Macy's
Reviews and Complaints

Get over yourself you crazy consumer. lol. You're acting like you bought a new car and crying about your first scratch. Are you actually reading what you are writing. I just received a check for not using the worry-no-more, they would have put it on my card but I cancelled it long ago. I am not sure how long you waited for your refund for not using it, but it automatically came to me after my 7 years. Life's too short to cry about a scratch.

They did the same thing to me. The due date was a Sunday and my payment for the full $36 balance was posted on Monday and they charged a $35 late fee. They are refusing to credit back the fee and continue to charge me a late charge on the late charges. I am a long time account holder and even had my wedding registry with Macy's. I am closing my account and will not be shopping at Macy's again.

I had a similar experience, the thing is. My account balance was 25.00 and they charged me 27.00 late fee. I explained that I had always been good at paying, but I lost my job and needed a few more days. What a shame, I paid the fine, closed my account and will not return to the store. I understand that one has to be responsible for their debt owed and always have been good until now and hopefully this is a temporary setback. But couldn't they prorate the late fee and at least look at the total amount to determine the fee. It seems to me they could help those who are hurting by changing one business rule when charging late fees. It appears that Macy's is not about putting the customer first, but in how they can maximize their gains and punish their loyal customers, What a shame! They could hire me and then I could help them build consumer confidence and eliminate the nonsense. ;0)

You should have talked to his manager or something, too bad though. At least you got his name and the fact that he wears eyeglasses. Maybe that ### didnt like his job anymore, he should just quit. I hope he continues to do that to other customers so he can get fired and work at the 99 cent store. What a piece of rotten ### he is.

Though you receive two bills the Macy's store card and the VISA card are the same account. You cannot have the VISA card without the store card because the VISA card is an "add on" to store card.

I ordered and paid for a mattress, $922 (sale) on March 15, 2019. The salesperson told me it would be delivered March 21, I received an email confirming, I replied back asking if they could make it March 20 they responded with a “yes, we can do that”. I got a text message saying it would be delivered within the two hour window of 2:45-4:45. I had guests coming in from out of town! I had a full bed in my guest room and have been wanting to change out to a queen because most visitors are couples; I disassembled the full, took that ensemble to Good Will, moved my queen bed into the guest room and sat and waited for my mattress...at 5:00 I called Macy’s, it was extremely difficult to get to a human but when I did there was apology and an offer of a 10% discount on purchase price, I asked for 15% and got it. I was promised a call from the delivery people the next day; my guests arrived that night and slept comfortably in my bed while my husband and I were on the couches! The next day...no call. I worked from 9:00-2:00 when I got home my husband told me he had called to the store and was waiting for a manager call back (since about noon). I got in my car, went to the store, spoke to the manager who explained that the mattress never got on the truck, he was apologetic, explained there was nothing he could do and gave me four $25 gift certificates and promised he would call me personally after he spoke to the warehouse and knew where the problems were. In the meantime I got a call from the warehouse and they scheduled me for March 26! I was angry, she promised she would try to move it up after talking to the warehouse. Next I get a call from her, she told me my mattress would be delivered the next day, March 23. I thanked her and found an email in my box confirming the move from March 26 to March 23 (three days later than the original CONFIRMATION)! March 23 I stay back from my Grandson’s baseball game to receive my new mattress. Guess what...I waited all day and again started calling customer service around 4:00 and was told there was nothing that could be done! Carlos at Macy’s customer service told me that the woman who had called me before did not fill out the paperwork to make what she had called and promised, to actually happen! He was so apologetic, offered me to talk to a supervisor, I was already late for an engagement so declined to take the time. He recommended I call in the next morning, ask the customer service rep to call the warehouse to make sure the mattress was on the truck, BECAUSE, he said they can only talk to the warehouse between 8:00 a.m. and 4:00 eastern time. So, I got up at 5:00 a.m. to call them (hoping to get the mattress on the delivery truck for today-March 24. The offices were closed, I went back to bed and called at 8:00. They called the warehouse to find out it’s not on the truck and there is nothing they could do. I was told the warehouse would call me tomorrow to schedule my delivery. I asked to speak to the supervisor. Latrice told me there was nothing she could do. The person who had called me was not in on Sunday so she would have her call me tomorrow. I whined, expressed how inept this all has been, I told her “I don’t believe you can’t call this warehouse and tell them to get this mattress on a truck and bring it to me NOW” I suggested she have the warehouse call said woman at home. She very calmly kept telling me there was nothing she could do to get the goods to me today.
I await the call tomorrow. I will never deal with this company again no matter how good the sale is! And, I wonder if I will ever see the mattress!

