I purchased a stearns and foster mattress in aug. 07. the first mattress delivered was torn, the 2nd mattress delivered was torn, the 3rd mattress delivered had a little tear in the binding. I was so fed up that I said I would keep this mattress. I purchased insurance for it. I then was told I had to sign and "as is" letter. I did. the letter states clearly that the insurance would apply to the undamaged portion of the mattress. Now the mattress is sagging on both sides 2 inches. I tried to get Macy's to send a service man out to verify this but they refuse. they refuse to do anything for us because of the "as is" letter. Can you help?
The complaint has been investigated and resolved to the customer's satisfaction.