Macy's
reviews and complaints

I have placed in online order on 08/08/2018 through Macy's.com for my favorite perfume Chanel Chance Eau. de parfum spray 3.4-oz the one with the silver cap. That's the only one I get from the Chanel Chance collection I have been using it over 10 years. When I received my order on time as expected I was excited to open my box and get my perfume and make up out and try it on. Shockingly when I got the perfume out the outside box color looked darker then usually and the box was kinda humid and the bottle was wired looking different, it looked fake to me! but I thought it could be just a different fragrant since they have more then one Chanel Chance that I have seen with clear cap. It appeared as if the front label was holding a sticky residue, as if something had spilled on it - but I'm guessing that was just part of the adhesive for the front label? Next, the cap didn't have any label or lettering at all, just a plain cap - and no magnet. I sprayed it on my hand and it was really shocking it had no smell other then alcohol mixed with water and oil. Plus the metal ring that goes around the bottle was loose so I took a picture of it next to my old empty bottle and it was a huge difference, so I put it back in the box to take it to the store and exchange it for the one I originally ordered. I went to Macy's at Northpark Mall and I told the lady that I had received this and I would like to exchanged for the correct one her is my online order receipt, the lady looked at the box and said that's not what the color of the box should look like and she said that's not a Macy's product and this bottle it's fake. So she called 4 different people and they were talking to each other like if I was not there and they started to question me like if I had got something off the street. They kept repeating this is not a Macy's product and we don't carry or sell this product, they refused to exchange it for me so I asked to talk to a manager and he said the same thing and they kept saying sorry there is nothing we can do about it. They made feel bad around other customers making me look like I am laying and trying to exchange a fake product for a real one. my recipt had same par code as the box and I showed them the pictures I had taken the day before and still they keep repeating the same this is not a Macy's product we don't sell this item. Staff were horrible dealing with this issue and the manager was rude was talking to me with out eye contact, and after a long struggle of back and forth with them trying to explain that's what I had received the manager told one of the staff without him knowing I was behind him (exchange it for her just let her get the f**k out of here). I was treated like 💩 embarrassing sistuation in front of other customers. I called Macy's and explain to them what happened and they have done nothing about it just an apology and I got screwed with a $130.00+tax and all the drama I went through. Please do your self a favor and don't buy perfumes online because you don't know when you will get something like this. To bad for Macy's they lost a costumer plus I should sue them for selling fake product. The problem could be not in the store it might be in there warehouse since my bottle was shipped directly from the warehouse. All the hassle I went through at the store to exchange the garbage I had received it's not worth it.

I ordered a $250 gift card for my niece 4/20/2018. Since I didn't receive a thank you note, I checked back with macys last week. I was told that my charge card was, indeed charged, but they forgot to take the next step of mailing the gift card. Yes, it was in their system, but if I didn't call it would have never been sent. I wonder how many other gift card dollars are being sequestered by macys

My name is Dr. Sima Tarzami and I am writing this to file a complain about Macy's Manhassat Branch for the following reasons:

1) Macys store did not refund my money fully for the items that I have returned (see attachments for a copy of my receipt; It was short for the amount of $53.47). I have been charged unlawfully for the amount of $53.47 as Star money return)

2) Portion of my money was also refund as EZ exchange gift card instead of to be refunded to my Macys credit card that was paid by! In doing so, I had to pay that portion of the money from my pocket to Macys credit card again to prevent interest rate and Macys has apparently managed to sell me a gift card which I have to shop again to make sure that is used.

In brief summary, I returned 3 handbags to Macy's Manhasset Branch for the total of $575.76 including taxes on 08/30/2018 and noticed later that I was returned not the full amount (my Macys credit card was only credited $486.01. It was short for the amount of $53.47) and on top of that I was given portion of the money against my protest in a way of EX exchange card ($36.28) (see attachment). I contacted Macys by phone on 09/04/2018 to complain and I was told that I have used $40 star rewards money toward the purchase of one of the handbags and they have taken that star money back. As Macys agreement says I have earned Star rewards money by shopping at Macys. That is the rewards money that I have earned and it was supposed to come back to me so I can use it toward another item. This was the practice in the past as well. You can read the agreement page (see attachment) that says "e. If you use a Star Money reward(s) toward a purchase and then return the item purchased. Macy's may issue the portion of your return paid with a Star Money reward(s) in the form of a Macy's Happy Returns Card."

I am a Platinum member at Macys it means that I shop a lot at Macys. I have told them that they could have put those points that belongs to the returned items as negative points on my account which they do so as I am doing my future shopping they can get those points covered. As you see in my documents (see attachments) I returned $575.76 worth of items (08/30/18) and I shopped $358.78 (08/31/18 to 09/01/18) the next days so I shop a lot at this store and there is no shortage of the earning points on this to cover the negative ones (see attachment).

