Macy's / wrongful credit card late charges
I signed up for a Macy’s card several months ago, after getting tired of the sales people kept suggesting it to me week after week. Yes, I shop at Macy’s almost every weekend and spend thousands of dollars there.
I get my first bill and there is some type of insurance fee on it. I called them promptly and cancel the “policy”. Then I get my regular bill, which I pay every month on time. Long story short, come to find out, they were sending me two separate bills – one for the Macy’s department store and one for the Visa card. Um, would anyone care to let me know about that when I received my card in the mail???
All along, I have been paying every month to my account. But it was posted to the department store portion and not the Visa portion. I kept wondering why am I getting another bill with late charges??? I called customer service and the rep said he would transfer the amount over from the department store account to the Visa account. I told him to close the card because I don’t need their credit card. I don’t live on credit. He then said, well then I need to pay the balance and that he won’t transfer the amount over anymore. I would need to wait weeks for them to cut me a check for the department store account and in the meantime pay them on the Visa account or I get more late fee charges. What the heck???? That’s customer service for you. What an asinine way of pleasing their most loyal customer!
I love shopping at Macy’s but because of their nickel and diming the consumer policy; I’d hate to but resolve to shop at their competitors, JC Penny, Lord & Taylor, Bloomingdales, and the like. But I will boycott Macy’s just for principle!
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