Tim had called and left a message for me about my furniture delivery. He told me to call him back with the number and extension. When I called back I gave them the extension and who I was trying to reach. They said it was against policy to put me through to that extension. I do not understand why leave a message asking me to reach you there but then tell me I am not allowed to contact the person who just left me a message two minutes prior.

I have to disagree with this post! I spoke with a regular agent with the furniture and bedding department who followed up with me and got my issue corrected for me. I didn't take all the extra steps, just explained what was needed and got what I deserved.

Can anyone give me the email for Tim Hellmann?

Why should I have to go through all of these people to get what I paid for? I would rather just skip Macy's and take my business some place else where I don't have to talk to 8 different people.

YES! I can def vouch for Tim Hellmann/Kim T. I had a tear in my new leather couch, which I owned for 8 months and wrote into both of these people... this was corrected very quickly. I just received my new leather couch this past Saturday. I am very happy with the outcome and totally satisfied with the way this was handled. Thank you for posting their names and thank you to Macys for doing the right thing.

### got mad because that broad isn't getting paid for the free stuff, or got pissy because macy's got into that lawsuit. Too bad so sad, though.

wow, seriously? i work at macys, and i would have definitely given you that price adjustment for sure. i'm super nice to everyone, and i get that people are trying to save money. sorry you weren't my customer, i would have adjusted the price for you, and given you like loads of free sample bottles. haha :)

Just like almost every single department store. The .com business is run separately from the department stores. To run a website business and a department store are very different and it takes different merchandise, marketing, and other strategies than it would for a physical department store. Therefore, the prices, and offers at .com sites and in the stores are often different. As far as Macy's goes if you print out the ad online and show it to the associate they will accommodate the price. Sales associates and selling managers do not have internet access due to wanting the team to be fully engaged with customers and not behind computers all day.

You are absolutely right to complain and I would tell all of your friends to never shop at Macy's. It is truly an unethical company and the employee was probably rude to you because of the way he or she gets treated at their job. I work for them and management is trained to make you feel guilty about going to the bathroom. I never get commended for anything and they refused give me my vacation even after I filed a grievance. Awful company and their merchandise is cheap.
I am pregnant and they won't let me sit down, not even for five minutes a day. But I'm afraid to quit because of references. This company will get what they deserve someday, they think that they are such a big brand name but ppl don't like them.
I'm soooo over macy's.

I applied for the part time associate position in an upcoming store ,Market by Macy's, in johns creek ,GA. I was contacted by Ms Marissa Demetrius ,to let me know that since I work with one of the retail competitors, hence I do not stand a chance .but did leave her contact number if I would like to reconsider for full time position.I contacted her through texts twice , but I was thoroughly disgusted, with such an unprofessional attitude of Ms Marissa Demetrius, that she did not even acknowledge those texts ,if this is how she treats the candidates, I'm sure she is not being fair .I'm so disappointed with such an u professional behavior. Thank you .

in-store solution is just but a joke people don't even think of getting a fair hearing or investigation, i was been harassed even when my claim was been looked into and even at our first phone call the purported investigator was not neutral but had already form opinion and defended my co-workers and future more the investigator even was the one giving me final report instead of a review by senor HR colleague.

CheatedinCheektowaga
I worked in the Macy's in Cheektowaga, NY full time from April 2018 till just this past July. I thought that I was doing ok I got along great with a lot of my teammates and even developed a few friendships. Their MTM is a real sweetheart and I like her a lot. But towards the end of July I was summoned into an office had a paper shoved at me to sign without being able to read it. It was a so called resignation form and the excuses that they gave are pure BS, I am a diabetic and the medication that I am on Metformin causes effects with your body chemistry giving the effect of "bad odors".
The one manager has had it in me for years and is known to bully the younger executives, can you be barred from employment from a store just on managerial say so the store manager has it out for me as well. However many of their younger executives feel that I was royally screwed.

I work at Macy's in Philadelphia and its the worst place. They have they people that they pick on and the managers are the worst they are very rude the associates and the leads as they are called are the worst in the business. I truly believe that this is a resist company to work for because you can not move up on the company of you are of color

Macys closed most of its stores in the mid-atlantic region due to the blizzard on 1/23/2016.

employees found out today, if you were scheduled for that day, you will NOT be paid.

Looking for complaint department.

Macy's is a deceptive place to shop and to work at. I AVOID it like no other. I steer people away from going or working there too with lots of stores for why. Do yourself a favor and just don't apply there, open a credit card from there, or shop there. Coming from an employee who worked there, JUST DON"T! It's a lame place to shop at. You can do better. Your worth it. :-)

WHAT A BIG PAIN IN *&%$!

