L
5:21 pm EDT

Macy's women’s bag dept poor customer service

On a recent visit to Macy's Staten Island store, I was trying to make a purchase and stood at the register for about 5 minutes or so waiting for the associate who was obviously carrying on a personal conversation with someone. After about 5;minutes I approached her, asking can she please run up my item. She continued to ignore me, so I went right up to her, she rudely said can't you see I'm with another customer. Trust me, the customer was not making any purchase. She was talking to the woman like she was her friend. She was rude and arrogant. This happened on Monday, 3/11/19 at 12 noon.

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9:16 pm EDT

Macy's manager problems

I am a current employee of Macys. My manager is always rude to me. I always do my job and am helpful with customers. She was rude to me in front of a customer when I was trying to help her. Every time she says hi to me in the mornings, it sounds so fake. She is rude to other employees in my department too, except for a few. I have noticed that she is nicer to all her employees that are African American and rude to all the white and Hispanic people in my dept. She gets mad when we get sick and don't come in because she says she has it worse than us because she has a disease and comes in to work too.

She didn't like an employee so much that she got her fired by falsely accusing her of stealing. She brought up unethical things that you are not supposed to bring up in firing or hiring someone. She assumed she did these things because of her race. That is not right.It was a race thing and not anything else. I feel like me and a coworker will be next because she doesn't like us. I feel like I can't work at this store anymore because of how she treats me and some of the other employees. She has created a hostile work environment for me and I am scared for my job. This issue needs to be resolved.

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9:04 pm EST

Macy's manager harassment

On multiple occassions I have dealt with a young manager that makes up lies about my hygiene... She has a talk with me in a stockroom and claims that customers have complained about my body odor and now she has added associates with it... I know better! I stay clean and I do a good job at the company... I feel personally attacked and I am sick of it!

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9:56 am EST

Macy's belgique=basically a bomb on your stove

Boiling eggs with trusted belgique pot...steam suctioned the lid to the pot and created a DIY pressure cooker. Unable to get lid off pot--tried begging, pleading, hitting with a wooden spoon. Eggs completely ruined! Also narrowly avoided an explosion on the stove--my daring boyfriend caught the piping hot lid with his fingertips (could have decapitated dog). Pot will be going to jail in back of cupboard, hopefully the other Belgique cookware will learn their lesson.

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2:31 pm EST

Macy's diamond earrings on sale

Macy's sold a set of earrings which were exchanged due to loss and poor construction. The replacement pair pinched and infected my ears and I don't think they are gold. So some lady from Their insurer called and offered me a gift card to shut my mouth. They never sent the card and they won't answer the phone. How do you sue them? Hold them accountable for false advertising and product liability?

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Update by Rev Mavis Prince
Jan 17, 2019 2:44 pm EST

They sold me fake earrings and they broke my ears out! I am a senior citizen and they saw me coming and took advantage!They pretend to want to resolve issues and promise resolutions that never take place. They steal your money for bad products and clothing. Ugh! False advertising and deception but they can get away with it! They are a large corporation. Zero stars?

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Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

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Contact Macy's customer service

Phone numbers

+1 (800) 289-6229 +1 (513) 573-7912 More phone numbers

Website

www.macys.com

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