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jewelry fraud

Complaint Rating:  100 % with 2 votes
100% 2
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United States
The article is about a lawsuit filed against Macys, alleging that Macys knowingly sold ruby jewelry as genuine gemstones when in fact they were not genuine rubies. Macys was required to inform customers about how the rubies were created but in many cases failed to do so, duping many customers into purchasing jewelry that did not meet gemological standards or were defective. Macys denied any wrongdoing and continued to sell the products. This shows you what they really think of your intelligence.
Complaint comments Comments (2) Complaint country United States Complaint category Jewelry & Watches


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A  24th of Nov, 2010 by    0 Votes
Very poor customer service!Very ulpleasant store expirience!I visited the Herald Square Branch in New York City-the biggest Macy's store in the world and here they managed to mess up.We tried to purchase a pair of diamond earrings and personally witnessed the fraud that Macy's performs on their customers. First the sales person named Anita Frazier was nice and even gave us her business card.She processed the payment and we were ready to take the bag and leave when my brother asked to check the stones with the testor.Three stones on one of the earrings were allright, however thr fourth one was fake.She asked another representative to recheck it and it was the same.Then they blamed the testor and we insisted on changing the testor and checking the stone on another one-same result.Her hands become shaking for some reason and she got really nervous.Then we called for a manager named Sonia, who wasn't much of a help either-she just acted indifferently and said that she cannot do anything except cancel a transaction, which we already insisted upon ourselves. After the sales person cancelled the transaction, for some reaosn she asked back the business card that we got from her when we walked in, however we refused to return it.The bottom line IS: MACY'S SELLS FAKE JEWELRY. They wouldn't even apologize for what happened-both the sales representative, or as she calles herself-"Diamond selling specialist" and the manager.Will never buy from them anymore and already told 17 of my friends and colleages about the incident and will continue to spread the information in order to help people avoid being scammed by Macy's. Right after that we went to the store on the opposite street (we don't mention the name as it is not an advertisement), but they gave us 100% real product for a lesser price with lifetime warranty and all other inclusive services, which are also free of charge. Now think about it: how does Macy's have an opportunity to give you all those 80% off Jewelry discounts-it's simple-THEY SELL YOU FAKE.Hope this information will reach those who need it.
A  4th of Apr, 2016 by    0 Votes
I purchased some gold hoop earrings for "an incredible price". I noticed that one had a seem on the inside and was told they are all different? I asked even within a pair? I kept them and later the clasp broke. When I took them to get repaired by an independent jeweler I was shown these earrings had a plastic tubing on the inside and could clearly see the the tin foil thickness of the gold around it. I am taking them in there tomorrow to see what they offer, if things do not go well I am going to push the issue as much as possible. I paid $300 for some earrings that of not have enough gold on them to melt and repair the smallest part of the whole earring.

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685 Market St., 10th Fl.
San Francisco
United States - 94105
+1 800 221 6822
+1 513 573 2957
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