A Macy's sales person twisted my arm to open an account so would save $10 on a gift I was buying. I saved $10. but they had enrolled me in credit insurance automatically, and so now I only saved $9. and I had to make 3 phone calls or more to reverse the $1 they deducted and to get un-enrolled.

I paid off the card before they reimbursed me the $1o and now I can't de-activate my account. There's a balance where they owe me a few cents and because of that they said my account will remain active. I had called them more than once because I don't want the jerks sending me statements on a card I paid off and have tried to close. They keep sending me junk mail anyways and statements. Ofcourse, the people at the store will have nothing to do with it, so all of my calls have involved being on hold, etc.

I purchased some items from the Macy's store in the Eastland town center location on Hamilton Rd near Canal Winchester Oh 43110 (where I live). While there they offered me a Macy's card and I applied and received acceptance. I proceeded to purchase some additional items on the card. I then waited as instructed to receive my card by mail and my bill/statement and account information. It never came. I attempted to call their customer service but the number I found was not working. I went online but could not set up account to pay bill because they required the account number I never received. About a month after I got the card, even before the bill was actually due, I received a call from their collections department. I was running late to class and was unable to talk at the time. I did briefly explain that I did not have account info to pay bill online but if he would set up a phone appointment with me I would talk to him later and pay over the phone. He never called. I attempted to call back the number he called me from but that number did not all for incoming calls where I could pay my bill. I then started receiving calls from that number at all types of hours, always when I was either in class or at work (times when my phone was either off or I was not allowed to answer it). However, when I did find a number online that allowed me to speak to a customer service agent. They said that they were sending me mail and none was being returned to them so I was hard out of luck. I could call in and pay my bill and they would send me another card by mail/bill by mail but they could not provide me my account information any other way even though we already established that them sending me mail was not working and that with my school and work schedule I was unable to call in to pay my bill because they were closed when ever I was available. The only other option I open to me to keep up with my payments would be online but I couldn't do that without my account number which they refused to provide me with. So my complaint is three fold: 1. Continual harassing phone calls at inappropriate times of the day and night. 2. Not providing an itemized bill/any bill/account information required to be able to pay my bill on time or to verify charges. 3. Unhelpful/inflexible and outright rude behavior not only from the customer service agents but from the supervisor/manager in charge. Even after I was finally able to pay my bill over the phone the agents/supervisor was unwilling to accommodate me or help me in any way. In fact they were so rude and outrageous in their disrespect that I am logging this complaint against them when in the 35 years of my life I have NEVER attempted or even contemplated making such a complaint despite the general rudeness one naturally encounters from various customer service agents over the years.

Over the past two years we’ve had FOUR mattresses from Macy’s.

Every one of them sagged terribly (by ~3” in numerous areas) and technicians have said “the mattress is defective”

Macy’s exchanges it for the mattress of our choice but I’m ready to finally tell them to forget the new mattress and give us a refund.

Btw we have a box spring and the mattress we had before our hassle with the Macy’s mattresses NEVER SAGGED.

We purchased a Sterns and Foster firm, king size mattress in Aug. 2008. Hd sagging on both sides with hump in the middle year 3. Had tech come out and he measured the depresions at 1". Ridiculous! Very, very disappointed in Macy's and Sterns and Foster. Have been misearble since but spent more money on this mattress than anytime previously. 10 year warranty. Have tech coming out again, 2015, for reinspection. Will post the outcome.

We purchased the extra-firm version of this "Hotel Collection by Stearns and Foster" mattress, king sized from Macy's summer 2008. The bed now has two body dents on it and I am unable to sleep on it. The dent/sag is over 1.5" and is BRUTAL on my back (it is like sleeping in a bowl, because once you lay on it, it sags even more). Bear in mind that this mattress was also the extra-firm version. Total joke of a mattress for the cost. I will never buy a mattress from Macy's again, unless they do the right thing about this mattress. We have contacted customer service and will know more once the technician comes and inspects the mattress on 10/20/11.

We purchase a medium price ($1, 500) mattress from Macy's in 2007. About a year ago I noticed I could barely stay in it, it sagged so bad. We finally (and it was my pure laziness in not getting around to it) called and set an appointment. A very polite serviceman just came to the house and inspected the mattress. As other have noted, our 1.0" of sag fell short of the 1.5" manufacturers tolerance for replacement. The inspector did note however that is was very "tender" in one corner. When he completed his paperwork he put me on the phone with Macy's. They explained that replacement wasn't warranted as the result of the measurements. Rather than threatening to sue or puffing my chest up and citing consumer law (I am a Professor at an Ivy League University) I politely asked for a supervisor and again explained the deficiencies that both the inspector and I observed and that he noted, which were not part of the manufacturers criteria for replacement. The Macy's rep could not have been nicer and I'm going to select the new mattress today. Kudos to Macy's.