However, this time they charged me and deducted from my bill as STAR $ RETERN for $53.47. I have bought three items and fully paid them on the Macys credit card and returned them with the receipt and I want my money to be fully refunded. Interestingly, if you go to Macys on line order history it indicates that those items were fully credited (see attachment) which is not true and if I had not looked at my bill later on I would have never known it because they never mentioned it to me in store that I have been charged for something.

In addition, I want Macys to stop giving customer EZ exchange card when the customer has receipt and based on Macys agreement it should be refunded exactly the method that was paid for. Trying to sell their EZ exchange gift card to the customer instead of paying their money back is appalling practice and it is unlawful and should be stopped.

In Conclusion, I want Macys to refund my ($53.47) and I want Macy to take the EZ exchange card back and pay me my money exactly the way that I have paid them ($36.28).

Sincerely,

Dr. Sima Tarzami

9/23/2018, 12:10 p.m., associate # [protected] (Sarah) 5500 Grossmont Center Dr, La Mesa, CA 91942 I hope the associate number is accurate because it is Sarah and not Marina who does not belong in Customer Service. Sarah had a "cannot do" attitude. She communicated only when communicate to. My wife had to ask twice if Sarah was finished with her card. Thanks to Marina we were able to complete a return. Of course we had no receipt and no shoe box. So sorry but my wife loved the shoes but they were made in a way that they cut into her foot. Anyway, I digress. Even if Sarah is new and in training, someone with her personality does not belong in a place where Macy's will get a bad reputation

I purchased two Charter Club Damask twin sheet sets for my two twin beds. I took off the flannel sets and wanted lighter sheets for the spring and summer months.

I made this purchase because while on vacation I stayed at a friends house and loved the sheets she had on the bed. They were so soft and thick. I took note of the brand and soon ordered them from Macys.

The sheets have been on the beds since May and have been washed several times. The problem is that the color has faded off the fitted sheets and pillow cases of both sets. the flat sheet is perfect. The sheets were a light blue color. They are now faded to a dull white.

Please see attached photos. The photos show the faded color. In two of the photos I placed the faded area next to the top sheet that did not fade.

Obviously, I cannot use them because they just look filthy. Did I just get defective sheets, a bad batch?

I am very disappointed because I thought I found the perfect sheets. My friend does not have this problem and she has had her sheets for years.

I would like to try again, but cannot afford to shell out more money for a bad product.

Please respond with a solution for this situation. Thank you for your time.

Sincerely,
Michele Davidson

The 9/13/2018 my husband Juan Rodolfo Pina Salinas bought a woman Jacket at Macys Summit Mall at 3265 West Market Street in Akron, Ohio. The Jacket is a Black/Oxford Heritage FLC Bomber with the number [protected]. He paid the jacket and they left the security pin on it, now we are in Brasil and I can not use the Jacket because of the security pin. So I beg you to give us our money back.

Thank you
Stephanie Retteg Pauls

I ask you for an answer at : [protected]@yahoo.com.mx

Hi,
I bought a sofa from Macys store at Crabtree valley Mall in Raleigh NC. Once it got home, realised it was not comfortable as it felt at the store & had a defective seating. Called Macys CS immediately the next day. We had a three day return policy. At the time of purchase, we were not informed about the restocking fee, which I see now is only a feature at Macys! No other furniture store here has this thing going.

We took pictures of the bought sofa as it did not look like the one at the store & showed it to the customer rep at the store. She fully agreed & said that OUR piece looks different form the one at the store & tried her best to get the refund for us. Macys customer service would not budge. They would not let go of the restocking fee.
We agreed for an inspection. The inspection was an eye wash. The person who came home, just had a paper & pen to note. I suggested he take pictures, I suggested he should take measurements for comparison, to which he sheepishly agreed. Took notes & left & we were later informed when we called Macys that the sofa was just fine. It was not. The inspection was shoddy.
To put matters short, we are now stuck with a restocking fee which I have paid in the amount of $178.78 & I feel we have been taken for a ride by you guys.
Its sad that a store like Macys would stoop to this level.
I would really appreciate if you will refund the amount. Customer service was pathetic & sadly we will not shop at Macys again. It does not matter I am sure that you lost a customer, cause one the sale is through, you just do not care.
My account # [protected]
Name Ravi Venkatraman
Looking forward for a positive outcome.
Ravi

This is the absolutely worse run customer service call center organization that I have ever experienced, not only are the customer service reps incapable of helping with orders beyond a discretion of the what I purchased, they frequently lied to me about the status of my order, and presented an apathetic attitude when I pressed for help. I have lost a lot of valuable time trying to fix their mistake. For anyone that is considering a purchase from Macy's online my advice is to think twice, the cost vs risk is not worth it.

I bought a dress and pants with my macys credit card in the store and when I went back to return it one day after the 60 days they didn't return it or credit me, they offered me a significantly less amount. I will never purchase anything at macy's again. They are inflexible and the manager dismiss me without any concern. Their return policies only benefits them.

8/31/18
My daughter bought an Alfani top from Macy's . She removed the tags and put it on to wear to her first day of school where is in the administration. She realized that the security tag had not been removed so I offered to take it back for removal as she is a very busy mother of two and SPED teacher. As I got to the Macy's at Ridgedale Mall in Minnetonka, MN the buzzer was activated as I walked into the store (even though it didn't when we originally left the store). I went to the first service desk I saw and explained that I just needed the security tag removed and showed the sales lady the receipt. She got very agitated and kept questioning me as to where the tags were. I tried to explain that my daughter had removed them in order to wear the garment but then found the security tag. She said that I had to go to the Women's dept. to get it removed. I waited at the first desk I found in the Women's area and no sales person came so I found a third desk. Again the sales lady was very agitated about the tags having been removed even though I was showing her the receipt at the time. Finally the second sales lady that was also working that desk reached over and removed the tag for me. However there was no apology or explanation for the problem. I just retired from a 25 year customer service oriented job and I was appalled at how I was treated. I live in Elk River, MN and if you check, you will find that the closest Macy's store is 30 miles from my home. So for me to make the trip back to the store for a problem that was the fault of the store and then be treated so poorlyis not how I expect to be treated. I did not go in angry at the store...just looking to get the tag off so my daughter could wear it. I could certainly understand that there would have been an issue if I had not had the receipt and the tags were removed but that was not the case. I am not a person that complains frequently (this is only the second time I have ever made a written complaint) I have been a customer since 1970 of the Dayton's, Marshall Fields, Macy's stores and the best part of being a customer used to be the customer service. Unfortunately I don't feel that that is the case anymore. Not just because of this incident but the general atmosphere is not the same anymore. With all "brick & mortar" stores being in competition with online stores/sales I think customer service is more important than ever if they are to survive. I am not looking for a refund or anything for a desirable resolution but I would like a reply to this email to let me know that it has been received. Thank you! Joanne Powell, Elk River, MN

Unbelievably horrible experience - the most stressful service encounter I have had and it's stretched from almost 2 months now.

I am assisting my mother with returning part of this order since this process has been a PURE NIGHTMARE.

1) I ordered two rug sets. One set is fine, do not need two.

2) Have been trying to return one set for almost 2 months. We call Macy's, they (you) call UPS, we are told UPS will come to pick up in 2 days...nothing happens. This has happened 5 TIMES.
- my mother has gone up to a driver delivering to neighbors (about a month ago) to ask if they can take her package...he called "the supervisor" and say someone will be by in a couple hours.

3) In the last two days, I have called to see if I can drop these rugs off at a Macy's or UPS location and all I get in response is "no, a driver has to come to pick them up because there needs to be a shipping label."

4) Today (8-29), I have again been told that a driver is scheduled to come pick up the rugs today...at this point, I have ZERO belief that UPS can (for whatever reason) arrange for this pick up. Although that is a main function of UPS, this pick up just seems to exceed their capabilities.

I feel like a hostage...can't get a driver to come, can't return it myself. Do you know how many hours have been spent on this? How many phone calls?

This is unbelievable, I'm just in shock of how awful a process is. I will not purchase anything from Macy's online until they get a better shipping partner, I'm completely disgusted. There are serious integrity issues with the UPS service as lying to customers repeatedly/predictably is not an acceptable business practice.

Any suggestions?

I ordered shirts on online and never received it. When it is past delivery date, I call macys to find out the status and find out shipping address has street name misspelled. The order goes back to the seller and i now have to call customer care and explain to them 10 times what happened to get a refund. A few days later, I reorder shirts while triple checking my shipping and billing addresses. The next day I get an email from macys that order has been shipped to the wrong address again. Now, I call customer care again and after spending two hrs, they can't change order's shipping address, can't ancel order, can't figure out why their online order software keeps defaulting wring address. I get transferred from one dept to another and have to give personalsensitive info each time to new person, I decide it is time to cut up my macy's card and I am so done with this company. Pathetic company, pathetic service and they don't know what they are doing.