Liz, they just replaced my mattress and I was told that if you are dissatisfied within thirty days they will replace it. I would give them another call and remind them of that guarantee.

I purchased a Sealy queen size bed, delivery was 1/20/11 - started sagging in the middle right away. Macy's sent out a technician on 2/17/11 don't know why. I still had to deal with customer service who gave me no help with a replacement. In fact, I was told to wait 2 mo. and call them again, since the item is under warrantee (what crap, bs that is). The warranty means nothing, if and I state if, they agree to take the bed back, you are responsible to pay a 10% restocking fee and shipping. I will never ever shop at Macy's again, this is not the first time I have had a bad experience with a big purchase and no assistance what-so-ever. It took me two times to get burned by them, first time on them, second time on me...! What a fool I was to try them again... Learned the hard way.

I bought a simmons mattress through macy's two years ago and it started sagging after the first year. I have someone coming out to look at it on feb. 5th and, after reading these comments, not feeling very positive of the outcome. when I ordered it I spoke for a long while with the salesperson explaining that because of my weight, I am very heavy, I was concerned as to the quality and wanted a mattress that was firm and would last a while. she assured me that the mattress, the adelanto firm would be the best for me. I was not concerned with price as long as it lasted a reasonable amount of time because it took me a long time to save up for a good mattress. I am so angry and dissappointed and do not have the funds to buy another one. I have crippling arthritis and, in the long run, this mattress has only added to my pain. after the comments on this site I am more than ready to be disappointed in the outcome of this so called "inspection" and with that, ready to participate in a class-action suit. I am so tired of being ripped off by companies, especially ones that, in the past, have had such a good name. shame on macy's and simmons, but mostly macy's for selling junk and not caring about the consumer.

No consumer cares how much the mattress sags when the "technician" inspector shows up in the middle of the day to look for a 1 and 1/2" sag. This is a static test. You are interested in how much it sags in the middle of the night with the owner's body weight on it while he is trying to sleep on it. With the modern "memory foam" tops on these expensive mattresses, the sag in the support spring section is disguised by the surface layers of foam. You can have a miserable mattress and it still won't show a 1.5" sag in the middle of the day. Our Macy's Sterns and Foster Hotel Grade mattress has sags bumps and lumps while we're on it and by the middle of the next day it looks pretty smooth. I am not sure you can even buy a decent mattress any more for everyday use. I believe that Sealy bought out Simmons and then Sterns and Foster so they're probably very similar in internal construction. Mattress prices are outrageous now days and consumers should look for the one that feels right with a reputable store and honest warranty if that even exists.

I bought a sterns & foster firm euro pillow-top in 2006 and it is sagging in the middle. it began sagging about a year after purchase. it has recently become physically intolerable so I am calling for a warranty replacement. who knows what will happen - it depends on what the "third party" verification technician measures when they come to the house.

I have owned lower-end sealy and simmons mattresses that did a better job. i'm extremely disappointed with sterns & foster. they used good surface materials but the structural quality was poor in my case (and apparently others have found the same).

Macy's doesn't care about their customers. They are an agent of S&F and they are responsible for the products they sell. Macy's is going to send a tech to inspect my mattress and I will sue, there should be a class action.

I have has the same problem but with paper bills. Here in Canada we always recieve the statements late and then it takes 5 days for the bank to arrange payment. We also have received late fees on top of late fees. We are cancelling our cards this week. We have spent too much money at Macy's without actually buying anything

I purchased a sectional couch and within three weeks five (5) yea five springs had let go and broke out through the bottom of the unit. Factory said return it and in two week they will repair and retun fixed. So now my family sits on the floor for two week what crap.

Anyone purchasing furniture from Macy's should be aware of the fact Macy's does not stand behind the merchandise. To Macy's once you have the furniture it is your problem. If you have an immediate problem they will return it the first three days with a fee. If complaint is not done timely you must have a technician come out to look at it. The technician is not a Macy's employee and believe me Macy's does not go out of their way to get the best and the brightest. Technician will tell you merchandise will be replaced but it won't, they will say it can be repaired. Basically, if they do a decent job, not always, you have repaired merchandise they you pay the price of new merchandise. God forbide you buy a company out of business. You are out of luck. The problem with Alan White has been ongoing for two years and Macy's does nothing.