I applied for a Macy's card only and was approved. I did not authorize you all to submit or apply for any other credit card. I received a notice that I also applied for an American Express. I did not want to apply for a American Express card. I have been working hard to build my credit. Now my score has dropped 25 points because I was denied and you added a hard report and inquiry.
Two credit reporting agencies have lowered my scores. This is not fair and I'm upset.
Brenda Oduze
[protected] work#
[protected] cell #

I purchased two pairs of Macy's Tommy Hilfiger jeans. I liked the quality so I ordered two more in a different color.
Order # [protected]

The weight of the denim is significantly less weight so I returned them. I emailed Macy's and explained the problem and stated I would like to purchase two more jeans in the original color with the higher weight denim. I asked Macy's to let me purchase them at the same price as the two pair I returned due to the fact I thought I would be purchasing the same quality jeans as before.

Macy's has not responded to the email. It also appears they removed a Promo offer from my Macy's wallet that I received for signing up for the account. I appreciate them paying for the return. It's just frustrating trying to purchase the same jeans I originally purchased in the same quality.

There was fraud on my account 4 separate charges for the same item. When they did the orders it was to an address not matching my account and they used email and phone numbers similar to mine but not exact and again not matching the account. Macy's did notify me immediately and I said yes these are fraudulent! I filed a report, called multiple times to follow up, filled out their paper fraud form with all 4 order numbers. Well their investigation came back where they ensured me the charges and associated interest would be taken off. They then closed that account and assigned me a new one. This made me unable to view my itemized statements leading to my balance on the card (which I knew still seemed too high). I got the run around with departments when I tried to get a paper copy of my statement mailed to me from the old account. Well their new updated web portal allows me to see the old statements/orders...low and behold only 1 of the 4 charges were taken off! The rest of the 3 fraud charges total over $400 that I sure have been paying towards and paying interest on for the past year! I've been calling and speaking to different people department to department getting the run around again and no one seems to know how to fix this issue.

The following statement is againts Macy's Wine Cellar.
Reference to Customer#C004495709, Order #SO11020797

On 03/02/18, a box of wine had arrived at our house from Macy's Wine Cellar without my authorization and prior notification to me. We also found the an amount of $185.06 was charged to my TD bank visa card without my authorization. I immediately contacted the merchant and spoke with their duty supervisor who promised will email me a Fed-ex pre-print label within 24hours, also will arrange for a carrier to pickup the parcel from my house. 48 hours have passed, and did not get any email from the merchant, so I called the merchant tried to fix the issue in the next three days - 03/04, spoke with Mario, 03/05 with spoke with Christopher, provided with an alternate email for them to resend label. The last phone call was on March 06 I spoke with David, it was a three-ways conference call with TD Bank credit card service dispute department. The underwriter from TD Bank witness the conversation between myself and David who promised will immediately resend the FED-ex pre-print label by postal mail to my house. Until this moment, I have not gotten any responds from the merchant neither via email nor postal mail. After viewing the case, TD Bank decided to credit the dispute amount to my account. After the finance issue resolved, I have to manage how to dispose the alcohol, this huge box contains 12 sets of alcohol glass of bottles and over 20lbs, which extremely dangerous for my teens in the house. I was advised it's unlawful to keep alcohol at a place where minors can be reached. Since the merchant ignored my calls, I have not other choice but just to dispose all alcohol by pouring down the sink. this decision was made after nearly four months waiting to hear from the Macy's Wine Cellar. I though this is would be the end of the story, but NO. All of sudden the merchant send me an invoice on June 27, I responded to them immediately explained the situation and asked the invoice to be dismissed. However, the same situation happened as previous, they ignored my letter and phone calls.

I bought 6 items to give as gifts for my 3 friends from out of town. I was planning to give them 2 boxes of Frangos (16oz/45ct) each. I requested the employee for 3 small plastic bags so I can show my friends that I bought them from Macy's. The manager/supervisor named Marissa who was right there intervened and reprimanded the employee that he should not give me more than 1 bag for my purchase! I explained that the 2 bags she would give me would go a long way to promote your store. She was rather stern and very dismissive of my request and I was getting really annoyed by her attitude. I then offered to pay for 2 bags just so I can evenly distribute the Frangos to my friends with your nice plastic bags instead of just grabbing some old grocery bags. She said they are not for sale quite arrogantly and now looking/pretending to be too busy to even engage me in a civil conversation. I asked if I should return the items and then purchase them one by one, will I get 6 bags instead. She would hear none of it !

I called into the call center to pay my bill I never was so disrespected trying to give someone my money so I cussed this woman out and the end result she closed my account instead of ending the call I ask to speak to her boss and she hung up on me. If this is how Macy's do business Im happy my account is closed. They lost a loyal customer because of a disrespectful employee.