I purchased Alan White sofa, loveseat, chair from Macy's segveral years ago and Macy's never fully solved the problem that I was having with the seat and back cushions. within one month of purchase, the back loose cushions lost all their share, the seat cushions collapsed, and the sofa sunk in at the middle between the two seat cushions. Macy's sent replacement cushions, which after a very short while, did the same thing. When I called my complaint back to Macy's, they told me that what they had done should have solved the problem and they couldn't do anything else. I realize that Alan White furniture is mid-level in pricing, but nevertheless, it should hold up at least during the warranty period---it did not.

So, as far as standing before their merchandise, Macy's gets a very poor score, and regarding quality in the Alan White furniture, I WOULD NOT BUY AGAIN.

or your an idiot and can't see the salesperson's point of view. i ask for one thing and you offer another. how does that help. then i give you what i got and you look at me like i've got 2 heads. ok, better example. i work for a company that sells perfume. a woman recently asked for Cody (aka Coty). we don't carry it. the woman had already gone to a couple of other stores with no luck. rather than trying to persuade her into something she didn't want, my manager and i pooled some names together of stores to check that she hadn't yet. yes, it doesn't give us business, but we also don't have a future return either. AND, that customer leaves getting real service. we couldn't please her in the store, but we gave her service that allowed her to leave knowing that she was helped!

you're just dumb. that's all.

Our CU sent an electronic payment on the 13th of February for a bill due by the 15th (Sunday) which was posted to my account on Monday the 16th. A charge of $25 was added to our fifty dollar bill for it was late.

Facts:
1 Macys states payments received by 5pm are posted that day.
2 The CU sends electronic payments in the early am.

I called the "customer service" and was told they would reverse the charge as soon as s/he talkked with their supervisor. The answer came back that they could only remove $10. I lost it, stating forget it I will pay the whole amount BUT close this account.

Its it Macy's or GE Money Bank?

GEMB handles most of the retail store credit accounts and they have some major processing problems. They deliberately post payments late, change your address so you stop receiving statements etc.

they never respond to customer complaints - they just lie and claim you are wrong.

you MUST file complaints with the Federal Trade Commisssion and Office of Thrift Supervision. You have to file with BOTH AGENCIES.

Otherwise it will never be fixed

I can tell you that as an associate, this happens frequently but it can be associate error, but infrequently is it. We are supposed to verify someone's identity and sometimes we miss letters in the driver's license number. That can cause the problem.

I feel your pain. Have you gone back there? The same thing happened to me yesterday. My bank verified that I had more than enough funds to cover my check and Telecheck (which they use here at the Orlando, Florida location of Macy's that I went to) verified that I have check writing privileges with no negative hits on me. I left without the products that I was wanting to purchase and returned to work. Called their administrative/management office in their location (called 4 times) with no return call. I am in business for myself and would NEVER let a customer out of the door without getting to the bottom of such a problem. Personally they lost my business and I ended up purchasing the products and then some with another company (these were Origins products).

Probably the check verification company, not Macy's. Company like Certergy, SCAN, Telecheck, etc..if you've ever bounced a check with any company that uses one of those check verification companies you wont be able to pay with a check. ... just a thought..it's happened to me in the past.

Sounds like GE MONEY not Macy's that did this.

They do it to pad the bills with late fees and interest.

File complaints with the Federal Trade Commission and Office of Thrift Supervision

I recieved a gift card for Macy's last Christmas and none of the stores in my aera will accept it because they cannot find out how much it is for. I called the number on the card to get cut off before I can enter the card number. I cannot bring the web site up on my computer. All I get is "There is 0 information for this site. How do I find out how much my card is worth? How do I find a store that will take it?

The card numbers are: msholsbo7---[protected]----905

Maxine E. Rollins

I had recieved a earing and neckless set for my birthday from my son and his wife. It was a really nice set from the liz claiborne line, I did not keep the gift reciept because I was not going to return it because I really liked the set. Also on the back of the earing it stated it was from Macy's. When I went to put on the earing it broke off in my hand, well I went back to Macy's and the store manager would only give me $10.00 cash for the earing and did not offer to get it fixed or reimburse me if I did. I am really upset about this situation I was a very loyal customer of Macy's but not anymore I cut up my Macy's card and will never shop in that store again and I will let all my friends know about this as well. I am from Marland the Macy's store is in Marley Station Mall. The people who waited on me were not helpful at all. I am really turned off by the whole situation.

walmart is for poor people macys is for rich people hence the name brands such as coach, juicy, perry ellis, guess, dkny so think before you speak lol