On 6-2-18, I ordered a sofa for my daughter who lives in Hattiesburg, MS (zip code 39402 ). Before I looked at any furniture in the Macy's furniture store in OakBrook, IL, I asked our sales associate (Feruze) to check the zip code to make sure Macy's delivered to that location. After check with her Manager, Feruze assured me that Macy's would deliver the sofa for $99 - $200 (maximum). We added a dining set on 6-5-18 and we were told the total delivery would be $200 max.
sales check number: [protected] reservation date: 6/2/2018
total: $1084.34
description: sofa, heather, devon
price: $715.40
description: wnmkit
price: $1.00
delivery fee: $99.00
worrynomore plan: $198.00
subtotal: $1013.40
tax 7% ms $70.94
total: $1084.34
deposit: $331.74 the following e-mail was sent to my daughter on 7-24-18:
From: "[protected]@macys.com"
Date: Tuesday, July 24, 2018 at 9:27 AM
To:
Subject: Macy's Delivery Reminder

Thank you for choosing Macy's for your home furnishings needs. This is just a reminder that your delivery is coming soon!
You'll receive delivery reminders through an automated call, unless you've opted for text messages. To manage your delivery alerts, please visit www.macys.com/furnituredelivery and click the "Schedule Delivery" button.
=============WHITE GLOVE DELIVERY INFORMATION===================
Delivery Date: 07/27/2018

Salescheck Number: [protected]
==============ADDITIONAL INFORMATION===================
NEXT STEPS:
• Take a moment to review your delivery address and phone numbers. Let us know immediately if we need to make any changes.
• Our delivery alerts are automated, so we'll be unable to modify the phone numbers you've given us as it gets closer to your delivery date.
• We'll contact you the day before your delivery as a final confirmation of your time window. There's no action needed on your part.
• On the day of delivery, we'll contact you when we're on our way!
DELIVERY ADDRESS

HATTIESBURG, MS 39402

Once again, we'd like to thank you for shopping with Macy's.

Today 7-25-18: A Voice Mail was left on my daughters phone: Angie (Stone Mountain warehouse; [protected]) - stating that the order was cancelled; I tried calling back today but it just kept ringing. Called Bob (customer care-delivery; [protected]) - I called at 7am CST - per BOB: sales check only showing up in the old system, notes in the system - here till 12 pm, sent message to warehouse; Valeda - I called at 12:30 pm CST - Called our salesperson Feruze said that she doesn't know what happened but that her hands are tied. The managers will take over handling this situation, she doesn't know if the delivery is possible or not. Feruze won't be in until 7/27. She gave me manager's number. Molly O'Donnell [protected]) - Feruze's manager; I left voicemail - is out of the office until tomorrow. Spoke to Joyce who escalated to Betsy (Furniture and Bedding Customer Service Escalation Supervisor; [protected])
- Offered to give 20% off order, but there will be an extra $700 delivery fee that they WILL NOT waive or cover
- Will send her manager a message to call me back, but said they can't do anything else - Gave me the number for the presidential offices [protected]) and I left a glorious voice message of which I won't reiterate here however, know that it was irate. My husband spoke to Gida in the Presidential office today; she reviewed the situation w him and promised to get back to him tomorrow. I completely understand now why people lose it!

I bought a leather recliner from Macy's in 2014 that cost me nearly $4000. I was offered by the Macys sales representative the Worry No More Warranty; to be "Worry Free". A Total SCAM. It is unfortunate what people that work for Macys do not even know what they are selling. As customers, we mostly trust and do not take the time to read all of the paper work we are signing. I can only say, that unfortunately there are no honest people anymore. Not only Macys tries to sell, but also the Worry No More Warranty plan have so many exclusions that as customers we are not covered. I feel I was deceived !
Please, please do not think that this department stores (i.e Macys ) offer better service and products that the rest of the furniture stores, they certainly don't. That was my mistake; it cost me $4, 000 for believing they were reliable and they are not. Don't Trust and waste your money, is not worthy it. I will try my best to share my comments on any complaint site I find, as I believe people should know what they will be exposed to if they decide to buy the Worry No More Warranty that Macy's offers.

I hope my comments are helpful.

NOTE: The Recliner was fixed by Macys as I was able to feel I was seating on the structure. The work was horrible and the sofa now makes noise everytime it gets opened. However the Worry No More now says that they will not cover the repair. I was instructed by a Macy's Technician not to call but wait a couple of months before calling Worry No More. Regardless I have wasted my money. It is funny, but I was about to make another purchase in Macy's furniture today.

Ticket No ME [protected]